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Not only the Facility but also the service and meals that made our stay feel truly luxurious were outstanding. The Maruki Winery tour we joined was especially enjoyable—the Shuttle Service staff personally guided us with great care. We visited to celebrate my mother’s 90th birth

The Rooms had a Japanese touch and were spotless throughout, so we were very satisfied. Breakfast was generous, and our grandchild enjoyed it as well. The large public bath was equipped with an infant bath and toiletries, so the parents felt comfortable using it too. We would def

At checkout completion staff kindly escorted us outside offering assistance like taking commemorative photos—a thoughtful gesture creating lasting memories! This accommodation offered such wonderful hospitality throughout making it somewhere we'd love returning someday soon! Tha

com. The staff's attentiveness, the delicious meals, the room facilities, the jazz flowing from the lounge records, the furnishings, the beautifully arranged flowers, and even the souvenir shop—all were satisfying. Having stayed at numerous luxury hotels ourselves, we can con

Blessed with good weather, even in December, I enjoyed an exceptional view including Mount Fuji while sipping morning coffee at the outdoor lounge—so breathtaking that I forgot about the cold. The air was crisp and refreshing; taking deep breaths made me truly appreciate coming h

There are also four types of sauna, including a stone-sauna-style option, and even on Saturdays it’s spacious enough to relax—sauna lovers should be satisfied. The breakfast isn’t just reheated frozen food; it’s a substantial spread using local ingredients, so filling that you ma

The staff at both the front desk and the bath area were very kind, and the building was clean and well maintained. There were many types of baths, and even if you spend just five minutes in each one, it adds up to quite a bit of time. They even had a shampoo bar—satisfaction 120%

We visited as a family of four, meeting up at Yamanashishi Station with our eldest son who lives in Tokyo and the three of us who drove from Kansai. As we got closer to the Accommodation, the country road shown by the navigation system made us think, “Could it really be this way?” and we struggled a little. If I had to mention any negatives from this trip, it would be that—and that the washbasin sink was black, so water marks were slightly noticeable after use. Upon arrival, we were surprised by how distinct and impressive it looked compared with its surroundings. We arrived about 30 minutes earlier than planned, but we were warmly welcomed and smoothly shown inside, which left a great first impression. The moment we opened the tasteful sliding entrance door set back from the gate, we were moved by the view stretching from the pine tree in the center courtyard all the way to the kura storehouse building across it. While preserving many historical elements—such as exterior walls, tiled roof, and pillars—the interior has been renovated into a clean and refined space that feels wonderful to spend time in. In both the audio room at the back where you can listen to records and the second-floor study stocked with everything from relatively recent Japanese literature to art books and foreign titles, there were chairs and ottomans in different styles arranged throughout. We were able to forget everyday life and relax at length. These spaces became favorites for my wife and daughter, who have a strong appreciation for music and art. My eldest son and I also used the sauna in the separate kura building across the courtyard before dinner. It’s available 24 hours; he enjoyed it late at night, while I went again after breakfast the next morning. In addition to a cold plunge bath there is also a regular bathtub; together with the indoor hinoki cypress bath in main building where you can fully stretch out your legs, there are two bathing options. Dinner and breakfast were served in another kura building on opposite side , featuring thoughtfully crafted dishes using plenty of local ingredients. We thoroughly enjoyed everything—especially Koshu-style sukiyaki with beef and horse meat paired with three dipping sauces—alongside wine we picked up on our way there. After dinner we projected onto a large screen with projector held family drama viewing night for all four of us. We slept in bedroom where four beds could be lined up comfortably side by side. They even provided charging cables at each bedside equipped with three types of connectors—we were impressed by such attention to detail. Speaking of details: along with alcohol , refrigerator was stocked plenty chilled mineral water which was very helpful given season . There was also an assortment of nostalgic snacks card games insect-repellent items etc., showing both thoughtfulness playfulness. A location completely removed from noise spacious layout well-maintained Facilities lacking nothing an endlessly interesting interior blending old new perfectly—and being able enjoy all without interference as family four. It exceeded our expectations imagination. We’re glad chose this place for one those precious few times each year when whole family can gather . Thank you for your attentive hospitality .

The hospitality and service were very polite as well, though it felt like they may have been slightly understaffed. The guests seemed diverse—couples, families, people of all ages. I felt this is an accommodating Ryokan where you can stay with peace of mind even when traveling w

This was my first time visiting Isawa Onsen. The garden had lots of koi, and I really enjoyed the “all-you-can-pack koi feed” activity. I came back again. The welcome cake was a proper cake and very delicious. The tuna at dinner was also excellent. For breakfast, the grape juice

The meals are plentiful, the futons in the guest Room are fluffy and comfortable, the warm green tea in the Room is delicious, and the Onsen is nicely hot and very relaxing. We also bought a cute Mameshiba plush as a souvenir—it’s so adorable. My dad, my mom, and I all love Yamag

Everything is thoughtfully prepared. Even though it’s an in-Room bath, it was luxuriously fed by free-flowing natural hot spring water that continuously overflowed. Dinner At check-in they asked not only about allergies but also ingredients I dislike—and accommodated them.

The next morning included feeding koi fish near the lobby—a serene way to start our day—and it added an elegant touch to our stay. My entire family who stayed together thoroughly enjoyed it as well! This is definitely a ryokan we'd love to visit again someday. Highly recommended

The Accommodation Fee was reasonably priced for this season, so I didn’t have high expectations, but it was a very good Ryokan that truly showed the strength of a long-established property. In particular, the meals were not an ordinary kaiseki course; we thoroughly enjoyed a delicious course centered on Koshu beef. It was a menu that left a stronger impression than standard kaiseki. All staff were friendly and consistently attentive in their service. I have stayed at several other Ryokan in Isawa, but I would definitely consider Tokiwa Hotel again on my next visit. As for the Onsen, I would have been able to relax even more if the open-air bath had been a bit larger, as it felt somewhat small. Regarding the Room, although it is an older Ryokan, everything was well maintained, and the bathroom areas were spotless and comfortable. Given the excellent value and reasonable Accommodation Fee, I have no complaints—it felt like the result of dedicated management efforts. Thank you very much.

The quality at this price is unbelievable. You should definitely go Onsen-hopping at the group Hotels. If you go with high expectations, you might be disappointed... But no—this was amazing. The baths, the Room, and the meals were all extremely satisfying! We will definitely stay

The Onsen is simply the best. Not only is it a free-flowing Onsen, but the water temperature and texture make it incredibly pleasant to soak in. The indoor bath is hot, perfect for waking up refreshed in the morning. The open-air bath is lukewarm, allowing for a long and relaxing

Above all, every staff member we encountered—even those handling cleaning—was incredibly kind and provided excellent service. Thanks to them, we were able to relax and unwind completely. Since we checked in early, I left my napping husband behind and tried solo karaoke for one h

Luxuries included having a huge TV in both the living room and bedroom, having a ReFa provided, unlimited use of an incredibly comfortable massage chair, and being able to enter the semi-open-air bath with running water at any time. I was very satisfied, and it was particularly w

When we mentioned it was our son’s birthday today, they kindly brought grape juice as a gift to our room later on. Breakfast was also delightful; the freshly made tamagoyaki prepared on-site was exceptional! The staff were very attentive and customer-focused throughout our stay—i

Thanks to the hot bath and the breakfast buffet with a wide variety of menu options, we were rejuvenated both physically and mentally. There was only one drink vending machine, and only one type of carbonated drink, so I rated it 4 stars. It's an inn I would definitely like to us