บริเวณรอบๆ นิว กรีนเปีย สึนัน สกีรีสอร์ท × ที่พักสัมผัสธรรมชาติการบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

We were very satisfied to have stayed at such a wonderful Hotel. The meals and the services for children were excellent as well. Regarding the title: we used the coin laundry, and while we were rushing around because our children are still small, we realized that we had accidentally put a smartphone into the washing machine. When I panicked and called the extension, a staff member responded kindly and carefully, for which we are truly grateful. I wanted to confirm their name and thank them at check-out, but I forgot to ask. So I am writing it here instead. This is a Hotel we would like to stay at again next year. Thank you very much.

Although it’s a secluded Accommodation deep in the mountains, it’s relatively easy to access by car and not difficult to reach. The Accommodation features classic, traditional Japanese architecture, yet it feels clean and has been thoughtfully renovated for comfort and ease of use. It was clear how much care goes into its upkeep, which I truly admire. The surrounding nature is lush, and the greenery and gentle sound of the river are very soothing. That said, the bedding mattress felt a bit firm for me personally, which was a small minus point (I didn’t wake up sore the next morning, so this is purely my personal impression). The hot spring source is around 37°C and lukewarm, but there are also heated baths, so it wasn’t an issue. If I had one wish: since I’m not fond of lukewarm water, I would have liked the heated tub to be larger. Meals were mainly simple countryside dishes, but everything was very delicious. Younger guests might find it a little light; in that case, I recommend ordering additional dishes. For us it was just the right amount—and we could get refills of rice—so we were very satisfied. Many of the staff were young, but they were always smiling and pleasant, with excellent attentiveness and consideration. This is an outstanding Accommodation that makes Japanese guests feel at ease—I hope it never changes. Thank you for a wonderful stay.

I often stay at hotels in a similar price range, and I highly recommend this one. The entire property is very well maintained, and the room I stayed in seemed to have been renovated—the bathroom was spacious and spotless, there were two toilets, and the interior, Japanese-style room area, and living space were all excellent. The large public bath was also clean and quite spacious for the number of rooms. The dinner buffet also felt carefully prepared. Perhaps because it’s in Niigata Prefecture, the rice was delicious as well. The staff were pleasant and welcoming. It’s a place I’d like to visit again.

This was my first stay, and I stayed in a Room with an Onsen. The Room, attentive services, and hospitality were excellent. I also enjoyed the delicious breakfast.\nHowever, I think the dinner could use some improvement. After all, dinner is one of the highlights of an Onsen Accommodation stay.

This was our third stay, and once again it was a wonderful, comfortable place to stay. All the staff are kind and truly love dogs, the room was spotless, and the amenities were well stocked for both people and dogs. The bath was also very relaxing. Dinner offered a wide variety of dishes from appetizers to dessert, all delicious—and you’ll be completely full! Breakfast is a Japanese/Western buffet, and the freshly made rolled omelet is especially tasty. What really stands out is that you can bring your dog into the dining area for both breakfast and dinner—such a treat! Many pet-friendly inns still require dogs to stay in the room during meals. The flooring in the Western-style room we stayed in also seemed less slippery. Our dog has a chronic condition and cannot receive vaccinations or rabies shots, but we have an exemption certificate; as long as we presented it, staying here was allowed. There is an elevator in the building as well, so even dogs with weak legs or guests using pet strollers can get around easily. The surroundings are mostly private homes and fields (and a lodge that was closed before ski season), but morning walks feel wonderful—perhaps because the air is so clean. This time we took a walk to nearby Sekikōji Temple to try miso ice cream while sightseeing, then spent time at Ishiuchi Veranda. We’d love to stay again!

The service was outstanding, and I’m truly glad we chose this Hotel. All the food and drinks were delicious. On the front desk floor, there were complimentary coffee and cold barley tea, and in the lounge area they even provided ice bars and Yakult for the next morning—everything was thoughtfully prepared. Of course, we also enjoyed the late-night soba. We had no complaints at all and had a wonderful stay.

I booked this Onsen with a scenic-view bath after it caught my eye while searching for an Accommodation. Since meals are served in the Room, I was a bit concerned about staff coming in and out, but they delivered the food outside the door, which made it much more comfortable. We also laid out our own futons, so no one entered the Room during dinner—this suited us well. It felt like that helped keep the price a bit more reasonable. Dinner had many dishes and was delicious, and we were even more satisfied with the tasty local rice. The bath was a good size and perfect for relaxing at our own pace. The Shuttle Service to the station was also very convenient. We’d like to stay again. Thank you very much.

They kindly accommodated our last-minute visit. Both the Room and the bath were clean and comfortable, so we’d like to visit again during ski season.

We stayed here for hiking in Yuzawa in early autumn. It is located between Echigo-Yuzawa Station and the ropeway, which was very convenient for us as we were using public transportation. Since we were traveling with a small child, the Plan that guarantees meals in a private dining room was the deciding factor. We were able to enjoy a relaxed meal for the first time in a while without worrying about those around us. The staff were also kind and attentive to our child. There are two baths each for men and women, and they switch between morning and evening, so it was great to be able to try different ones. One disappointment was that dust had accumulated on the hair dryer in our Room. We also appreciated the warm consideration, such as providing children’s toys even for the in-room bath.

