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Breakfast at Musashi was also excellent. Above all, every member of the Hotel staff showed outstanding hospitality. Since it was a family birthday, we requested a surprise cake in the lounge, and everyone was so kind—it became a wonderful memory. This is a Hotel I would definitel

I have stayed here multiple times, and everything is perfect—the calm atmosphere, the pleasant scent from the lobby, the professionalism and word choice of the staff, their customer-first mindset, and the comfort of the Room. The location is also excellent, right in front of Mar

The exquisitely delicious bird's nest superior soup, almond tea, luxurious rolled omelet breakfast enjoyed through room service, and the ultimate Eggs Benedict with original tea while admiring breathtaking views—all these moments at the Hotel were unforgettable bliss. Congratula

The room is clean and functional, and you can see the Tohoku Shinkansen tracks from the window. The front desk is on the 27th floor of Sapia Tower, and guest rooms are accessed via a dedicated elevator, providing excellent security. The staff are friendly and courteous, which lea

Above all, we were truly touched by the thoughtful care of all the staff. Thank you very much. We are sincerely grateful to have found such a wonderful place as Shangri-La Tokyo and met such wonderful staff. We hope to cherish this connection for years to come. Thank you again.

I am truly glad we chose this hotel for what might be my elderly mother's last trip to Tokyo. The staff's pleasant and kind service, as well as their polite language, were exceptional. The room was well-appointed, and the nightwear was incredibly comfortable. Both the main

Thank you for your warm hospitality, including the surprise chocolates and the Room upgrade. From the entrance to the restaurant, I was impressed by the attentive service from all staff members. It is a lovely Hotel where history and modern comfort are beautifully balanced, and

The spacious and clean room allowed for a relaxing stay, making it comfortable both physically and mentally. Traveling with my child, we were delighted by the thoughtful celebration prepared for Children's Day, which added to the excellent hospitality. Looking forward to stayin

Breakfast at the 1st-floor restaurant featured carefully selected ingredients prepared with care, and the evening wine menu was extensive. All the staff were incredibly kind and helpful, which I deeply appreciated. Overall, it exceeded all expectations for an exceptional stay! I

I was delighted by the luxurious chocolates given at check-in and the coffee card that could be used multiple times at the restaurant during my stay. The card could also be used for café au lait or tea, and the large white cup brought both relaxation and a sense of comfort.

The tea bags in my Room were also excellent, with a special flavor I couldn’t find anywhere else. Everything was thoroughly cleaned and spotless. Thank you so much to the housekeeping team. Thanks to you, I made wonderful memories. One day during a meal, when I was coughing,

The thick, fluffy towels and other linens, as well as the bedding, were outstanding; pajama-style sleepwear and even a bathrobe—nothing to complain about. I was impressed by the complimentary red wine, premium juice, sparkling water, and snacks—all delicious—and it was relaxing

Tasteful touches could be felt everywhere, and it was a wonderful Hotel that made me want to take lots of photos. The Bulgari Bar was a spacious, relaxing place that made me feel like I was abroad. In the Room, they had kindly prepared fresh fruit for us, which helped soothe