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The free-flowing, continuously fed Onsen was wonderfully abundant, and each private bath had a calm, relaxing atmosphere. The cuisine was perfect for wine lovers, with rare wines to match. The interior design—and the lamps placed throughout—were all beautifully chosen. Right in front of the Accommodation, there is a row of cherry trees along the riverbank; I can only imagine how stunning the view must be during cherry blossom season. I won’t wait until then—I will definitely return again soon. Thank you very much for your hospitality.

We stay here mainly for Arashi no Yu, and it’s always one amazing experience after another—thank you again this time. The table tennis & darts Room was a hidden gem, and the kids were thrilled! If I had one request, it would be to have some board games the kids can enjoy (even something like UNO) in the table tennis Room or at the front desk—then children wouldn’t get bored even during a Multiple Night Stay. In any case, thank you as always for another wonderful stay.

This is a wonderful Ryokan that moves me every time I visit. The Room, baths, cuisine, the staff’s smiles, and the overall atmosphere throughout the property are all exceptional, and time seems to slow down. Both the fresh enthusiasm of the younger staff and the understated attentiveness of the experienced staff naturally bring a smile. The welcome service includes soft drinks as well as wine—and that wine is surprisingly delicious. Breakfast also comes with a choice of drinks; the 100% peach juice is pure peach—peach! peach! peach!—and absolutely worth trying at least once. And the cuisine is outstanding. Though the chef is young, everything—from seasonal menus and presentation to masterful use of dashi—is superb. The creativity is remarkable, and the expressive artistry of each dish (including the tableware) is truly next level. The view from the open-air bath in our Room—sunlit green trees against a blue sky—was beautiful, and soaking in an open-air bath during a sudden downpour was an experience with its own special charm. This is a lovely kappo-style Ryokan that soothes me every time I stay. Having visited in spring and summer, I would love to return in autumn next time.

All staff members were courteous and attentive. The meals were thoughtfully prepared with enjoyable touches, and we could even have dessert in the lounge after dinner, which was very refreshing. The bath was a spacious unit bath, and since it can be filled with Onsen water, we were able to relax and enjoy the Onsen in our Room. We would like to stay again.

Once again, I stayed at Dormy Inn. A Hotel with reliable Onsen and meals. I would love to stay here again if I have the chance. Thank you very much.

Our family stayed for one night. The Room was very spacious and comfortable. Dinner showed great attention to detail, and the wonderful dishes truly brought out the natural flavors of the ingredients. Both the fish and meat were grilled fresh on the spot, so everything was absolutely delicious. The breakfast delivered to our Room also highlighted the ingredients just like dinner, and it was outstanding in both presentation and taste. Above all, every staff member was kind and welcoming, and we had a truly wonderful time. Thank you very much.

Thank you for taking care of us during the event at Stella Theater. The staff were incredibly attentive, the food was delicious, and everything was simply outstanding.

I’ve always loved Mt. Fuji and have wanted to stay at KUKUNA for a long time! Because of work, I often end up making a Reservation close to the stay date, and it’s usually fully booked (it’s so popular). This time, a spot opened up just a few days before, and we were able to stay! Unfortunately, the weather wasn’t great, so we couldn’t see Mt. Fuji during daylight. Still, our Room with an open-air bath was clean, spacious, stylish, and incredibly relaxing—it completely melted away our everyday fatigue. The food was also excellent: creative cuisine and a buffet, along with attentive service. This trip was also to celebrate our 30th wedding anniversary. When we mentioned it, they kindly gifted us a wonderful dessert and photos, making it an unforgettable trip. The Onsen in the large public bath was very clean as well—we soaked at ease and felt truly refreshed. The sauna was great too. We’d love to stay again (if we can get a Reservation!).

All staff were pleasant overall, and the check-in explanations were detailed and courteous, so I had no trouble during my stay. This time I booked a Multiple Night Stay for two nights, and the breakfast side dishes had a good variety with some changes each morning, so I enjoyed it without getting bored. As for the Room, on the first day we were assigned one at the hotel’s discretion; it was a twin Room with plenty of space. The second day’s Room (single) was simple but more than sufficient, very clean, and comfortable. It was also great that each Room has its own air conditioner, making the environment comfortable throughout. The only downside is that getting around by elevator can take time, so it’s best to allow extra time when moving around. In addition to the in-room bath, there is a large public bath on the top floor with panoramic city views, as well as an open-air bath, which made for a very relaxing experience. There are also good restaurants nearby, so unless there is heavy rain or similar weather, you shouldn’t feel inconvenienced. There are many affiliated parking lots nearby; if you park at places like Yodobashi Parking, you can choose covered parking as well, which made driving there feel reassuring.

The large public bath opened at 5:00 a.m., so I was able to enjoy it comfortably on my own. The entire property was very clean. Having to tap the room key to access each floor made me feel safe.

I stayed here for the first time during the Obon holidays. The staff were very attentive, and the meals and lounge service were excellent. The Hotel and my Room were kept very clean, and the views were wonderful. I did not use the large public bath this time. I wish the gift shop had a wider selection.

I stayed here after climbing Mt. Fuji. I was able to relax in a Japanese-style Room. The breakfast buffet offered a wide variety of both Japanese and Western dishes, and everything was delicious. I especially liked having an omelet made right in front of me. Parking is free, and check-out is at 11:00, so I’d like to stay again if I have the chance.

