บริเวณรอบๆ สวนสาธารณะอาราคุระยามะ เซนเก็น × ที่พักน้ำพุร้อนวิวภูเขาไฟฟูจิการบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

Thank you for taking care of us during the event at Stella Theater. Your staff’s exceptional hospitality and the delicious food made everything absolutely wonderful.

I stayed here for the first time during the Obon holidays. The staff were very attentive, and the meals and lounge service were excellent. The Hotel and my Room were kept very clean, and the views were wonderful. I did not use the large public bath this time. I wish the gift shop had a wider selection.

We stayed here for my husband’s birthday trip. Our Room faced Mt. Fuji, and the view was amazing—we could see Mt. Fuji clearly even from the open-air bath. The meals also included Mt. Fuji-themed dishes, which we enjoyed with all five senses. There was a fireworks festival at Lake Kawaguchi, and the hotel prepared special seating on the rooftop so we could watch comfortably. We were also able to make a Reservation for a surprise birthday cake through the website, and it was served at our requested time. The service was excellent, and we would love to stay again.

My son treated me to a one-night trip at KUKUNA to celebrate my 60th birthday. I was already happy just traveling with the two of us, but when we entered the room, we were thrilled to see Mt. Fuji—hidden until then—right in front of us! The meals were excellent, and on top of that, we received a cake as a gift. They also took many photos for us with great care. I’m truly grateful to all the staff—thank you so much. The room and bath were spotless and beautiful. My son said he wants to come again, so I told him, “Bring me back again!” (laughs) It’s been a long time since I found a hotel that satisfied me this much.

Looking to relax, I searched for a place offering in-room dining and a private open-air bath, and found Bessho Sasa. After leaving my car with them, I was promptly shown to my room, checked in there, and after only the essential guidance, I was able to unwind in the spacious room. Unfortunately, the weather wasn’t great and I couldn’t see Mt. Fuji at all, but the service was excellent. The grounds were also expansive, and if the weather had been better I would have liked to explore more. Check-out could be completed at a dedicated Sasa counter as well—an exceptionally smooth service that didn’t inconvenience guests at all. I’d love to return again in a different season.

This was my first stay at Fufu Kawaguchiko, and my fifth Fufu property overall. The meals were exceptionally delicious. The large public bath and sauna were also wonderfully relaxing. Since there is a garden, I thought it would be even better if there were an open-air bath. At other Fufu properties there was complimentary lounge drinks, so I was disappointed that this was not available here.

Dining and shopping are available at nearby facilities. It was great to have free access to the bath during our stay. The view of Mt. Fuji from the Room was beautiful. Waiting for the clouds to clear was a relaxing moment. The female front desk staff were kind and courteous, and their smiles were wonderful. Breakfast wasn’t crowded, and we enjoyed it very much. Thank you.

The website highlighted the dining, and indeed both dinner and breakfast were as beautiful and delicious as expected. The service was attentive, making our stay very comfortable. The view from the terrace is well worth seeing, so don’t miss it.

We made a same-day Reservation during the busiest season on 8/15, and the staff were outstanding and treated us with great care. Our Room was on the Mt. Fuji view side, and both the room and windows were clean, so we had a very comfortable stay. When we saw Mt. Fuji in the clear morning sky, my spouse and I were truly moved! We were also satisfied with the dinner and breakfast buffet. Above all, the staff were exceptional, and we would definitely like to visit again.

The weather was great, and we had a clear view of Mt. Fuji. The meals were delicious, and we were very satisfied. It was disappointing that Fujiyama Onsen was closed.

Free Shuttle Service is available from Kawaguchiko Station. (Pickup requires a Reservation in advance; drop-off can be reserved at check-in.) Both the exterior and interior show their age, but the Room and other areas are well cleaned and kept tidy. The sink felt a bit dated. The Room key was delightfully nostalgic (laughs). I didn’t use the outdoor bath, so I can’t comment on it, but the Room I stayed in had a shower only. It seemed newly renovated and was very clean. (The provided shampoos include both DHC and Ichikami!) Lotion, emulsion, and makeup remover were POLA amenities. I ordered both dinner and breakfast; the portions were generous and everything was delicious! I really appreciated that it wasn’t buffet-style. Hot dishes were served hot. There is a laundry area; detergent costs 100 yen, but the drum washing machines are free to use! (There are two machines.) The staff’s service was excellent! So it felt more like a Ryokan than a Hotel. Thank you very much for your hospitality during my stay!

Everything was perfect. Thank you very much. I will use your service again.

