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This was my first time visiting Sarugakyo Onsen, and to be honest, it didn’t feel like there was much sightseeing, but this Accommodation was so wonderful that I’d come back just to stay here again. The staff were all very hospitable, and the food was excellent. The pizza in particular was truly delicious—I ended up eating far too much. I’d love to visit again! Thank you very much.

It was a wonderfully attentive Accommodation. The food was delicious—above all, the rice was outstanding. The grilled fish was cooked perfectly, and the sashimi was fresh and very tasty. I was also very happy with the late-night rice ball and message. Breakfast had a great variety and was exciting as well. Personally, I especially appreciated having rice porridge. It was raining when we left, but thank you for carrying our luggage to the car. You also lent us an umbrella, so we were able to get to the car without getting wet. I forgot something behind, but I can only be grateful for your kind and careful assistance. I would definitely like to stay again. Thank you for letting us relax and enjoy our time there.

I looked for a good Accommodation in Gunma, my father’s hometown, to travel with my elderly parents. My husband and I have stayed here about twice before, and I really wanted to come again, so I made a Reservation. The Room, the meals, and the service from the staff are all excellent—this is a truly wonderful Accommodation. One thing only: I knew it wasn’t barrier-free, but moving around inside the Facility was still quite demanding for my father, who cannot walk without a cane. The buildings and atmosphere are so beautiful that I wondered whether adding ramps or handrails might spoil the charm… but it was disappointing to feel that this place may be difficult to use for guests who need assistance with walking. Other than that, everything was truly outstanding, and I would love to stay again. This time we stayed in the Room called “Kanho.”

It was the best trip. This was a wonderful Ryokan in every respect—Japan’s oldest bath, the cuisine, the service, and the Onsen. I stayed at Kashotei with in-room dining, and every dish of the carefully prepared kaiseki meal was outstanding. The staff were perfect—always smiling and considerate—and the tour was also educational, helping me learn about the hot-spring cure area and the history of the Accommodation. After enjoying the open-air bath, family bath, and Japan’s oldest bath, my skin and hair felt silky smooth. The lounge is great too. Please do visit.

It was our first stay, and we were able to relax and take it easy. The Onsen water was hot, which we really appreciated. It was a shame that the washing area (shower room) and the in-Room bath were far apart, making it inconvenient to use. The welcome drinks were well stocked—more than we could finish—so we were very grateful. If there were a freezer in the Room, we could reuse the ice packs we brought the next day, which would be very helpful, so we hope you will consider it. We would love to stay again if we have the opportunity.

The Room, baths, and meals were all wonderful. Both the in-room bath and the private Kashinoki-no-Yu Onsen were excellent. When I mentioned that the handle on the bath basket had come off, they responded immediately. As for the food, when I told them I have gout and can’t eat pork, they adjusted part of the meal. Every dish was delicious, and you could really tell how carefully everything was prepared. The soba was also great. All of the staff we spoke with in various situations were very pleasant, and it truly became a memorable trip. The view from the Room was amazing as well. There was a light mist over the mountains, and we enjoyed the beautiful scenery. It rained at night, but that actually made it even more relaxing with the sound of rain—I didn’t feel disappointed at all even though it rained. The American who traveled with me was impressed by everything and happily said they will definitely come again! I rarely write a Review no matter how much I travel, but Tsuruya was truly outstanding. If you’re considering a trip to Gunma, this is an Accommodation I would highly recommend—so I decided to write this Review. Next time, I’d love to enjoy the winter scenery along with the Onsen and meals. We will definitely visit again! Thank you very much.

This Accommodation offers heartfelt hospitality throughout—and you even get to stay in a rare, registered cultural property building. As you step through the entrance, you’re welcomed by a traditional architectural space with a high-ceilinged hall and the gentle smolder of firewood in the irori hearth. The cuisine is prepared with great care, with no shortcuts. There are three Onsen baths, with fresh spring water welling up directly into them, and separate time slots for men and women so you can relax at your own pace. We chose a Plan without an in-room toilet or bath, but it was a wonderful Room filled with the soothing sound of the river. Thank you very much.

It was a wonderful Ryokan in every respect—hospitality, open-air bath, and meals. I would stay here again.

This was our fourth stay, and I visited with my wife. Each time, we stayed in a different Room. Not only the Room, but the entire Accommodation is truly spotless and impeccably maintained. Every meal is delicious, no matter what you choose. We visit various high-end Ryokan and other places every month, but this Accommodation has a relaxing atmosphere you don’t find elsewhere, and we really love it. I can tell all the staff put in tremendous effort. I’m not good with words and can’t express it well. Thank you for taking such good care of us. We will be back.

Baths and meals at Hanamaru. Sorry for traveling solo, but I’d love to visit again and again. I was truly able to relax. Thank you very much.

