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This was our first stay here on a trip for two. We stayed in the Room called “Nagaishi-no-Ma,” a nostalgic-style Room surrounded by furnishings such as a Karuizawa-carved desk, creating a calm and pleasantly reminiscent atmosphere. Above all, the staff’s service and explanations were very courteous, and we were able to spend our time comfortably, making it a wonderful memory. We would love to visit again next year.

Last year’s stay left such a lasting impression that I made a Reservation six months in advance this year for a Multiple Night Stay (two nights). Time passes quietly here. Greenery outside the window, birdsong, and thoughtful, understated hospitality. Not flashy—just being here makes you feel your mind and body unwind. This is the kind of time that makes you think, “I want to come back.” Once again this year, I was moved by the same unchanging comfort.

The staff were wonderful, and the Room was spotless with a great atmosphere. If I had to mention one thing, the bath is so large that the water cools down quickly, but there is no reheating function... Also, since we ended up with quite a bit of trash, it would be helpful if spare trash bags were provided. We stayed with five family members and one dog, and there was plenty of space. We would love to stay again.

Our dog had just turned nine months old, and we stayed here for our first time at a Resort Hotel. The dog-loving staff welcomed us warmly. We stayed in a Garden Moderate Room on the first floor, and everything was thoughtfully prepared—not only the Facility and private dog run, but also detailed amenities for dogs. The Room was clean and comfortable with considerate touches for owners as well, and the meals were delicious. We were very satisfied. After breakfast, we could take a walk to nearby Kumoba Pond before check-out, so the location is great too. Since Regina Resort seems to have locations in various areas, we’d like to visit not only Karuizawa but other destinations as well. Thank you to all the staff for your hospitality.

This was our first stay with you this summer. Your attentive hospitality was truly appreciated—thank you for moving the extra bed in our Room and for accommodating our request to bring dinner forward from the originally late time. The meals were outstanding: not only the aroma and texture of the ingredients, but also the dashi and seasoning were excellent, delighting all five senses. From the Reservation stage, you carefully asked not only about allergies but also about ingredients we dislike, so everyone could enjoy the food. The bath in our Room was spacious and very relaxing. Our family was delighted, and we would love to stay again if we have the opportunity.

We traveled as three generations with my mother and my 90-year-old grandmother. The meals and the service were very reassuring—just what you’d expect from a Hotel that also hosts weddings. The bath had a sauna, but it would have been even better with a cold plunge pool. At night we went stargazing, and in the morning we took a walk to SAWAMURA. I think it’s a great Hotel that all ages can enjoy. Thank you very much.

This was our first time staying with our Toy Poodle. The amenities, dog run, and photo spots were irresistible for dog lovers. Everything was clean, and there were no unpleasant odors. Above all, the Hotel staff were kind. With their pleasant greetings and helpful support when we needed it, the atmosphere was wonderful, and we would definitely like to stay again.

We stayed here for my wife’s birthday trip. We’ve traveled to many places together, and honestly, this was the best so far. We’re both not good with the summer heat, so we were a little worried about traveling in midsummer, but it was truly comfortable, and my wife said for the first time that she wants to come back! It was a wonderful Accommodation that made me want to return as well. Thank you for your kind and attentive service from check-in to check-out.

I stayed here on the recommendation of an acquaintance who has visited Karuizawa many times. It was just a few minutes’ walk to Kyu-Karuizawa Ginza, so it was very convenient for exploring the area. The Room and the large public bath were both spacious, clean, and comfortable, and I really enjoyed both meals—they were delicious. I requested the Shuttle Service, and the vehicle was clean and the ride was excellent. The staff were also very pleasant and welcoming. If I had to mention one thing, it would have been even more comfortable if the TV supported network features. I will definitely stay here again when I visit Karuizawa.

It was a wonderful Hotel, and we were very satisfied with our stay. The Room was spacious and very clean. The Facility was well equipped, and we were able to relax in comfort. The soundproofing was also excellent, so we could enjoy a quiet stay without being bothered by noise from outside. Every Italian dish at dinner was delicious, and breakfast was also very good. The large public bath was clean and pleasant, and we used it many times during our stay. It is close to the Old Karuizawa area, making it a convenient location for sightseeing, dining, and shopping. We enjoyed both our time at the Hotel and exploring Karuizawa. Overall, everything felt very well done—this is a Hotel that made us want to stay again. For us, it was an almost perfect stay. The only thing that stood out was the parking. Since we used the second parking lot, getting back and forth to the Hotel felt a bit inconvenient. Other than that, there were no complaints at all, and we would definitely like to stay again.

We stayed here to celebrate my son’s birthday. My family and I have visited many times since this place first opened, so I was surprised to see the monument marking its 25th anniversary! The property is beautifully maintained and spotless, as if time has stood still, and the hospitality was warm—making our trip truly enjoyable. My son was thrilled with the maisonette-style Room. Thank you as well for preparing a birthday message plate at dinner. Both breakfast and dinner were delicious.

It was a very comfortable space, and there were bathrooms with a sauna and jet bath on both the 1st and 2nd floors, so two families could use them without hesitation. There were also thoughtful provisions that made it possible to cook for ourselves, allowing us to enjoy a very fulfilling stay. Thank you very much.