After descending from Mt. Fuji in heavy rain, the warm Onsen was incredibly soothing! They accommodated our unusual requests, and we truly felt their sincerity. The hoto for dinner was also absolutely delicious!! Both the international staff and the housekeeping team were kind and welcoming. There were many inbound guests, but I hope this place continues to thrive. When we consulted in advance, they also offered a Shuttle Service, which was a huge help. We like mid-scale hotels, and for us—focused mainly on sightseeing—this is the best value Accommodation! We had a very comfortable stay. Next time, I’d like to visit when the weather is clear enough to see Mt. Fuji.

We stayed as a family of five, and the hospitality was outstanding. Although they call it a welcome drink, the drink corner was available almost all day throughout our Hotel stay, and until dinner there was even unlimited sparkling wine. In addition to the dagashi (Japanese snack) buffet service and amenities such as lotion, they also offered rentals like a baby formula maker and board games—everything you could ask for. The manga corner wasn’t just about the number of volumes; it also had sofas and cozy hideaway-like spaces, so we spent blissful time there. There are sofa reading areas and kids’ spaces throughout the building, making it truly relaxing.\nThe breakfast and dinner buffets didn’t use luxury ingredients, but there were many delicious, well-thought-out dishes. Alcohol was also all-you-can-drink, and we could compare local sake varieties. The kids-only buffet area and automatic pancake oven were fun, and we also enjoyed local specialties such as hoto hot pot and Fujinomiya yakisoba.\nThere were many international guests as well, but plenty of multilingual signs were posted around the Hotel, and everyone followed Japanese manners, so there was no stress at all.\nBecause the building has some age to it, it had a Showa-retro feel; however, Facility such as the toilets were updated to modern models, so it didn’t bother us at all for a family trip.\nWe would love to come again with our whole family.

I’ve stayed here every time I climb Mt. Fuji, and this year was my third visit. All the staff were friendly and helpful, making my stay very comfortable. The bath is spacious, and you can soak while looking at Mt. Fuji—unfortunately it was cloudy this time, so I couldn’t see it. Meals were buffet-style for both dinner and breakfast, so I could choose what I liked. The hoto noodles at dinner were delicious, and the chicken offal stew was a rare treat. The price was reasonable and I was very satisfied. Thank you very much.

Thank you for the wonderful experience at the end of the year. I requested a hotel with a view of Mt. Fuji, and this one seemed perfect! Even from the room on the second floor, Mt. Fuji was fully visible through the window, and I was deeply impressed by how much I could enjoy and admire it from there! In the past, I’ve stayed at accommodations with views of Mt. Fuji from Lake Kawaguchi (with an open-air bath in the room), but sometimes the angle wasn’t ideal... Here, you can truly appreciate a clear and beautiful view of Mt. Fuji’s shape! I chose a plan with breakfast only, but for dinner, we went to a nearby Houtou restaurant! The breakfast offered both Japanese and Western options and was very satisfying! The biggest gratitude goes to all staff members for their excellent service—definitely 5 stars!!! Although I am Japanese, there were staff at reception who seemed skilled in languages, always smiling throughout our stay—it made me feel so comfortable! Since it was during New Year’s season, they had lucky bags available for purchase; when I bought one, I couldn’t believe how luxurious it was—it felt like such an amazing deal! Thank you so much!!

Initially, I made a Reservation without dinner to attend a live concert at Kawaguchiko Stella Theater, but the Accommodation kindly provided a Shuttle Service to the theater. This allowed me to have dinner at the Accommodation as well, and I was very satisfied. It was extremely disappointing that Mt. Fuji was not visible at all due to the rain.

Everyone was delighted with the view of Mount Fuji right in front of us. The meat served during the meal was tender and satisfying at 200g. From the bath in the Room, a first-grader was overjoyed by the breathtaking view of Mount Fuji. The Hotel itself was quiet and peaceful.

Thank you very much. Although we booked just before Golden Week, we were able to stay in a Room with a lake view. The interior had been renovated, and the tatami, washbasin, toilet, and shower room were all clean. It was especially nice to be able to see Mt. Fuji from the bath. We also enjoyed the delicious meals. Breakfast was a Western-style set. Since many Accommodations serve Japanese-style breakfasts, it felt refreshingly different. As some guests strongly prefer rice in the morning, it would be helpful if you could let guests know at check-in that “tomorrow’s breakfast is Western-style,” ideally with a sample photo. Many of the staff were from overseas, but their service showed they had received training in Japanese-style hospitality.

The food was absolutely delicious. The Room was clean, and all the staff were courteous, so I was able to relax and enjoy a quiet stay. Thank you very much.