บริเวณรอบๆ ภูเขายางุระ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

For trips with our dog, we always choose the Regina group Hotels for their outstanding staff hospitality. This time, we finally made our first visit to this property, which we’d had our eye on for a while. With just 10 Rooms, it’s a compact Facility where you can complete everything—check-in and check-out, an open-air Onsen bath with excellent water quality, and carefully crafted kaiseki cuisine—all in your Room. The morning soak while enjoying views of the Hakone outer rim mountains from our second-floor Room was simply the best.

It had been since last autumn, but this is an Accommodation that soothes me no matter when I visit. Of course, the Room and the Onsen are wonderful, as are the meals—modern French with witty, thought-provoking menus each time, and a Japanese breakfast made with carefully selected ingredients—but even more than that, I’m always delighted by the staff’s quiet attentiveness everywhere, including turndown service during both dinner and breakfast. I go outside the rear entrance to smoke each time, and there was a small bench that hadn’t been there before. Near the exit were several mats you can use on the bench. I was moved by these little touches and found myself even more captivated by Kokon. I’m already looking forward to deciding when to visit next.

Both dinner and breakfast were very delicious, and the ayu served at dinner this time was especially outstanding. The bath in the Room was also spacious, allowing us to relax and soak comfortably. We were soothed by the greenery in the garden, and we were also happy to see wild deer. We would love to visit again.

I’ve stayed at many Accommodations, but I may have never felt this comfortable anywhere else. We decided to go to Hakone on short notice and made a Reservation. The food was beyond words—watching it disappear was genuinely sad (in the best way). When my father dropped his napkin and I went to pick it up, a staff member immediately came over and brought a fresh one. Even though our Reservation was last-minute, they also prepared an anniversary message plate for my parents. This is true hospitality! The open-air bath in the Room was pure luxury, and the water felt wonderful. This is an Accommodation I definitely want to return to. Thank you so much!

We visited this Accommodation for the first time in March after it received the strongest “Absolutely!” recommendation among several options, and it was the first time in a while that we felt completely satisfied in every respect. From the courteous and accurate communication during the Reservation process, to the atmosphere, use of space, staff professionalism, and cuisine—everything met our expectations. With an Accommodation of this caliber, I wasn’t particularly worried about the food, and I had already seen photos of the interior on the website so I assumed there would be no surprises. In the end, however, what matters most is “people.” With group stays, requests often cause inconvenience and there are usually one or two small oversights on the day—but here everything was perfect. This time we came as individuals. We returned both to confirm our impressions and to be moved all over again. The entrance—still fresh in my memory as a favorite—is spacious and quiet. It harmoniously blends cutting-edge design with traditional charm despite being complete opposites. Personally, it may be my favorite part. Our Room this time was more compact than last time but more than sufficient for one night. The open-air bath is also spacious and easy to use even though it has privacy screening. The private dining room felt almost too large for just two people. The timing of each course and the staff’s warm smiles made for a truly comfortable—and delicious—meal. Overall, what stayed with me is how rare this Facility is: an excellent balance of new and old, genuine warmth from people, and employees who approach their work with sincerity—all coming together in perfect harmony. Newer Accommodations with a full resort feel are wonderful in their own way as well; however, as an Onsen Accommodation, this is a place I can confidently recommend as a distinctly Japanese stay where timeless tradition is beautifully integrated. Thank you once again for taking such great care of us. We are truly grateful for a relaxing stay that healed both body and mind. Thank you very much.

I didn’t expect the meals to be this delicious. Both dinner and breakfast were extremely satisfying. I relaxed in the Onsen and was able to sleep well through the night.

We stayed here to celebrate our anniversary, and everything was exceptional. Being able to soak in the wonderful Onsen at any time, surrounded by the soothing scent of hinoki cypress, was pure bliss. The meals were outstanding—especially breakfast. We were truly impressed by the carefully prepared dishes made with delicious dashi, and ended up eating far more rice than usual. Every staff member was kind and attentive with just the right sense of distance, allowing us to relax throughout our stay. We would love to return again. Thank you very much for a wonderful experience.

With more newly opened Hotels in Hakone, we have stayed at several, but after visiting Hiramatsu again for the first time in a while, we truly rediscovered how comfortable it is. My mother and I enjoyed a relaxing, unhurried stay, and we were very satisfied with both the quality and quantity of the meals. We will definitely return. Thank you again for everything.

Thank you very much for taking such wonderful care of our entire family the other day. We are truly grateful for your thoughtful hospitality in every detail. ・Your warm congratulations on our special occasion, along with the kind consideration that perfectly matched our eldest son’s preferences, deeply moved all of us. ・Thanks to your care, we were given a truly lovely Room, and we were able to relax wholeheartedly while surrounded by the warmth and scent of wood. ・With your thoughtful arrangement that allowed us to enjoy handheld fireworks, we were able to create the best summer memories unique to this season. ・Every dish was carefully prepared and absolutely delicious, and everything was served at just the right timing in line with our pace. Above all, the staff member who served us spoke with us warmly and cheerfully throughout with a bright smile, making mealtime even more vibrant and memorable. ・Both throughout the building and in our Room, everything was spotless down to every corner. The soothing Onsen, lush greenery, and gentle fragrance throughout the property helped us unwind and forget our everyday busyness. Thanks to your understated yet heartfelt hospitality, it became an unforgettable stay for our family. We would love to visit again as a family in another season. Thank you very much for everything.

Although it was a busy Obon period, we were able to relax both inside the property and in the baths. Our dog enjoyed exploring the Room and seemed to love cooling off on the balcony. Since meals were served in our Room, we could take our time without worrying about our dog’s behavior, which made us especially happy. Both dinner and breakfast were delicious. The open-air bath was spacious, and we went back more than once; we also enjoyed the happy hour beer. Everything was wonderful, and we would love to visit again.

