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I stayed here on a solo trip. It was the rainy season and there was an unfortunate light drizzle, but when I got off the Shinkansen and called from the station, they came to pick me up almost immediately. When I arrived, they even welcomed me with a large umbrella opened for me. The building has a well-worn charm with touches of the Showa era throughout, but it has been renovated appropriately and there were no issues at all. When I entered my Room, I could look down from the window at the Joetsu Shinkansen line and the Kan-Etsu Expressway sweeping down in a large S-curve from the Naeba area, with a fine view stretching out over the mountain range along the Joetsu border. It was truly soothing to take in. The large public bath isn’t huge indoors, but the slightly silky water is wonderful and kept at just the right temperature—you can soak again and again. The men’s open-air bath has a unique view looking down toward Gala Yuzawa Station nearby, and it was a little cooler than the indoor bath (the temperature seems to vary by season). The lounge after bathing offers an excellent selection of free drinks, plus an extensive library collection, making it very comfortable to spend quiet time there. For dinner I chose the “shabu-shabu kaiseki,” and it was extremely filling—there was enough meat that you could easily call it two portions. I ended up so full that I skipped both rice and miso soup. Breakfast is buffet-style with more than enough variety. There seemed to be fewer local specialties than I expected. After checkout they also drove me back to the station; even though I was alone in their wagon vehicle, everyone kindly saw me off, which made me feel truly grateful (and almost apologetic for taking such attentive care). Every member of staff treated me exceptionally well without exception. The only minor drawback is that the men’s bath area—including the open-air bath—faces the parking lot, so during check-in/out times when guests come and go by car it can feel a bit less relaxing, but even considering that, this is an Accommodation I would gladly visit again.

My daughter and I stayed here together this time. Since she was a baby, our family visited this Accommodation twice a year—summer and winter—for over 15 years without fail, so it brings back many fond memories. We hadn’t been able to come for some time, so this was our first visit in a while. The parents who used to bring me here have since passed away, and now it’s just the two of us—my daughter in her late 20s and me—but we were deeply moved by the same warm hospitality from the staff as always. The Hotel building and Facilities have been carefully maintained so well that it hardly feels like time has passed, and one of the two large public baths has even been renovated. We were truly happy to find that everything still felt just as we remembered. You can tell how thoughtfully this place is run while preserving its traditional charm. From now on, we’ll make it our annual tradition again. Please stay just as you are.

The Room was spacious, relaxing, and comfortable, and the large public bath was clean and thoughtfully maintained. Breakfast offered a wide variety of options and was delicious. Personally, it would have been perfect if the slippers were disposable pile-type ones. It’s a bit far from the venue for attending Fuji Rock, but compared to other places it was great value for money and I was very satisfied. Thank you!

The service was outstanding, and I’m truly glad we chose this Hotel. All the food and drinks were delicious. On the front desk floor, there were coffee and cold barley tea available, and in the lounge area they even provided ice bars and Yakult for the next morning—everything was thoughtfully taken care of. Of course, we also enjoyed the late-night soba. We had a wonderful stay with nothing to complain about.

It was a wonderful stay. The hospitality, the meals, and the Onsen—everything was a moving and relaxing experience. Thank you very much.

They kindly accommodated our last-minute visit. Both the Room and the bath were clean and comfortable, so we’d like to visit again during ski season.

I stayed here on the day of the Nagaoka Fireworks Festival. Even though my Shinkansen arrived late, you came to pick me up, which was a huge help. Also, being able to use the large public bath 24 hours a day was perfect for soothing my tired body. Staying at NASPA New Otani made this trip truly wonderful. Thank you very much.

I love Niigata in midwinter, but I also really enjoy Niigata in the season of wild mountain vegetables after the snow melts. In terms of Onsen Ryokan within the prefecture, I have previously stayed at Satoyama Jujo, HATAGO Issen, ryugon, Hinano Yado Chitose, and Rankei-so. Each Accommodation was unique and charming, and this time I was finally able to visit Shiki Yuzawa QUATTRO, which I had been curious about for a while. As you can probably tell from the above, we travel around various Accommodations because we like places with great food. From that perspective—this is how my spouse and I both felt—the breakfast side dishes were good, but not “exceptionally delicious.” As for the seaweed (“nori”), it had a color and taste we had never seen before, which made us wonder: had this processed product changed over time? Or is this its intended final form in terms of appearance and seasoning? It left us feeling a bit uneasy. Perhaps for guests who usually select ingredients carefully and cook at home on a regular basis, it may not be especially impressive. That said, we truly appreciate that they prepared such a large number of dishes at the in-room chair-and-table seating area and offered their very best hospitality. We felt they were doing everything they could to provide a comfortable stay despite limited staff and time. We would recommend it more to guests with a hearty appetite who have no concerns about their legs or knees. This is because getting into a bathtub without handrails can become difficult as you get older. Both the indoor bath and open-air bath in the room continuously supplied Onsen water, so we could soak at a comfortable temperature again the next morning. We also enjoyed relaxing on the second-floor terrace. Since this season is neither too hot nor too cold—and there are no bugs—why not plan a trip now? The room seemed renovated and was very clean, and there was also a hair straightener in addition to the hair dryer. We were satisfied with the amenities! Thank you to everyone for your kind assistance throughout our stay. The large public bath at Sakura-tei was also nearby, so getting there was easy.

