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At checkout completion staff kindly escorted us outside offering assistance like taking commemorative photos—a thoughtful gesture creating lasting memories! This accommodation offered such wonderful hospitality throughout making it somewhere we'd love returning someday soon! Tha

The hospitality and service were very polite as well, though it felt like they may have been slightly understaffed. The guests seemed diverse—couples, families, people of all ages. I felt this is an accommodating Ryokan where you can stay with peace of mind even when traveling w

Everything is thoughtfully prepared. Even though it’s an in-Room bath, it was luxuriously fed by free-flowing natural hot spring water that continuously overflowed. Dinner At check-in they asked not only about allergies but also ingredients I dislike—and accommodated them.

Thanks to the hot bath and the breakfast buffet with a wide variety of menu options, we were rejuvenated both physically and mentally. There was only one drink vending machine, and only one type of carbonated drink, so I rated it 4 stars. It's an inn I would definitely like to us

This was my first time visiting Isawa Onsen. The garden had lots of koi, and I really enjoyed the “all-you-can-pack koi feed” activity. I came back again. The welcome cake was a proper cake and very delicious. The tuna at dinner was also excellent. For breakfast, the grape juice

Luxuries included having a huge TV in both the living room and bedroom, having a ReFa provided, unlimited use of an incredibly comfortable massage chair, and being able to enter the semi-open-air bath with running water at any time. I was very satisfied, and it was particularly w

When we mentioned it was our son’s birthday today, they kindly brought grape juice as a gift to our room later on. Breakfast was also delightful; the freshly made tamagoyaki prepared on-site was exceptional! The staff were very attentive and customer-focused throughout our stay—i

The Onsen is simply the best. Not only is it a free-flowing Onsen, but the water temperature and texture make it incredibly pleasant to soak in. The indoor bath is hot, perfect for waking up refreshed in the morning. The open-air bath is lukewarm, allowing for a long and relaxing

The Onsen, the cuisine, the Room, and the hospitality—everything about this Accommodation was wonderful. It was an extremely hot day and we arrived early, but they noticed us right away and guided our car to the entrance. They also showed us to our Room, which was reassuring as I

The Room has tatami mats, so you can lie down and relax—very satisfying. The bath is also spacious, so you can soak at your leisure—very satisfying. The meals were filling as well—very satisfying. All the staff were friendly and approachable—very satisfying overall. One

The temperature of the open-air bath was slightly on the cooler side, but it was just right for me to relax and enjoy. Being able to use it 24 hours a day is also a great feature. The food was delicious, and the service was attentive, leaving me very satisfied. I highly re

The room was spacious and clean, with a special bathtub in the private bath, and even onsen water. The meals were all delicious and wonderful kaiseki, with evident extra care in preparation. Our request for in-room dining was granted, making it exceptionally wonderful. Thank you

The stone garden and the accommodation itself were amazing, and I was very satisfied with the room, bath, and meals. Both dinner and breakfast were visually appealing and delicious. Thank you for your kind response to my prior inquiries. I would love to stay again when I visi

com. The staff's attentiveness, the delicious meals, the room facilities, the jazz flowing from the lounge records, the furnishings, the beautifully arranged flowers, and even the souvenir shop—all were satisfying. Having stayed at numerous luxury hotels ourselves, we can con

It was our dog's first experience with a bath, and it was wonderful to let them enjoy the same Onsen (though they did try to escape!). The hotel staff were very kind and attentive, which we truly appreciated. Thank you so much. The facility was clean, and the garden was beaut

Above all, every staff member we encountered—even those handling cleaning—was incredibly kind and provided excellent service. Thanks to them, we were able to relax and unwind completely. Since we checked in early, I left my napping husband behind and tried solo karaoke for one h

Overall satisfaction: perfect score. The free drinks corner and the late-night snacks handed out in the evening—inarizushi and hoto zenzai—are so tasty you can enjoy them even when you’re already full. The Onsen, unique to Isawa, has pleasantly soothing water quality, and the ice