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I visited Shiobara Onsen with my 84-year-old mother from Taiwan on a family trip. The inn is quiet and cozy, with only 11 rooms. Thanks to the staff’s warm hospitality, my mother felt at ease throughout our stay. Dinner was a kaiseki meal made with seasonal ingredients, and this time we chose the rare soft-shelled turtle course. I was surprised when they even served soft-shelled turtle blood, but it became a memorable food experience unique to traveling. The hot springs are 100% free-flowing from the source. We stayed in the “Izumo” room, a spacious guest room overlooking the Hoki River, with both an open-air bath and an indoor bath. The two private reservable baths were also large and beautiful, and what impressed me most was that my mother could enjoy the hot springs without worrying about others. The scenery, cuisine, hot springs, and hospitality were all wonderful—an unforgettable set of memories with my mother.

The private bath was especially amazing! The water quality and atmosphere were wonderful, and it was truly relaxing. Lately, many hotels have a lot of foreign staff, and sometimes subtle nuances don’t come across, but here all the staff are Japanese, so the service was very attentive and made us feel at ease. Highly recommended!

The room was made of solid wood, creating a very calming atmosphere. The meals were delicious, featuring plenty of local ingredients from Nasu. Breakfast—including the bread—was also excellent, and I ended up eating more than I intended. The staff were wonderful, and I was impressed by their fluent English. It was a truly memorable stay.

We stayed as a couple with our 0-year-old baby. From check-in, they took a photo of the three of us and provided toys for our child. At dinner, our child got sleepy, and when we asked for a floor cushion, they kindly brought one right away. During the koto performance, they even played children’s songs, and our daughter seemed to really enjoy it. Traveling with a child can be challenging from the very start when choosing an Accommodation, but everyone was truly kind to us. Thanks to them, we had a wonderful time. Thank you very much.

I stayed here on a solo trip. It is a small Accommodation, but every detail is thoughtfully cared for, and I had a very comfortable stay. Ikebana arrangements were displayed throughout wherever my eyes fell, and I could really feel the Accommodation’s hospitality. The meals—especially the vegetables—were delicious, and since they were served in my Room, I was able to enjoy them at a relaxed pace. I left the Accommodation sincerely thinking, “I want to stay here again!” Thank you very much.

The view from the room was amazing. (The windows were so large that a lot of sunlight came in, so even in October it was hot and we turned on the air conditioning.) The open-air bath was spacious, and we could really relax. We also appreciated the complimentary ice pops and fruit vinegar after bathing! The food was delicious, and we especially liked the broth in the matsutake mushroom and pike conger eel dobin-mushi. The beef cooked on a ceramic plate was a bit tough for my 84-year-old mother (we should have taken it off a little earlier). The staff’s polite service was also very pleasant. If I had to mention one downside, it would be that there wasn’t a beer vending machine.

We drove from Chiba. As an older couple, we chose this Onsen Accommodation so we could leave at a relaxed pace and truly unwind. It was a wonderful place that exceeded our expectations. The detached Room, the bath, and the meals were all outstanding. The meal included an impressive number of dishes, but each portion was thoughtfully sized, so even we were able to finish everything. The next day, we enjoyed the gentle Onsen three times and headed home unhurriedly. This is now on our list of places we definitely want to visit again.

As my parents have gotten older and we don’t know how many more trips we’ll be able to take together, I invited my brother and brought my daughter for a family trip. Because my mother has rheumatoid arthritis, we chose this Accommodation on the conditions that the Room had an open-air bath and that all five of us could stay in the same Room. It turned out to be far better than we imagined. We arrived late for check-in, but we were warmly welcomed and given a courteous explanation. Women can choose their preferred yukata pattern to wear inside the Accommodation. The lobby offered complimentary drinks including alcohol; I had a drink for the first time in 10 years, and it was delicious. There were also three kinds of cookies, all of which we enjoyed. Many of the staff were young, and everyone provided very polite service. Because the Accommodation is small and intimate, we rarely ran into other guests, which allowed us to relax completely. Every meal was excellent. Thank you as well for accommodating my child’s allergies. For breakfast, they served a Western-style option for children, so there were many items my child could eat, which made us very happy. Both the Room and the open-air bath seemed new and were spotless—there is nothing to complain about—but above all else, the view is outstanding. The river flows right in front of you, and you can enjoy it almost privately not only from the lobby but also from your Room. We were truly moved by it. We heard that peak autumn foliage is around early November, so next time I would like to make a Reservation around then if possible. If I may make one request: I would appreciate it if cleansing oil could be provided in the Room. When I asked at reception they kindly brought it right away so it wasn’t an issue in practice; however, some guests may use only the in-room open-air bath without going elsewhere, so I hope you will consider it. Lastly, thank you very much for helping us create such wonderful memories on this trip.

We chose the seasonal activity “YATAI to FARM.” In the morning, we met at the farm, harvested our own vegetables, and the chef grilled them on a teppan right there. They also grilled pork outdoors with 15 different spices. The maitake risotto made with rice grown on-site was outstanding as well. From harvesting vegetables to the meal service, we were truly impressed by the chefs who cooked at a food stall just for us. Although there was occasional light rain, brunch surrounded by nature became an unforgettable memory. Highly recommended!

I made a last-minute Reservation the night before and stayed here. The Room had dog amenities, and there was also a trash bin for dog waste in the shared area outside the entrance, which was very helpful. The private bath while looking out at the greenery was also incredibly relaxing. Every meal was delicious, and there was more than enough food even for someone with a big appetite like me—I was very satisfied! I worry that my dog might bark if left alone in the Room, but I could bring my dog along to meals and the bath, so I felt at ease throughout my stay. Thank you for such a comfortable stay from check-in to check-out.

