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From arrival by car to departure, we had a very pleasant stay. All the staff were cheerful and very kind, and the meals were excellent. When we left by car, it was especially memorable that they kept waving until we were out of sight. We would definitely like to stay again.

The Accommodation’s calm atmosphere, the cuisine, and the baths were all wonderful, but what impressed me most was the exceptional hospitality of the staff. Everyone we spoke with combined deep knowledge with warm, attentive service, making our stay truly comfortable. I initially wondered if this trip might be a bit luxurious for traveling with my three underage sons, but they seemed to experience what true quality means, and I am now wholeheartedly satisfied.

This was my first stay. It was quiet and very relaxing. The room was wonderful, and the meals were excellent. I enjoyed them at a leisurely pace in my room. The furnishings on display are beautiful—it feels like a museum. I also appreciated being shown another room. I would love to stay again. Thank you very much.

A few days before my stay, I emailed to check on the impact of the heavy rain, and received a courteous reply with detailed information, which reassured me and allowed me to stay with peace of mind. The dining staff casually shared helpful updates, and the next morning provided even more detailed information. Every staff member was pleasant without being overly formal, making my stay very comfortable.

I came here with a friend to relax and unwind in the natural hot spring water. This time we chose a more budget-friendly stay, so we skipped dinner. The Facility has a traditional Japanese design with great atmosphere, and it was truly calming. The hallways are covered with tatami mats, so it felt nice to walk around barefoot. The bath was incredibly relaxing—excellent. I was also able to fully unwind in the lobby. The onsen eggs were delicious, and breakfast was great as well. The Room had beds, so I could relax comfortably. One thing I didn’t expect was how few places there are to eat around the Accommodation. Many restaurants were closed on their regular days off, so finding somewhere for dinner took some effort. Also, when I misplaced something, their courteous support really helped. Every staff member greeted us with a smile and spoke politely—perfect service overall. Highly recommended.

We stayed with a group of five. One of us was pregnant and had a seafood allergy. Thank you for kindly preparing special meals for her. Thank you also for arranging a birthday cake and for the wonderful photos.

From the moment we arrived until we departed, every moment was comfortable and truly luxurious. We were delighted with everything—the atmosphere, the room, the bath, and the meals—but above all, the attentive hospitality and thoughtful care from all of the staff made us want to return again. I am left-handed, and at dinner on the first night I moved my chopstick rest myself. Then at breakfast the next morning, my chopstick rest had been set up for a left-handed guest, which truly moved me...! Thank you so much for noticing even such a small detail.

I chose Haiya as my Accommodation in Awara Onsen for the first time in a year. I still remembered the layout and traditional furnishings of my previous Room (Iwashimizu), so I decided to stay here again. This time, my Room was “Choyo,” and I also loved its classic, traditional atmosphere. Best of all, the Room had an open-air bath, so I could relax and soak at my own pace and enjoy a different feel from the large public bath. As before, the meals featured plenty of locally sourced ingredients, including Wakasa beef, which I was able to savor fully. The many dishes served in tableware that evoked an autumn ambiance also showed the staff’s thoughtful attention to detail. I really like Haiya’s calm, high-quality atmosphere, and I plan to stay here again when I visit Awara Onsen next time.

We stayed here on our family’s first trip to Hokuriku. The room, hot spring, meals, and staff were all wonderful, and our whole family was very satisfied. As the one who planned the schedule and chose the accommodation, I was truly happy to see everyone enjoy it so much. We would definitely love to stay again.

We had a wonderful stay. Although the building is a bit old, it was clean and comfortable. The large public bath was not crowded, and it was kept very clean with frequent cleaning. It was also great to have a ReFa shower head installed. Both breakfast and dinner were excellent, and the grilled beef at dinner was surprisingly delicious.

My wife is currently undergoing medical treatment, so I contacted the property in advance with two or three requests. They kindly accommodated them, and we had a wonderful stay. The staff were also very courteous.

