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We stayed as a family of four. The annex was spacious, clean, and comfortable. All the staff were kind, which made our stay very pleasant. The meals were just the right taste and portion size, so we didn’t end up feeling uncomfortably full, which we really appreciated. We would love to stay again if we have the chance.

This was my second stay at this Hotel, and everything was as perfect as ever. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are absolutely delicious, and I highly recommend this Hotel. Having lived abroad for many years and having had many opportunities to stay at top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

I fell ill and had to ask my brother’s family to go in my place. My nephew loves rice, and I have never seen him eat bread. However, dinner was bread-based, so they assumed he wouldn’t eat much. Instead, they said everything—the dishes and the bread—was delicious, and the three of them finished a meal meant for four. They also told me breakfast was truly wonderful. My brother and his wife, who are constantly worried about their son, said they had a very comfortable Hotel stay thanks to the excellent care from all the staff. Thank you very much for your kindness. Thank you as well for the get-well gift for me. June is both my birthday month and your Hotel’s celebration month, so I was disappointed that I couldn’t visit myself. I hope to visit again soon.

We stayed as a mother-and-daughter trip to celebrate my daughter’s birthday. We have stayed at many Accommodations, but our time at Fufu Nikko was truly unforgettable and the best experience we could have hoped for. The Room was extremely comfortable, and the in-room Onsen was wonderfully relaxing—we enjoyed it many times during our stay. The dining was also outstanding. Each dish was beautiful to look at, thoughtfully presented on lovely tableware, and you could really feel the care and attention behind every detail. Everything tasted delicious. The final dish—rice with conger eel and lotus root—was especially wonderful, but we were so full that we couldn’t finish it. That is my only regret. Even now, my daughter and I still say, “We wish we had eaten it all.” The whole cake we requested in advance for my daughter’s birthday was also set up beautifully when we returned to our Room after dinner. They even added flowers along with the cake, and my daughter was deeply touched by their thoughtfulness. Thanks to you, it became a truly memorable birthday. Above all, what stayed with us most was the hospitality of the staff. From the warm welcome on arrival to the heartfelt send-off at departure, everything felt comfortable. Wherever we met someone, they greeted us kindly, and each small gesture of consideration felt genuinely warm. The explanations of each course were clear and attentive, and the casual conversations in between were enjoyable as well. The service never felt formal or stiff—just perfectly attentive with a comfortable sense of distance—and both my daughter and I were completely charmed. Of course the Facility and cuisine were exceptional, but this stay reminded me that what ultimately makes you think “I want to come back” is always the people. Even after returning home, my daughter and I haven’t stopped talking about Fufu Nikko. We’ve become big fans of “Fufu,” and are already planning which Fufu property to visit next—with hopes of visiting them all someday. I sincerely thank all of your staff for making this important birthday trip with my daughter such a wonderful memory. We will definitely return again. Thank you very much.

I requested caregiving equipment, and it was installed perfectly, which was a great help. The staff were polite, provided clear explanations, and were very attentive. The Hotel is luxurious, and the guest rooms are beautiful and spotless. There is a wide variety of meals; they look gorgeous and taste great. In any case, it was a wonderful Hotel. I would like to visit again.

We were very satisfied with the wide variety of sweets in the lounge, and the meals were also very delicious. All three of us agreed we would like to come again. The bath was relaxing as well. We will definitely return—thank you very much.

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

We stayed as a two-generation family of four. Since my mother has difficulty walking and a barrier-free Room happened to be available, we chose this Room. It was very convenient, on the same floor as the lobby lounge. The Room was furnished as shown in the photos, but some pieces felt a bit in the way for moving around. The toilet door was heavy, and for an in-room toilet it felt oddly like a hospital-style door. There was also a large mirror directly in front of it; the placement wasn’t great because it was on the wall by the toilet and could be seen from the sofa while resting, which I didn’t like. The Room itself is very spacious, which is great. You can step out onto the balcony through the bay window and enjoy fresh forest air, which felt wonderful. The view wasn’t great since we were on the 3rd floor, but in return, the view from the 6th-floor bath area was unbelievably beautiful—something I’d never seen before—and I highly recommend using the baths. The food offered many dishes, and because the lobby area is spacious, getting around during meals was smooth—it really felt like being at a resort. Drink servers were set up so you could get beverages in various areas, and overall service was excellent. We could feel thoughtful service at every moment and truly enjoyed all-inclusive stay. For activities, there seem to be table tennis, karaoke, tennis, etc. Overall, it felt like most guests were Japanese.

After staying at Mikazuki Hotel in Chiba (Katsuura and Kamogawa) last year and the year before, we visited Nikko Kinugawa Hotel Mikazuki for the first time this year. With the all-inclusive plan, we could enjoy a welcome lunch right after arrival and use the pool as well, and the kids seemed to have a great time. Both Japanese and international staff provided excellent service, with thoughtful attention throughout, which really impressed us. I was excited about the all-you-can-drink alcohol from the welcome lunch onward, and my wife and grandparents also loved how clean the Hotel was and how good the service was—so we would definitely like to stay again! Thank you very much for taking care of us for two days.

We chose the BBH Group for the first time based on our junior-high and high-school children’s wishes: they wanted a buffet-style meal and, if possible, karaoke or table tennis. The Reviews here were very helpful. We arrived around 2:30 p.m., and we were able to check in; Happy Hour had already started as well, which we appreciated. There was no explanation about karaoke, so we had to ask ourselves, but we were able to make a Reservation. Badminton and table tennis could be enjoyed without a Reservation. We brought our own badminton rackets. The staff were friendly, and we enjoyed BBH’s signature Happy Hour oden and drinks, the buffet meals, and the late-night soba served from 9:00 p.m. We also enjoyed items like minced tuna and salmon at breakfast, though I felt they could have been offered at dinner as well. Since everyone seems to have dinner at the same time, waiting for the only elevator took a while, so we used the stairs. Even if it’s not used often, there was far too much dust buildup. In the game corner as well, there were visible streaks of dust on top of surfaces. With 30% PayPay points applied, our out-of-pocket cost came to just under ¥10,000 per person, which felt reasonable.

The Onsen area was very spacious, and I was able to relax comfortably. The Room was also large, clean, and comfortable. The buffet selection was plentiful and excellent. I would love to stay again!

This was my first stay, and I was truly surprised by how spacious the Room was. I was able to relax at a leisurely pace. The lounge was also spacious, with a wide selection of drinks. Both dinner and breakfast offered a great variety and were delicious. I would like to stay again.

Within walking distance of Toshogu Shrine, the location is excellent. The free shuttle bus was also convenient. Since the Facility is old, I would rate the guest rooms and Facility 3 stars; the bath 4 stars because we could also use Senhime. The meals were plentiful and tasty, and the staff were kind. Considering the cost as well, overall satisfaction is 5 stars.

We stayed here for a family trip. The parking space was spacious, the Room was new, and there was no unpleasant detergent smell typical of Business Hotels, making our stay comfortable. The sink could have been a bit larger to accommodate toiletries for two people, but it was within an acceptable range. We didn't use the coffee area on the first floor, but it seemed convenient when bringing in breakfast. This Hotel is recommended for trips exploring places like Nikko by rental car.