This was my second stay here. As with my previous visit, the two older gentlemen who greeted us were very pleasant, and their warm welcome made us feel truly appreciated—excellent hospitality. Above all, I think Sarugakyo Hotel’s service is outstanding. There wasn’t a single staff member who made me feel uncomfortable. The person who assisted us during meals was from Nepal; perhaps they are still getting used to the work, but their sincerity really came through and I never felt uneasy at all. I ordered oolong tea, but when they repeated the order they said orange juice—so I corrected it, yet what arrived was orange juice (laugh). That was completely acceptable. It was delicious! The next morning, they greeted me with “Thank you for yesterday,” which made me happy. Thank you as well. Both dinner and breakfast were very tasty and generously portioned—we were completely satisfied. The Onsen was kept extremely clean and felt wonderful. Thanks to everyone at the Hotel, we had a very comfortable stay. We also really enjoyed playing table tennis. We will definitely come back again.

Although the exterior looks a bit old, once you step inside it is wonderful, and the front desk staff were very pleasant. The open-air bath in the Room was extremely relaxing, and I ended up using it many times.\nUnfortunately, we ran into a typhoon on the way back and had to leave without seeing anything, but I would like to visit again when the weather is good.

Not only were the cleanliness and comfort excellent, but I also felt this was a wonderful Hotel thanks to the staff’s attentiveness, thoughtfulness, and teamwork. As we were traveling with my elderly parents, I contacted the Hotel in advance about a few concerns, and they kindly offered helpful suggestions. On the day of our stay as well, they showed such considerate care and checked in on us so often that I almost felt sorry for troubling them. Although it was a Saturday in the last week of May and I’m sure there were many guests, it was very quiet. There was no crowding at meals or in the baths, and our Room—spotlessly clean—was very comfortable. Even my father, who usually uses an Onsen only once wherever we go, said “My body feels so much lighter!” and went in twice—both evening and morning. We were also very grateful for the private bath. My sister had been avoiding Onsen because she was self-conscious about her surgical scars, but thanks to this stay she was able to enjoy an Onsen again for the first time in a long while, which made her truly happy. Thanks to Itoen, our whole family was able to relax comfortably and have a wonderful time together—we are filled with gratitude. I will strongly recommend it to friends as well! Thank you very much.

When I thought of Naeba Prince Hotel, I associated it with Fuji Rock and Yuming’s concerts, but the Onsen water quality was exceptionally good. It has a different type of spring water than Yuzawa, and although it was far from our Room, I went in many times. It’s worth visiting just for this Onsen alone. The staff were all friendly, and even at checkout the front desk staff chatted with us about various things—it was fun and convincing! My friend and I said, “As expected from a Prince Hotel.” This is a Hotel I definitely want to visit again. Thank you for taking care of us.

The spacious hinoki bathtub in the onsen was amazing, with plenty of room to stretch out. As advertised, the BBQ hamburger at dinner was the most delicious. We stayed in a room called "Island Blue," and the wood stove provided a warm and relaxing atmosphere. The autumn leaves from the room and the view of Hosen Gorge within the property were stunning. This time, we used our trial Diamond membership, so late check-out went smoothly; however, it was slightly disappointing that we had to confirm during dinner to receive the Chivas Regal benefit. It seems improvements have been made compared to reviews from a few years ago, so there’s still potential for further growth.

We stayed for one night with our dog. The Room was clean and well stocked with dog supplies. The amenities were plentiful, and it was great that we could choose what we needed. It was also our first time being served a welcome drink and snacks upon arrival, which made us very happy. The Accommodation staff were friendly and wonderful. There were also all-you-can-drink soft drinks and alcohol, plus treats for our dog. Meals are buffet-style all you can eat; it was a bit disappointing that the selection was somewhat limited, but everything was delicious. The breakfast sandwiches were especially tasty, with plenty of vegetables. We would love to stay again if we have the chance. Highly recommended Accommodation.

We stayed for one night before the three-day weekend. As we had heard, the lukewarm sulfur-scented water was so relaxing that we could soak in it forever. Besides us, there was only one other couple, so we practically had the bath to ourselves. The beds in the Japanese-Western style room were firm and very comfortable to sleep on. The handmade dishes were delicious, and everything about this accommodation was absolutely satisfying.

I decided to stay another night after my plans from the previous day and chose this affordable Onsen accommodation with meals included. Although I was familiar with Sarugakyo and Akaya Lake as they are on the way to Yuzawa, it was my first time staying here. The deciding factor was the rare opportunity for in-room dining for both breakfast and dinner, which gave me a nostalgic feeling like staying at a hotel from my childhood. It seemed that only part of the room was being used, but the Onsen experience was peaceful and private, which I really appreciated.

These days, it’s rare to find an Accommodation without foreign staff, and the meals here are very carefully prepared using local ingredients. There are many baths, and they will even let you reserve a large open-air bath that was apparently once used as a mixed-gender bath. It’s an excellent open-air bath and highly recommended. There is also an open-air bath a short walk from the Accommodation, but I was told it can only be used during daylight hours because bears have been seen in the area. The building has the feel of an old Ryokan and shows some wear in places, but it is kept clean and well maintained. The resident cat has changed over time; when I asked the proprietress, she brought her out on a leash. Perhaps because she is well loved, she likes people and will purr even when meeting you for the first time.