Remembering how delicious the food was when I previously visited with my daughter, my spouse and I returned this time. We arrived by car a little before 3:00 p.m., but many staff members greeted us with warm smiles, which was very reassuring. All of the staff were wonderful, and both the Facility and our Room were clean and comfortable. Dining in the stillness, with only the sound of evening cicadas in the background, each dish was thoughtfully crafted and looked as beautiful as it tasted. We were also delighted by an extra chef’s special that wasn’t on the menu—it felt truly heartfelt. As a history enthusiast, I signed up for the “Mystery-Solving Adventure: Discover History and Stories.” I didn’t feel much of a historical element, but solving puzzles while enjoying our meal was more than enjoyable. Even though we stayed at a great value using IKYU Earn Points, we were also given prizes, which made us feel almost undeserving. This is an Accommodation I would definitely recommend to others. I’d love to visit again in another season. Thank you for such a wonderful time.

I stay here for climbing Mt. Fuji. This was my third time, and it’s very convenient for getting to Mt. Fuji. The station is within walking distance, and there are plenty of restaurants nearby, which is also convenient. There is a large public bath as well, and it’s very relaxing. The building feels a bit old, but I can spend my time here comfortably and peacefully. I’d like to stay here again when I climb Mt. Fuji next time.

This was my first stay, and I truly enjoyed it. The staff’s hospitality was excellent, the wonderful Room with a semi-open-air bath in natural tones was very relaxing, and both dinner and breakfast offered a wide variety of dishes—beautifully presented and absolutely delicious! I had a fantastic chill time. I’ll definitely visit again, specifically for Gora Onsen!

First of all, the cleanliness of the Hotel’s Rooms and other Facilities was very, very good. I stayed for three nights and treated myself by taking an Obon holiday at this Hotel. It was an Obon holiday filled with gratitude for the food and all the staff. The Onsen was also wonderful, and I felt genuine care in every detail, including the free ice pops after bathing. Thank you for such a wonderful trip with my dog. I will come again, and I look forward to staying with you then as well.

This was my second stay. I came back because I had such a great experience last time. Just like before, the staff were very kind, the Room was clean, and above all it was quiet, so I could relax and take it easy. The teppanyaki was different from last time and very delicious as well. I would love to stay again.

We stayed with our baby, and it was such a wonderful Accommodation that we’d love to visit again even as adults only. The chic, calming interior was beautiful, and you could feel the attention to detail in every piece of furniture, appliance, and decor. The Room had adorable children’s chairs and slippers, a yoga mat, DVD rentals, a star chart, and more. The space itself was so comfortable that simply spending time at the Accommodation felt truly restorative. At the front desk there was a complimentary drink service including alcohol such as beer and sake, as well as delicious decaf coffee that pregnant guests and breastfeeding moms can enjoy. On top of that, all drinks and snacks in the in-Room refrigerator were also free—such a thoughtful touch that made us feel genuinely cared for. The private open-air bath attached to the Room was a solid rock-built bath with an impressive presence; soaking slowly while surrounded by nature was incredibly relaxing. Most memorable of all was the view from the Room: refreshing mountains stretching out before us, with Sagami Bay visible beyond. Just staying in the Room while gazing out the window felt luxurious—we lost track of time and truly unwound. Each dish showed great care and craftsmanship; everything was delicious and we were completely satisfied. Although we stayed with a child, thanks to the warm hospitality of all the staff we were able to spend our time very comfortably.

This was our 21st stay, and our first time visiting in August. Not only did we feel summer in the surrounding nature—the lush greenery sparkling in the strong sunlight and the chorus of cicadas—but also throughout the Hotel, from the flower art and interior décor to each dish showcasing seasonal ingredients such as sole and asparagus. We also fully enjoyed FUJIYA’s exquisite French cuisine, including ris de veau and mushrooms baked in a pastry case, double consommé soup, Japanese beef fillet Rossini-style, and Crêpes Suzette. My son enjoyed both the outdoor pool unique to this season and the indoor pool, while I relaxed at the spa (Onsen large public bath: indoor bath, open-air bath, sauna), listening to the cicadas falling like a shower. My definition of a classic hotel is “an irreplaceable space-time where you can experience warm hospitality that welcomes guests like family—within an atmosphere of tradition and dignity, surrounded by nature away from the bustle of town.” Fujiya Hotel is truly THE classic hotel—a leading presence among classic hotels. I hope to continue building precious memories with my son at Fujiya Hotel through every season. Thank you very much to all the staff.

We stayed here as a family. Our daughter, who loves picture books, was thrilled to be surrounded by so many books and enjoyed them wholeheartedly throughout our stay. The adults were also able to relax and spend unhurried time—it was truly comfortable. Every dish was delicious, and we were even able to watch fireworks at night, making it a wonderful summer memory for our daughter as well. Thank you very much for such a lovely time.

Thank you for your kind support. Thank you very much for allowing us to stay at your Hotel on our anniversary the other day. We truly appreciate your thoughtful hospitality, which made our stay very comfortable. Thank you again, and we look forward to staying with you again in the future.

We had seen a Review saying the pool temperature was low, and since it was a chilly day we were worried, but it was comfortably warm. The first-floor flooring is also not slippery, so I think it’s dog-friendly. If possible, it would have been even better if the second-floor flooring were made of similarly non-slip materials. The quality of the free-flowing Onsen water was great as well, and it was a wonderful Accommodation that makes not only dogs but also people want to come back.