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The rice was particularly delicious, and I ended up having a hearty portion for breakfast. The balance between Japanese and Western dishes was excellent, leaving me very satisfied. Since it was summer vacation, there were many families, but I believe the menu had something for ev

I stayed here on the day of the Nagaoka Fireworks Festival. Even though my Shinkansen arrived late, you came to pick me up, which was a huge help. Also, being able to use the large public bath 24 hours a day was perfect for soothing my tired body. Staying at NASPA New Otani made this trip truly wonderful. Thank you very much.

There was a shuttle bus from Echigo-Yuzawa to the Hotel, so getting there was easy. The 24-hour open-air bath was great—I could use it after the event without worrying about the time. The Facility were also good, with ReFa shampoo and hair dryers, and it was helpful to have a convenience store inside the Hotel. However, the air conditioning in the guest room didn’t work very well, so it might be hard to sleep on very hot midsummer days.

I stayed in Room 401. From the window, you can clearly see Shinkansen trains entering and exiting the tunnel. If you’re a railway fan, this Room is highly recommended. You can hear the running sound only faintly, so it’s not bothersome. Perhaps because the Hotel has recently changed its name and it hasn’t fully caught on yet, there were fewer guests. I was able to enjoy the men’s bath on the top floor almost like a private reservation. Staying at one of the well-known Echigo-Yuzawa Onsen Hotels is certainly an option, but I think spending a relaxing time at this Hotel is also a great choice.

We stayed in the Garden Tower at NASPA New Otani with breakfast only (no dinner). We bought food at a nearby supermarket and checked in. I had confirmed in advance that the Room had a microwave, so we were able to enjoy our meal very nicely. The refrigerator was also larger than in a typical Hotel, so there was plenty of space for drinks, and we could even store ice cream after dinner—very satisfying! Even so, I think it’s amazing how affordable it is. The staff were truly wonderful: when they had time, they worked efficiently on other tasks, and if we hesitated even a little about what to do, they would kindly speak to us. I’d love to stay again sometime.

The Room we stayed in was very spacious (160 m²), and I felt it would have been even better value if we had stayed with a larger group. That said, for a Room with an Onsen and a washing area, I think the price was on the reasonable side. Although it did feel like there were not many staff members, they did everything they could to take good care of us, and we are truly grateful. Thank you for your hospitality.

Thank you for letting us use the Shuttle Service many times. We were surprised to see a Japanese serow cross right in front of the Hotel. The meal unusually did not include sashimi, but since it’s in the mountains, we felt that was perfectly fine in its own way.

It seems to be a labor-saving style of operation, but the only staff we met were two front desk members, and they were both very pleasant and helpful. Having to make up the futon ourselves was actually nice, as it meant we didn’t have to worry about being a bother. The spa with a sauna and the meals are in the main building, but it’s less than a 5-minute walk away; there is a slight uphill slope, but it wasn’t an issue. We were able to enjoy the sauna and Onsen for long hours both on the day of arrival and again early the next morning. Dinner was buffet-style with all-you-can-eat salmon roe and steak. Since it was an inexpensive stay, we didn’t have high expectations, but the salmon roe had a great pop and the steak was tender and delicious. Breakfast was also lavish—I felt one hour wasn’t enough. Just one thing: I couldn’t tell whether some of the in-house loungewear had already been used, so I had to deduct a star. Overall, we were extremely satisfied!