As expected from a renowned rice region, the rice cooked individually in small pots for each guest at dinner on the first night of our two-night stay was simply outstanding. We were already more than full from the delicious meal and kept saying we couldn’t possibly eat any more rice—yet we still found ourselves reaching for it. We even wondered if the water made the difference. For breakfast and dinner on the second night, we had rice served in an ohitsu (wooden tub). It was of course delicious as well, but the first night’s pot-cooked rice was truly unforgettable. The Onsen was wonderfully abundant, and we had an extremely comfortable stay overall. We also really appreciated the Shuttle Service to Yuzawa Station—thank you so much.

I chose this Accommodation on short notice, and it’s a place I’d like to visit again. I did not have dinner, so I rated it 3. The Onsen areas change depending on the time, so I used them three times—late afternoon, night, and morning. The Onsen on the 6th floor with a view of the forest was especially relaxing; I could hear insects chirping and soak at ease. I recommend going in the morning and late afternoon. Thank you very much.

I booked a last-minute stay to unwind after a stressful period at work. At first, I made the Reservation because of the reasonable price, but I was truly moved by the Ryokan’s gentle atmosphere that reflects traditional Japan, the wonderful Onsen, and the delicious meals. Everyone on staff was kind, and during my stay I was able to completely forget everyday life as time passed slowly and peacefully. I’d love to return when I need to rest again. Thank you very much.

At check-in, the host greeted us very calmly and kindly, which immediately made us feel at ease. The Room had the basic amenities (towels, bath towels, toothbrushes, and yukata), and the bathroom vanity had razors, cotton swabs, a comb, and a hair dryer. We were also able to use the private bath (depending on the time slot) right away with perfect timing. I’m not sure about public transportation, but traveling by car was not inconvenient at all. There is a convenience store within walking distance; the only downside is that there aren’t any restaurants nearby. I’d like to stay again.

This time, we stayed in a Room with a private free-flowing Onsen bath. The bathroom in the Room was spacious, with a large tub and water at just the right temperature, so we were able to fully enjoy the Onsen along with the public bath. There was a wide variety of dishes, with plenty of vegetables, and we enjoyed everything—from the meal to dessert—with both our eyes and our taste buds. While the building exterior shows some age, the Facility is well maintained; the Room was thoroughly cleaned, and we had a comfortable stay.

I was pleasantly surprised by how delicious the breakfast and dinner buffet were—it felt far better than the price would suggest. The bath was also spacious, clean, and very nice. The festival and fireworks were fun, and our child really enjoyed them. All the staff were hardworking, which was great. However, it was disappointing that the Room had an odor. I think the carpet may have been the cause.

I’ve stayed here many times since the rebrand opening in October, during periods outside the busy winter season, and this was my first stay after the official renewal reopening. The new Wabirei Suite feels like the culmination of Livemax Resort—everything from the open-air bath in the Room and amenities to the large-screen TV, calming lighting, and existing fan-coil system plus individual air conditioning delivered my highest level of satisfaction among all Livemax Resorts I’ve stayed at. It was so comfortable that I ended up falling asleep without even going out for breakfast... Livemax Resort generally offers a high-quality buffet, but Echigo-Yuzawa is especially outstanding—so I’m sure this time’s breakfast must have been great too, and I regret missing it. The newly created Room is spacious, clean, and truly comfortable—“thoughtful attention to every detail” describes it perfectly. I’d love to be soothed by Yuzawa’s cool air again, so I’ll be back soon!

I stayed in Room 401. From the window, you can clearly see Shinkansen trains entering and exiting the tunnel. If you’re a railway fan, this Room is highly recommended. You can hear the running sound only faintly, so it’s not bothersome. Perhaps because the Hotel has recently changed its name and it hasn’t fully caught on yet, there were fewer guests. I was able to enjoy the men’s bath on the top floor almost like a private reservation. Staying at one of the well-known Echigo-Yuzawa Onsen Hotels is certainly an option, but I think spending a relaxing time at this Hotel is also a great choice.

Since it is right in front of Echigo-Yuzawa Station, getting around was easy with almost no travel needed. I was able to use the foot bath and enjoy cake at the cafe as well. I chose a plan with breakfast only, without dinner. Breakfast felt a little less satisfying than before. Overall, I was satisfied. I booked a Room with an open-air bath and was able to use it many times.

We stayed in the Garden Tower at NASPA New Otani with breakfast only (no dinner). We bought food at a nearby supermarket and checked in. I had confirmed in advance that the Room had a microwave, so we were able to enjoy our meal very nicely. The refrigerator was also larger than in a typical Hotel, so there was plenty of space for drinks, and we could even store ice cream after dinner—very satisfying! Even so, I think it’s amazing how affordable it is. The staff were truly wonderful: when they had time, they worked efficiently on other tasks, and if we hesitated even a little about what to do, they would kindly speak to us. I’d love to stay again sometime.

Experience your first family glamping trip, a world apart from old-fashioned tents. Enjoy ground golf upon arrival, relax in the Hotel bath, and toast with wine during a BBQ dinner. The abundance and quality of the ingredients left everyone fully satisfied. The Room was comfortable with air conditioning, and the gentle breeze after sunset was pleasant—though it was unfortunate that we couldn't see the stars! The next day started with an early morning walk with our beloved dog, feeling absolutely refreshed. After soaking in the morning bath, we enjoyed a breakfast buffet at the Hotel filled with variety and delicious flavors that impressed us all. After checking out, we worked up a sweat playing disc golf before heading home. It was truly a satisfying trip! We were deeply grateful for the staff's smiles and efficiency throughout our stay. Thank you very much for your hospitality!

Thank you for letting us use the Shuttle Service many times. We were surprised to see a Japanese serow cross right in front of the Hotel. The meal unusually did not include sashimi, but since it’s in the mountains, we felt that was perfectly fine in its own way.