Staying at Kisshotei with my family this time was a very comfortable and enjoyable experience. The overall atmosphere of the hotel was relaxing, the room was clean and cozy, and the staff were all very kind. The meals and hot spring experience were excellent. My family had a wonderful stay, and it left us with great memories from this trip. The only downside was that the Wi-Fi and mobile signal were somewhat unstable, which made it a little inconvenient to use. If this can be improved in the future, the stay would be even more perfect. Overall, I highly recommend it. If I visit Yamanaka Onsen again, I would love to stay at Kisshotei again!

Everyone at the Hotel welcomed us with warm smiles, making our stay very comfortable and relaxing. The large public bath was great, with a shampoo bar and a selection of hair dryers from brands like ReFa and YA-MAN, which was fun to try. Thank you very much.

We stayed as a family of three, and to our delight, we were upgraded to a higher-grade Room than the one we had reserved. It was truly a dog-first Accommodation. Dogs can share existing bedding with you, and you can dine together as well. The dining area has semi-private seating, so we could relax without worrying about other dogs, which was great. The price may be a bit high, but it was the best Accommodation we’ve stayed at with our dog so far (and this time felt like a bargain thanks to the upgrade!). It’s an Accommodation that makes us want to stay again.

The bath and hot spring were beautifully maintained, and we appreciated the thoughtful hospitality, including wet chopsticks, as well as the delicious seasonal cuisine. Thanks to the attentive service from all the staff, we had a very comfortable stay. It was our first visit in a while, and everything—the room setup, the meals, and the service from all the staff—had been improved even further. It has become an even more wonderful place to stay.

This Accommodation exceeded my expectations. The Room layout was well designed, and I stayed very comfortably. The view is also wonderful. The sauna is spacious enough for about 4–5 people, allows temperature adjustment, and you can enjoy löyly. The cold plunge is also plenty large, and ice is provided for those who want colder water—so you can fully enjoy the sauna exactly the way you like. The in-room Onsen is spacious enough for two people. The water has a slightly silky feel and leaves your skin nicely moisturized. The amenities were excellent as well. The private lounge offers a great selection of drinks and snacks, which you can bring back to your Room—so it feels essentially all-inclusive. I had a Multiple Night Stay, and the meals did not overlap between the first and second nights, allowing me to truly enjoy local specialties. Everything was delicious. I was very satisfied with both the Facility and the food, but what impressed me most was the staff’s hospitality—from dining staff to front desk to housekeeping. Their warm attentiveness really touched me. I would love to visit again.

The breakfast and dinner were both very delicious. Everything from the live kitchen was truly excellent, no matter what I chose. The Onsen was also wonderful, and the rotating Onsen baths were especially great.

We stayed with 10 family members across three generations to celebrate my father’s 70th birthday. At check-in, we were given a number ticket and had to wait a bit, perhaps because there weren’t enough staff. However, drinks were free-flowing, and the lobby was lovely, so we didn’t mind waiting. We stayed in the renovated main building. The room was clean, spacious, and comfortable. There was one mishap—the bathroom door wouldn’t close—but staff came right away and fixed it so it would close (though it still made some noise). We booked a kaiseki dinner plan and went to the dining venue, but we couldn’t find the reception desk and there were no staff around, so we sat at the table number written on paper. Even after waiting for a while, no one came. When we spoke to a trainee staff member, they came to take our drink order. After that, an experienced staff member in charge of our table came over. Since I had noted in our reservation that this was for my father’s 70th birthday celebration, they brought a red celebratory vest (chanchanko). On top of that, they surprised us with an extra celebratory dish “from the kitchen” and even a gift from the hotel—my father was truly delighted. As expected from Hyakumangoku Hotel. We chose this hotel because we stayed here as a family about 25 years ago and remembered it well—my father said he wanted to stay here again. After the renovation made everything even nicer, being able to return together with more grandchildren than before felt very special. It became a wonderful trip to remember. Thank you very much!

We stayed for one night. Both dinner and breakfast were delicious and generously portioned, so we were very satisfied. The hot spring bath was also fed directly from the source, and it warmed us through to the core.

I stayed in a Room with an open-air bath, but it was not an Onsen. That was the only disappointing point; everything else was excellent. The two baths in the building were also very nice, and it was especially great to find a jacuzzi in an Onsen, which is rare. Dinner reflected the sensibility of a female head chef, and breakfast being a half-buffet was also a nice touch. Overall, the facilities were kept clean and well maintained.