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This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

We stayed in a top-floor room. This hotel truly takes care of everything. Even though it was raining, we enjoyed the open-air bath with a sky-high view, the large public bath, and the in-room hot spring. The variety at the dinner buffet was unlike anything I’ve ever seen. The made-to-order Mont Blanc prepared in the morning was delicious too. The staff were very courteous. The amenities were also exceptionally well stocked, and I debated buying the hot-spring-made cosmetics at the gift shop but decided against it—however, they were so good that I ended up ordering them online. It’s a hotel where one night just isn’t enough. I’d love to book again for my birthday next year! We’ll be back.

The staff’s wonderful smiles, their kind and attentive service to my mother who travels with me, delicious cuisine that delights all five senses, and an Onsen you can enjoy as much as you like whenever you like—everything about this Accommodation is consistently excellent, so we keep coming back. The Rooms are clean and comfortable with a strong sense of privacy, and each Room has a completely different atmosphere, which makes it fun to try them all. We would love to visit again in a different season.

We stayed for 2 nights and 3 days with three relatives. In a word, it was a wonderful Accommodation. The restaurant meals were especially excellent—seasonal, creative dishes that we could enjoy both visually and in taste. The chef’s ideas are outstanding. All of the service staff were warm and welcoming, making our dining time even more enjoyable. I felt that whether the meals at an Accommodation are good or not almost determines whether the trip was great. Of course, both the Room and the bath were also very good. If I had to mention one small point, the amenities were from a brand with a very distinctive fragrance. Preferences may vary, but personally I felt there might be other options that would suit this Accommodation as well. I would love to visit again. Thank you very much.

Although it was the rainy season and we were concerned about the weather, we had good weather and enjoyed a comfortable one-night stay thanks to the excellent hospitality throughout the property. The meals were also delicious, with well-crafted creative dishes. We felt this is a Ryokan we would like to visit again in a different season.

We stayed as a group. The banquet hall and meals were delicious, and the Onsen was relaxing—overall a comfortable Accommodation. Surrounded by greenery in a quiet setting, we would like to stay here again when visiting Nikko.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.