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As expected from a "Welcome Baby" accommodation, amenities, kids' room, and cutlery were well-prepared. The room and large public bath were spacious, which made our grandchild very happy. The staff treated us exceptionally well. Being a long-established large Onsen hotel, we were

We relaxed in the Onsen, sat on the veranda of the room enjoying the greenery while listening to birds chirping and insects singing, spending a peaceful time. Dinner was served one dish at a time in our room, and every dish was delicious, making for an enjoyable experience.

This was my third stay, the first in several years. We stayed here for our first Onsen trip with three generations of our family, and we thoroughly enjoyed both the food and the Onsen. This time, we were especially excited to have a Room with a beer server (lol). Mr./Ms. I,

The service, facility, and meals were all excellent, and I was very satisfied. If I may point out one thing, the hairdryer provided was quite subpar, making it difficult for women with long hair to dry their hair efficiently. I strongly recommend replacing the hairdryers in all

The facility was impeccably clean, the large public bath was spacious with a variety of options, and the private open-air bath in our room was exceptional. The meals were incredibly delicious, with beautifully arranged dishes that delighted both our eyes and taste buds. All a

The staff was kind, and the elaborate and delicious kaiseki cuisine delighted our entire family. Every corner of this place is photogenic, making it perfect for photography enthusiasts! While there are some stairs to navigate, the open-air bath was also wonderful! We had an excel

We were also very grateful for the provision of baby soap. One point is that it would have been even better if the room's humidifier was usable, but overall we were very satisfied. The staff member in charge was considerate throughout, which we greatly appreciated. We would

When choosing an Accommodation, if a newly renovated one is on my list, I can’t help but go—I’m instantly intrigued. The Accommodation we stayed at this time, nehako, ranked among the very best. Dinner featured delicate creative dishes that reminded me of Kyoto, and for the ma

The staff were also very polite and kind—truly pleasant people. Room, Facility, meals—everything made for a wonderful stay! Next time we’d like to visit in season when we can use the pool. We’re also looking forward to enjoying BBQ on the balcony connected to the living room

The renovated Japanese-Western style room was very clean, spacious, and comfortable. Both dinner at Shikitei and breakfast at Dining Ichii were delicious. After checkout, I would like to express my gratitude for the thoughtfulness of your front desk staff. While waiting f

It was a family stay to celebrate our wedding anniversary. We had pre-ordered a surprise cake through Cake.jp and had it delivered in advance. Although it wasn't confirmed during check-in, the staff checked after dinner, provided tableware, and brought it to our room. The surpr

” I requested “one bite,” and it truly came as a one-bite portion—impressive. On top of that, they added, “You can always have more,” which was excellent service. This time, thanks to the New Year’s gift promotion, we received late check-out, amenities plus sweets as souvenirs,

We stayed here to relax in Hakone, and it was wonderful. The garden pool was amazing! We used both the daytime pool and the night pool. Because the water is heated with Onsen water, it was a comfortable temperature and very easy to swim in. The smaller children’s pool was even wa