This year, due to severe weather, the Chuo Main Line has had several planned service suspensions, and I’ve stayed here a few times so I could get to work the next day. Each time, the front desk staff have been calm and courteous, and there are no guests talking loudly in the hallways, so it’s very comfortable. There’s a FamilyMart right in front of the hotel, so even without meals included you won’t have any trouble finding food or drinks.

The Accommodation Fee was reasonably priced for this season, so I didn’t have high expectations, but it was a very good Ryokan that truly showed the strength of a long-established property. In particular, the meals were not an ordinary kaiseki course; we thoroughly enjoyed a delicious course centered on Koshu beef. It was a menu that left a stronger impression than standard kaiseki. All staff were friendly and consistently attentive in their service. I have stayed at several other Ryokan in Isawa, but I would definitely consider Tokiwa Hotel again on my next visit. As for the Onsen, I would have been able to relax even more if the open-air bath had been a bit larger, as it felt somewhat small. Regarding the Room, although it is an older Ryokan, everything was well maintained, and the bathroom areas were spotless and comfortable. Given the excellent value and reasonable Accommodation Fee, I have no complaints—it felt like the result of dedicated management efforts. Thank you very much.

We visited as a family of four, meeting up at Yamanashishi Station with our eldest son who lives in Tokyo and the three of us who drove from Kansai. As we got closer to the Accommodation, the country road shown by the navigation system made us think, “Could it really be this way?” and we struggled a little. If I had to mention any negatives from this trip, it would be that—and that the washbasin sink was black, so water marks were slightly noticeable after use. Upon arrival, we were surprised by how distinct and impressive it looked compared with its surroundings. We arrived about 30 minutes earlier than planned, but we were warmly welcomed and smoothly shown inside, which left a great first impression. The moment we opened the tasteful sliding entrance door set back from the gate, we were moved by the view stretching from the pine tree in the center courtyard all the way to the kura storehouse building across it. While preserving many historical elements—such as exterior walls, tiled roof, and pillars—the interior has been renovated into a clean and refined space that feels wonderful to spend time in. In both the audio room at the back where you can listen to records and the second-floor study stocked with everything from relatively recent Japanese literature to art books and foreign titles, there were chairs and ottomans in different styles arranged throughout. We were able to forget everyday life and relax at length. These spaces became favorites for my wife and daughter, who have a strong appreciation for music and art. My eldest son and I also used the sauna in the separate kura building across the courtyard before dinner. It’s available 24 hours; he enjoyed it late at night, while I went again after breakfast the next morning. In addition to a cold plunge bath there is also a regular bathtub; together with the indoor hinoki cypress bath in main building where you can fully stretch out your legs, there are two bathing options. Dinner and breakfast were served in another kura building on opposite side , featuring thoughtfully crafted dishes using plenty of local ingredients. We thoroughly enjoyed everything—especially Koshu-style sukiyaki with beef and horse meat paired with three dipping sauces—alongside wine we picked up on our way there. After dinner we projected onto a large screen with projector held family drama viewing night for all four of us. We slept in bedroom where four beds could be lined up comfortably side by side. They even provided charging cables at each bedside equipped with three types of connectors—we were impressed by such attention to detail. Speaking of details: along with alcohol , refrigerator was stocked plenty chilled mineral water which was very helpful given season . There was also an assortment of nostalgic snacks card games insect-repellent items etc., showing both thoughtfulness playfulness. A location completely removed from noise spacious layout well-maintained Facilities lacking nothing an endlessly interesting interior blending old new perfectly—and being able enjoy all without interference as family four. It exceeded our expectations imagination. We’re glad chose this place for one those precious few times each year when whole family can gather . Thank you for your attentive hospitality .

Above all, the slope from the parking area into the Ryokan felt truly welcoming. At check-in, the staff spoke politely and with great hospitality, and they answered exactly what we needed right away—with a smile. Since it is run by Chateraise, the sweets and tea served on arrival were also wonderful. There was a wide variety of black teas as well.

Free Shuttle Service is available from Kawaguchiko Station. (Pickup requires a Reservation in advance; drop-off can be reserved at check-in.) Both the exterior and interior show their age, but the Room and other areas are well cleaned and kept tidy. The sink felt a bit dated. The Room key was delightfully nostalgic (laughs). I didn’t use the outdoor bath, so I can’t comment on it, but the Room I stayed in had a shower only. It seemed newly renovated and was very clean. (The provided shampoos include both DHC and Ichikami!) Lotion, emulsion, and makeup remover were POLA amenities. I ordered both dinner and breakfast; the portions were generous and everything was delicious! I really appreciated that it wasn’t buffet-style. Hot dishes were served hot. There is a laundry area; detergent costs 100 yen, but the drum washing machines are free to use! (There are two machines.) The staff’s service was excellent! So it felt more like a Ryokan than a Hotel. Thank you very much for your hospitality during my stay!

We really enjoyed the many great services, such as a welcome cake, all-you-can-eat ice cream, and evening cocktail service—wonderful not only for children but also for women. The pillow height was just right, so I slept very well. Thank you very much for taking care of us during our stay.

The wine server, open-air bath, dinner, and breakfast—everything was perfect! The Room was clean, and I’d love to stay again!

It was worth more than the price. We relaxed as a couple in the Onsen and were very satisfied with the delicious meals. Even my big-eating husband left completely full. The Facility is old, but the garden is beautiful, and we saw a family feeding the koi. The women’s bath is small, so we would be happy if you could rotate it between men and women.