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I stay here once or twice every year. The convenient access and the location right in front of the ski resort are great, but above all, the Hotel staff—at the front desk, restaurant, and cloakroom—are all professional, so I can always stay with complete peace of mind. The food

The moment we stepped off the elevator onto the Club Floor, we were greeted by a soothing aroma that was very relaxing. The room had a stunning view of the slopes. I initially thought the hammock was unnecessary but ended up loving it and using it often. During our stay, abo

The Onsen, meals, and overall experience were extremely satisfying. The bath was perfect for relieving body fatigue and swelling, with the medicinal bath being my favorite. As always, the meals were delightful, and since I mentioned it was my husband's birthday this time, the

We visited as a family of three, and our son relaxed in the living room on the second floor as if he were at home. It was very comfortable, the food was delicious, and everyone working there was kind and attentive. Thank you very much. We would like to visit again in a differ

I enjoyed bathing while watching the sunrise. The sweets at the water station were very tasty as well. It was very convenient being close to Echigo-Yuzawa Station. The staff were very accommodating, including helping with luggage storage. I would love to stay here again!

I am a returning guest who has stayed here multiple times. This time, I visited for my mother's 88th birthday celebration trip. The complimentary drink offered to my mother made her very happy. I always think it would be nice to have gender-swapped bath rotations so we can

From the comfort of the Room to its scenic views, delicious meals with ample portions, snowy landscapes visible from the open-air bath (Onsen), and outstanding service by all staff members—it truly exceeded expectations! We look forward to returning next year. Thank you so much f

It was a wonderful Accommodation that made my first trip to Niigata truly special. The building and furnishings felt a bit aged, but there were programs where we could enjoy the local culture, such as shamisen performances and Snow Country readings. They also had thoughtful a

The bath was also satisfactory. The shampoo buffet was a unique service that was appreciated. The customer service was excellent, allowing us to relax very much. Being close to the station made it easy to buy souvenirs, and we were grateful for the willingness to accommodate park

Their natural and thoughtful service was truly wonderful. They even upgraded our room, and its excellence brought so much joy to our child. The bath was amazing as well; enjoying an open-air bath while admiring the snowy scenery was incredibly relaxing. The meals were also very

About seven staff members bow deeply to welcome you back at the main entrance, making for an exceptional start. The staff's polite greetings and bows as they pass by in the hallways create an impeccably pleasant atmosphere thanks to their thorough training. Meals are served in

The flying lantern experience and fireworks were particularly wonderful, and I believe they became invaluable experiences for the children. Additionally, the animal search game inside the Property was challenging and enjoyable for both adults and children, making our stay far fro

The Facility was excellent, and we enjoyed a relaxing dinner in our Room. We were very satisfied with both the price and what was included—thank you for a wonderful one-night stay. However, while the simple style was nice in its own way, we would have appreciated a few thoughtful

The slopes are directly connected to the Hotel, and the ski rental process was very smooth, allowing us to enjoy skiing without any stress. The Room was clean and comfortable, and the breakfast was delicious and highly satisfying. We would love to stay here again. Thank you ver

The meals exceeded our expectations: the buffet was especially good for seafood such as sashimi and grilled scallops. We were able to relax in the bath, and it was great that there was also a sauna. I know space is limited, but I would have liked a relaxation chair. This was my

Cold water is provided outside the bathing area. 　There were many dishes at dinner, and the seasoning allowed me to enjoy the natural flavors of the ingredients—I was very satisfied. 　The staff’s service also conveyed genuine hospitality. 　I would like to stay again if I have ano