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This was our first stay here, and among all the places we’ve visited, it was the best Accommodation for Western-style cuisine. Thank you to all the staff for your hospitality from welcome to farewell. The Room (very relaxing) and the bath (the in-room bath was more than enough) were both excellent. Above all, the meals were outstanding—both dinner and breakfast. Each dish was beautifully presented (including the tableware) and delicious, and we were amazed by how many items there were in the Japanese breakfast (we finished everything). We will definitely visit again during the autumn foliage season. One request: it would be nice to have body wash towels available in the bath area.

The hospitality and the restaurant cuisine were outstanding in every respect. Their attentive, courteous communication before our stay left a strong impression, and on the day of our visit, everyone—from the seasoned staff to the younger team members—provided genuinely pleasant service. If you want a reliably excellent experience in Karuizawa, HIRAMATSU is without doubt the place to choose.

All staff—at the front desk, restaurant, large public bath, shop, and even the bus driver—were very welcoming. The meals were delicious, and the amenities were well stocked. In particular, there was a free-flowing Onsen on the terrace, so my elderly parents could enjoy the Onsen with peace of mind. They were very happy, and it became a wonderful memory for us. One disappointing point was that—perhaps only in our Room—a lot of dust had accumulated around the light near the headboard in the bedroom. Other than that, we are grateful for all of your services.

I had such a wonderful stay before, and since it sounded like more Rooms would be added soon, I made a last-minute Reservation before that happened. What was different this time is that an admission ticket to Hotelli Salo was included. It seems their baths may be members-only? I thought I might try it if it was included, but it turns out it’s not included with every Plan and is offered as an optional add-on. Since I can’t use the sauna, I’m completely satisfied with the Onsen at the Accommodation! Bath time can be reserved in one-hour slots until the next day; on the following day it’s separated by gender, and because there aren’t many Rooms on weekdays, you can relax and enjoy it quietly. The water is an artificial Onsen, but it has a lovely atmosphere—if you’re staying in Ueda, this is the place. I was happy to have the same Room as last time, and since it was just before summer, the terrace felt wonderful. You can see updates throughout the service, and you really feel how much they care about guests. They took care of me so pleasantly until the very end—this is an Accommodation I truly love and appreciate. After the expansion, it sounds like they will specialize in No Meals Included stays, but there are plenty of places to eat and shops nearby.

We stayed here to celebrate my father’s 77th birthday—he loves the mountains. The staff’s thoughtfulness was outstanding: when we tried to take photos outside, someone even came out from the front desk to speak with us, and during dinner they offered warm congratulatory words. When we left, they saw us off until we were out of sight. The food was excellent, served at just the right pace so we could enjoy each dish calmly. In addition to alcohol pairings, there were also non-alcoholic wines and champagne that matched the meal well, which made my father—who can no longer drink alcohol—very happy. To top it off, they surprised us with a large cake with a message for dessert as part of the celebration, and he was truly delighted. The bath is not an Onsen and the amenities were simple, but everything else—including the Room and Facility—was clean and well maintained. We had a wonderful time. Thank you very much.

I chose this Accommodation because I was very interested in the open-air bath accessed by the mountain railway. I enjoyed it so much that I ended up using it three times during my stay. Since it was Monday right after the holiday period, it was very quiet, which was great. The Facility has the charm of a classic Onsen Accommodation, and the guest rooms have been beautifully renovated, making it extremely relaxing. I would love to stay again.

We stayed with you last year and returned again this year, and despite the intense heat, it was wonderfully cool, allowing both our minds and bodies to truly relax. We plan to come back again next year with our two dogs. On the way here, we were also able to visit Kumano Kotai Shrine (Kumano Kōtaijingū), famous for its “long-life shrine for dogs,” where we prayed once again this year for our dogs’ knee health and overall well-being.

I visit Sugadaira every summer, so I check early, but I can never get a Reservation. This time I happened to get one, so it was my first stay. The area around the Hotel is very quiet, and the view from the Room is wonderful. After soaking in the Onsen, my skin stayed moisturized for a while. Everyone—at the front desk and in the restaurant—was truly pleasant and welcoming, and I had a great time. The buffet made the most of fresh vegetables and was thoughtfully prepared rather than relying on cheap ready-made sauces, and it was delicious. Since it’s so hard to secure an Accommodation Reservation here, I’d come just for the meal. There was a sheet listing the names of the mountains visible from the Room window, hooks placed throughout the Room for hanging clothes (probably for winter ski wear), a towel provided for use at the washbasin, and even a cube-shaped power strip with five outlets. It’s a Hotel with attentive care down to every detail. I would definitely like to stay again if I can get another Reservation.

I stayed one night in Ueda while traveling from Tokyo to Kanazawa. It looks far more stylish than in the photos. I expected a renovated Hotel in an older building, but I was impressed from the moment I stepped into the front desk area, and I also loved the calm atmosphere of the Room. On top of that, the large public bath and sauna were truly outstanding. Every item at the attached bakery looked delicious, and quite a few people came just to buy bread. This is a highly satisfying Hotel that makes you want to stop by Ueda whenever you visit the Nagano area. Because I hope it continues to become an even better Hotel, my only request is this: while I was happy with the breakfast bread selection at the restaurant, I’d like to see a bit more effort put into both the dinner menu and some of the finer details.

It was a 2-night, 3-day stay, and I was able to relax in a place with beautiful scenery. I would love to visit again during the ski season.