The Facilities were excellent, and we enjoyed a relaxing dinner in our Room. We were very satisfied with both the price and what was included, making it a wonderful one-night stay. Thank you very much. That said, while the simple style was nice in its own way, we would have appreciated a few thoughtful words from the Accommodation staff at check-in and check-out, or a small service such as offering a cup of coffee after breakfast.

A luxury to soak in the hot water while listening to Japanese bush warblers during the day and a chorus of frogs at night. The spring-inspired meals were also delicious and truly enjoyable. There aren’t any particularly special amenities or services, but everything feels comfortable—from walking barefoot on the tatami floors throughout the property to the subtle aroma in the air—and it’s genuinely relaxing. The building seems old, but it’s kept very clean, with no faults at all. It was so quiet that I could clearly hear the pleasant snoring from the next room—perhaps part of its charm. The Onsen is, of course, wonderful as well.\nI would definitely love to visit again.

At check-in, the host greeted us very calmly and kindly, which immediately made us feel at ease. The Room had the basic amenities (towels, bath towels, toothbrushes, and yukata), and the bathroom vanity had razors, cotton swabs, a comb, and a hair dryer. We were also able to use the private bath (depending on the time slot) right away with perfect timing. I’m not sure about public transportation, but traveling by car was not inconvenient at all. There is a convenience store within walking distance; the only downside is that there aren’t any restaurants nearby. I’d like to stay again.

I stayed for one night with breakfast included, and the front desk staff were very courteous. The room was clean with no hygiene issues, though it felt a bit small. The night view of the Yuzawa hot spring town from the open-air bath on the top floor was beautiful. I expected a standard breakfast buffet like many hotels, but it was delicious. Overall, considering the price, I have no complaints—5 stars.

Thank you for taking care of us again, following last season. We had made a Reservation at the end of last year, but you kindly contacted us to let us know there wasn’t much snow, so we canceled once and visited in February. We were glad it happened to be available. The Accommodation was clean, the meals were delicious, and the location was perfect—you can ski right back to the Accommodation from the slopes. All of the staff were kind and very pleasant. Thanks to you, our child has completely fallen in love with skiing. We would love to stay with you every season. Thank you very much.

The room was excellent. There was plenty of space between the beds and between the bed and the wall, so I could relax comfortably. The placement of the chair and desk was also very good. It was the first time I’ve ever been this satisfied with a room.\nThe hot spring was very clean, but I noticed a chlorine smell. It also seemed slightly cloudy, which made me wonder about it as a hot spring. A colleague who specializes in chemistry said, “If there are impurities, it warms you up,” so I convinced myself and enjoyed warming up.\nI would like to stay again.

Since it is right in front of Echigo-Yuzawa Station, getting around was easy with almost no travel needed. I was able to use the foot bath and enjoy cake at the cafe as well. I chose a plan with breakfast only, without dinner. Breakfast felt a little less satisfying than before. Overall, I was satisfied. I booked a Room with an open-air bath and was able to use it many times.

I stayed here to visit Kiyotsu Gorge. It was my first trip to Niigata. Perhaps because it was a weekday, there weren’t many guests, so I could relax and take my time. At the Premium Lounge, drinks such as beer were all-you-can-drink, and the Onsen’s open-air bath was wonderful. Dinner was a course meal, and breakfast was a buffet— both were very filling! It’s right in front of the ski slopes, so it’s a perfect location for skiing in winter. The station is within walking distance, but they kindly drove me back to the station on my way out. They took great care of everything, and I was very satisfied. Thank you very much.

Due to the typhoon forecast, our plans for the playland on the 2nd changed, but we relaxed in the Onsen and in our Room instead. The kids played inside the hotel, and we also enjoyed the festival games. The meals were good, but breakfast was very crowded, so empty plates stood out. I didn’t want to wait in line, so I just took what was available, and it was still enough. The staff were kind and guided us well. However, due to aging facilities, there were stains on the Room carpet and dust around the windows, as well as on the refrigerator and air conditioner… If you think of it as part of its history, it may not bother you too much.

This was my first time staying here. The road leading to the Hotel (Lodge) is quite steep. While it wasn’t an issue for our home, certain cars might struggle. The road is narrow, and the broken curve mirror made it a bit inconvenient to check around corners. Considering the price, the Room, meals, and service were satisfactory; however, my wife was disappointed that there was no salad bar as shown in the Hotel's promotional images. On a positive note, even though the sink, toilet, and bath were shared facilities, they were clean and very well-maintained. Please ensure that all images and information about the Hotel are kept up-to-date regularly.

This time, 22 of us visited with friends our families have known for years. When gathering in such a large group, camping used to be the only option, but since discovering this Facility, it’s our only choice. You’re not at the mercy of the weather, and there’s none of the hassle before and after camping! There’s power available too—nothing to complain about. And having an Onsen on site is a big plus. The downsides are that the basement Room smelled musty, the Facility overall feels old, and the Room I stayed in had a slight cigarette smell. There are definitely issues, but their efforts more than make up for them—so overall it’s all good. The renovation focuses on what matters most, so cleanliness is excellent. If you want to complain, you can simply stay somewhere more expensive. The staff were fantastic as well. We’ll be back! Thank you very much!!