It was a hotel my husband and I enjoyed on our own, but we came back again with our daughter and son-in-law and our grandchild. As soon as we entered the hotel, everyone was delighted by the complimentary drinks and snacks. Our 2-year-old grandchild ran around to their heart’s content in the play area on the first floor, and on the second floor they tried kids’ snacks for the first time. In the evening buffet, there were also meals for toddlers, and everyone was very satisfied. Even if we were a bit noisy, there were other guests with children around us too, so it felt like we could enjoy dinner comfortably without worrying too much. Our daughter and son-in-law also said they enjoyed themselves in the lounge at night. The next day, we played on the outdoor playground equipment and headed home very happy. We already got a request to come again soon. I don’t think there are many hotels at this price that are so considerate of toddlers and their parents.

We stayed on August 1–2, 2026! The Room (depending on the Plan, I assume) felt like it could have been a bit deeper and wider, but it matched the photos online. This was our first stay at Taoya as a family of four, including a second-year university student and a second-year high school student. We loved the all-inclusive free drinks (including alcohol) throughout our stay, plus the welcome dessert (the mini Mont Blanc was freshly piped on the spot). At dinner buffet, there were shake salads, freshly grilled and carved steak, and each table had a small burner for mini hot pots. There were also pasta and pizza, and even late-night snacks included in the Plan—everything was excellent in both taste and portion size. Breakfast was also buffet-style with build-your-own rice bowls, grilled fish using the tabletop burner, and freshly baked mini apple pies brought around to each table (they’re seriously piping hot, so be careful when eating). Our whole family was very satisfied. At dinner one night while we were taking a selfie with an outstretched arm, a staff member kindly offered to take our photo—an extra touch that made us even happier. The location was great too: easy access to Momiji-dani Suspension Bridge and the Nasu Highlands area, and Nikko is just over an hour away by expressway. Since it’s in the mountains we were worried about insects, but they didn’t bother us at all—we didn’t even encounter any during an evening walk (to the nearest suspension bridge), at the open-air bath on the 4th floor, or in our Room. The only insect we really noticed was dragonflies flying around the courtyard; little kids seemed to enjoy having them land on their fingers. Personally, I especially liked the courtyard bonfire! Thank you very much—we’d love to come again if we have another chance. (*Menus and types of insects may vary depending on season and timing.)

At the entrance of the inn, you can enjoy drinkable hot spring water. The warm water, which has been flowing since ancient Roman times, was revered as “sacred water with healing powers.” Its energy and mineral-rich nutrients, nurtured by nature, are truly one of a kind. It feels like it supports not only your well-being but also your good fortune.

I stayed here on a solo trip as a treat for myself. From the moment I arrived, I was comforted by the staff’s warm and attentive hospitality. The meals were packed with fresh vegetables, with generous portions—I was completely satisfied. On top of that, the all-you-can-drink option, pre-dinner snacks, and dessert service made it a truly pampering stay. I was so full after dinner that I unfortunately couldn’t eat dessert, but next time I’d like to plan my appetite better so I can enjoy it. Even when we drove past the Hotel on our way out, the staff waved to me with big smiles, and it left me feeling warmly happy—almost to tears. Next time I’ll come with my family. Thank you for such a wonderful time.

Since we started traveling as a family, we often visit Kinugawa and Nasu, and we always stay at Hotel New Shiobara. This time was also Hotel New Shiobara. Since becoming premium, it has become even more comfortable. Above all, our children really love this hotel. The buffet meals, the baths, and the overall atmosphere inside the Hotel are all excellent. The newly opened lounge is also great. We plan to stay here again whenever we visit Nasu. Thank you as always.

I stayed here on a motorcycle touring trip. Since the parking is underground, my bike wasn’t exposed to night dew, which made the next morning easy. The room was also very clean and well maintained. The foreign staff were well trained, understood Japanese, and were kind. There was a wide variety of dishes, and I ended up eating too much. I was able to relax and refresh in the hot springs, so I’d like to stay here again.

I stayed here on a recommendation from an acquaintance. The room was spacious, the bed was wonderfully plush, and the in-room hot spring bath was especially amazing. The amenities were also well stocked. Dinner—traditional Japanese cuisine—was very delicious, and we enjoyed it with drinks. It was our first all-inclusive stay, and the kids were thrilled with the Häagen-Dazs. If I had to mention something: My husband was disappointed that there weren’t many options for in-room drinks and snacks. For me, it was the toothbrush—the bristles didn’t feel like they cleaned well. Next time I’ll bring my own from home.

I always stay at Itoen Hotel when I travel. The Room was spacious, a blend of Japanese and Western style, and very clean. Since the Hotel isn’t very large, it was easy to get around with short walks to the dining area and the large public bath. The all-you-can-drink buffet at this price was very satisfying—there were two types of sake and three types of shochu, which was perfect for alcohol lovers. The large public bath was spacious and relaxing. As always, it was an Accommodation with excellent value that never disappoints. Thank you very much.

Absolutely amazing. In addition to dinner and breakfast, you can also enjoy alcohol (beer and more) as well as steamed meat buns and traditional sweets at check-in and during late-night snacks. Dinner features grilled eel, sushi, crab, shabu-shabu, and more, and breakfast also offers a wide variety—everything was extremely satisfying. The Hotel has karaoke, table tennis, darts, foosball-style soccer games, and more, so we had a great time. The only minor issue was that the Room air conditioning felt a bit outdated; otherwise the value is almost too good to share. We were very satisfied overall, including the Onsen.

It would have been great if a phone charger had been provided in the Room. The breakfast menu was somewhat disappointing.