บริเวณรอบๆ กุนมะ คันทรีคลับ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 2หน้า

This was my second stay here. As with my previous visit, the two older gentlemen who greeted us were very pleasant, and their warm welcome made us feel truly appreciated—excellent hospitality. Above all, I think Sarugakyo Hotel’s service is outstanding. There wasn’t a single staff member who made me feel uncomfortable. The person who assisted us during meals was from Nepal; perhaps they are still getting used to the work, but their sincerity really came through and I never felt uneasy at all. I ordered oolong tea, but when they repeated the order they said orange juice—so I corrected it, yet what arrived was orange juice (laugh). That was completely acceptable. It was delicious! The next morning, they greeted me with “Thank you for yesterday,” which made me happy. Thank you as well. Both dinner and breakfast were very tasty and generously portioned—we were completely satisfied. The Onsen was kept extremely clean and felt wonderful. Thanks to everyone at the Hotel, we had a very comfortable stay. We also really enjoyed playing table tennis. We will definitely come back again.

I stayed here after visiting Tambara Ski Park. It’s just a short drive down the mountain once you’re done skiing. The parking lot is spacious, and the Room is close to the entrance. The drying Room is also nearby, so everything is conveniently laid out and very easy to get around. The bath was available anytime, and I used it three times. The meals were satisfying. Dinner was great, and breakfast was also hearty and delicious—no doubt about it. I’ll be back!

We stayed for one night with our dog. The Room was clean and well stocked with dog supplies. The amenities were plentiful, and it was great that we could choose what we needed. It was also our first time being served a welcome drink and snacks upon arrival, which made us very happy. The Accommodation staff were friendly and wonderful. There were also all-you-can-drink soft drinks and alcohol, plus treats for our dog. Meals are buffet-style all you can eat; it was a bit disappointing that the selection was somewhat limited, but everything was delicious. The breakfast sandwiches were especially tasty, with plenty of vegetables. We would love to stay again if we have the chance. Highly recommended Accommodation.

A master’s graduate from Kunitachi College of Music delighted us with two welcome piano pieces and five more before bedtime. The polonaise pasta we requested for breakfast was also delicious.

It was a very clean place, and although my stay was short, I had a comfortable time.

We stayed for one night before the three-day weekend. As we had heard, the lukewarm sulfur-scented water was so relaxing that we could soak in it forever. Besides us, there was only one other couple, so we practically had the bath to ourselves. The beds in the Japanese-Western style room were firm and very comfortable to sleep on. The handmade dishes were delicious, and everything about this accommodation was absolutely satisfying.

I decided to stay another night after my plans from the previous day and chose this affordable Onsen accommodation with meals included. Although I was familiar with Sarugakyo and Akaya Lake as they are on the way to Yuzawa, it was my first time staying here. The deciding factor was the rare opportunity for in-room dining for both breakfast and dinner, which gave me a nostalgic feeling like staying at a hotel from my childhood. It seemed that only part of the room was being used, but the Onsen experience was peaceful and private, which I really appreciated.

Thank you very much for your help the other day. I’m sorry for the trouble of having you retrieve the umbrella I borrowed when going to the Onsen and accidentally forgot to take home. Thank you again. The Room was also clean and comfortable.

The facility was clean and comfortable to use. The parking lot was also convenient. Breakfast was delicious, but the coffee from the drink bar was not very good.

The building is old, but the reception service was excellent and satisfying. The ramen in the dining hall was also delicious. The bath had a pool, which felt unusual, but I enjoyed swimming. It would have been nice to have disposable toothbrushes available. Since it was a weekday, there were few people, which was great.

I wasn’t even sure what “KKR” was at first, but I never imagined that it could be this affordable, this delicious, and this comfortable based on the price when I made the Reservation. The two front desk staff members at check-in were extremely polite, and the dining staff were truly kind and attentive both at night and in the morning. I wouldn’t recommend it to people who only value new, luxury Accommodation, but for an ordinary person like me, finding an Accommodation this satisfying for just 13,000 yen these days might be rare. I’d love to stay again someday. My heartfelt thanks to all the wonderful staff. Thank you very much.