I stayed here because of its convenient location for enjoying a concert at Ohga Hall. This Hotel has a quiet atmosphere that lets you feel Karuizawa’s history. Thanks to the kind and attentive service from the staff, I was able to relax and enjoy my stay. Thank you very much. However, I felt that seniors should be careful of the step in the bathroom.

It was a relaxing space. The breakfast offered a wide variety of options, and I was very satisfied. The staff were kind and helpful, so I could unwind without any stress. I would like to stay here again.

This was our first stay here on a golf trip to Karuizawa. It’s a small three-story Hotel, and the staff were very friendly and helpful. We stayed in a twin Room, and it was spacious with a mini-kitchen and living area, which was great. We had gelato after our bath, and it was delicious. Our family of three was very satisfied.

We stayed for a relatively long visit of 4 nights and 5 days with our family and two Chihuahuas. The Room was clean, and we had a comfortable stay. Since we were staying for an extended period, we cooked quite often. It was great that the kitchen appliances were well equipped, but it was disappointing that there weren’t many dishes. It was also very convenient to be able to walk to Tsuruya in about 15 minutes. If I had to ask for one more thing, having rental bicycles at Hafumo would likely make it easier to get around and expand our range. When we visit Karuizawa again, we would love to stay here again.

I had stayed here with a friend before and remembered it fondly, so this time I stayed with my husband. When making the Reservation, I requested a specific Room type, and they accommodated my request exactly, which helped us create wonderful memories. Even my husband, who doesn’t like vegetables, loved the restaurant where the vegetables are truly delicious. I was genuinely impressed by how good they were. The key to the private bath was broken, but they promptly switched us to another bath. It’s a favorite Hotel with excellent value for money, and we definitely want to stay again.

We stayed for one night with three dogs to celebrate the New Year, and it turned out to be a highly satisfying experience. Considering the year-end traffic and the cold weather in Karuizawa, we opted for the bullet train this time. After exploring the outlet mall directly connected to the station, we took a taxi for about 11 minutes at a cost of approximately 3,500 yen. Later, we found out that Shuttle Service was available, so checking in advance would make things smoother. The property is very spacious—about half the size of Tokyo Dome by feel—and fully enclosed. It felt like an entire dog park, providing great peace of mind when traveling with pets. Although limited to one group per day, there are three tents available. For two people it feels luxurious; six people might strike a better balance. The dogs were relaxed throughout our stay and enjoyed their freedom without concern for others—a major highlight. Upon arrival, we were welcomed with drinks and used the sauna before dinner. The sauna allowed "löyly" (steam infusion) with around nine types of aroma oils provided. At about 90°C (194°F), it was perfect for working up a good sweat. While there wasn’t a cold plunge pool available, winter’s chilly outdoor air sufficed without inconvenience. The distance from the sauna to showers could be improved slightly; however, having a bonfire area right outside made outdoor relaxation part of its charm—I wish we'd checked in earlier! Dinner was BBQ-style featuring high-quality meats and vegetables along with delicious fish appetizers and soup as starters. A selection of wines including red wine starting at 5,500 yen as well as white wine and champagne were also offered. The BBQ venue had enclosures and heaters ensuring comfort even during colder seasons. The Room felt chilly due to exposure from outside air but came equipped with electric blankets plus heaters making sleeping conditions manageable overall—though stronger or additional heating units would enhance comfort further especially if you're sensitive towards cold temperatures; bringing extra warm clothing is recommended! Morning began again inside saunas followed by breakfast consisting thoughtfully prepared soup alongside Akagi beef shigureni bento boxes which delivered both satisfying portions & flavors alike! Throughout every interaction staff maintained pleasant professionalism striking ideal balance between attentiveness yet respecting privacy leaving lasting positive impressions behind too! Finally returning back via Shuttle Service ensured seamless end-to-end convenience concluding memorable stay altogether! Looking forward revisiting during spring/autumn seasons next time experiencing different scenery/atmosphere altogether anew!

I stayed here for the first time the night before climbing Mt. Myogi. The Onsen was a cloudy bath, and it was my first time experiencing its iron-like scent. I only had breakfast, but the miso soup in particular was delicious. The staff were pleasant, and the Room was spacious and clean. The futon and pillows were fluffy, so I slept soundly—overall a very satisfying Accommodation.

I made a Reservation because this Accommodation was reasonably priced and fairly close for sightseeing in Karuizawa. On arrival, there was welcome coffee from Mikado Coffee, and amenities were provided as well. Please note that pajamas are not provided. The Room was spacious and even had two TVs. I was also happy to find Mikado Coffee drip packs in the Room. A few things stood out: the Room felt a bit dated, I would have preferred newer slippers, and I saw a small ant while taking a bath—so it would be great if there were screens or something similar (it wasn’t so bad that it ruined the stay). That said, the breakfast included was very luxurious and exceeded the price! Since Karuizawa has stylish cafes, I think it would be nice to have a No Meals Included Plan as well. Thank you for your courteous assistance with parking and for contacting me about an item I left behind.