บริเวณรอบๆ สวนหิมะคะรุอิซะวะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

We had a truly wonderful stay. We stayed for two nights with our 1-year-old daughter. Dinner and breakfast were included, and the food was outstanding. They thoughtfully accommodated our child’s meals, taking her egg allergy and the size of the ingredients into consideration, and she was very happy. The staff also looked after her throughout, so we could enjoy our meal with peace of mind. The Room has special touches that help you forget the busyness of everyday life. Thanks to that, we were able to enjoy an extraordinary experience we don’t usually get to have. We would love to return again next time.

The Room was spacious and uncluttered, so it felt like pets wouldn’t be able to get into mischief. It also felt reassuring even with a baby. There was a large trash bin, and being able to throw everything away in one place was more convenient than having multiple small bins. Meals were great as well—BBQ was prepared for each Room, so we only had to grill. The meat was very delicious, and the rice had already been cooked in advance, which showed how thoughtfully everything is arranged. There is very little direct interaction with staff, but if you need anything and call, they come quickly and help. The in-Room bath was wonderful, and there is also a large public bath where you can enjoy different types of baths. The large public bath was almost private during our stay. Each Room also has a cart, making it easy to get to the large public bath. Driving the cart was a fun bonus. There are many insects outside, but measures are taken so they don’t get into the Room or onto the balcony, and there were none at all in the large public bath. A lot of insects fly around outdoors, but it’s impressive how well they prevent them from coming inside. Insect repellent is also provided, which made us feel fairly at ease. It’s an Accommodation I’d like to visit again—next time for a Multiple Night Stay.

I had a very comfortable stay! There may have been a few minor housekeeping issues, but the Room and the Hotel overall were clean. I was very satisfied with the meals as well! I thought it might be nice to use even more local ingredients from Nagano. I would love to stay again. Thank you very much.

I assumed it would be just an Accommodation at a golf course and didn’t expect much, but it was unbelievably wonderful. The Facility—especially the Room—was cleaned more thoroughly than city Hotels, and the French cuisine in this Plan was of such a high standard that it felt like being in central Tokyo. As expected from the restaurant of a prestigious country club, and since discerning guests stay at this Accommodation, there’s clearly no cutting corners. Next time, I definitely want to stay again and play golf as well. Thank you so much to all the staff. We were extremely satisfied. My daughter’s wedding also went smoothly. Thank you very much.

It was the hot season, so we stayed here on our first trip to Kita-Karuizawa. Since it was raining, we quickly visited Shiraito Falls and checked in after 3:00 pm. They said they installed air conditioning for the first time last year, but the window screens and fan were enough for us. There are two baths, and families can reserve them for private use; I enjoyed soaking twice by myself. The water felt soft and very pleasant. The Room also had POLA amenities, which was a nice touch. The refrigerator is shared, so you write your name on your items. Dinner uses local and homegrown vegetables and fruit, and everything was delicious. For the main dish there is beef or pork; the barley-fed pork roast was outstanding. The sauce was great, but it was delicious even with just salt and pepper. The salad dressing at dinner was also excellent. There are about 50 kinds of wine, and both extra coffee and alcoholic drinks are very reasonably priced. The breakfast bread was placed in a bag with warmed stones (?) inside, so it stayed warm and crispy—really tasty. The owner’s wife shared lots of information about nearby farm stands and the area around here, so on our way back—once the weather cleared—we stopped again at Kubo Farm, Tsuruya Karuizawa store, and the outlet mall before heading home. Vegetables and fruit are inexpensive there, making shopping really fun. I’ve come to love Kita-Karuizawa, and I think we’ll be staying here again next year as well. Thank you very much.

It was a quiet, standalone Accommodation. All the staff were pleasant, and the food was very delicious. I also liked that they used Okura China coffee cups (perhaps because there is an Okura outlet in Karuizawa). The Room consisted of two rooms—a bedroom and a Japanese-style room—unified in beige tones, giving a neat and clean impression. There were two open-air baths, which seemed like they may have originally been private open-air baths for guest rooms. They were hinoki-wood baths with plenty of hot water. However, it seemed I was the first to use them that day, so the water was extremely hot and I couldn’t soak for long. The large public bath was also free-flowing from the source and had a more comfortable temperature than the open-air baths. Dinner was Western-style. Everything was delicious, including the seaweed salad, assorted terrines, grilled char (meunière), and roast beef. Breakfast was Japanese-style. Overall it’s a good Hotel, but perhaps due to the location there were many stink bugs. There were about 10 dead ones on the window frame in my Room, and I felt they probably weren’t from that day. Also, I noticed some staining on the washbasin. If these two points are improved, I think it would be an even better Hotel. Overall, it’s a Hotel I would like to visit again.