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This was my second stay at this Hotel, and everything was as perfect as ever. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are absolutely delicious, and I highly recommend this Hotel. Having lived abroad for many years and having had many opportunities to stay at top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

We stayed for one night and two days. We could see the Kinugawa River from our Room, and everything was spotless—an extremely comfortable Room. The meals were a classic Plan centered around pork shabu-shabu, but the spread was very luxurious. It was delicious! The Onsen was also wonderful. Since it was raining, we couldn’t use the open-air bath at night, but by the next morning the rain had stopped and we were able to enjoy it. The water left our skin silky smooth—it was truly excellent. This has become an Accommodation we’d love to visit again. Thank you very much.

I requested caregiving equipment, and it was installed perfectly, which was a great help. The staff were polite, provided clear explanations, and were very attentive. The Hotel is luxurious, and the guest rooms are beautiful and spotless. There is a wide variety of meals; they look gorgeous and taste great. In any case, it was a wonderful Hotel. I would like to visit again.

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

This time, eight of us from three generations of our family stayed here (given my parents’ age, it may be their last trip). The Room wasn’t particularly new, but it was thoroughly cleaned and felt very comfortable. Also, perhaps from travel fatigue, my grandfather started having stomach trouble, so we suddenly asked for rice porridge for breakfast. They kindly agreed and prepared it for us. Thanks to that, he finished the porridge completely, and the rest of our trip went smoothly. We are truly grateful for the staff’s warm and thoughtful care.

The entire property—including the Rooms and Onsen—was clean and stylish. The food was delicious, and it was a place where we could truly relax. The lobby also has a great view, making it perfect for unwinding. The Onsen in particular was clean and refreshing, with a view of the Kinugawa River flowing in front of it. They also prepared a kids’ meal that children will enjoy. Adults will be satisfied as well—the portions are generous, the flavors are excellent, and you’ll leave feeling full. We would definitely like to stay again.

We stayed one night in a top-floor Room with an open-air bath. The open-air bath had a great view and was wonderful. For dinner, we enjoyed Japanese cuisine in a semi-private dining area. It was quiet, we could eat as a family, and everything was delicious. When we stay in Tochigi again, we would like to stay here again. This is a highly recommended Hotel.

I made a Reservation because I was drawn to the title of this Accommodation, and it was absolutely the right choice! This is a simple, historic Accommodation, yet it feels spotless throughout. From the moment we arrived, we were welcomed with warm smiles from the staff, and we were very satisfied with the quality of the Onsen water. The “Taste of Local Bounty” dining menu was especially memorable—above all, being able to bite into a whole river fish from head to tail was an experience you won’t find elsewhere.

Although it was the rainy season and we were concerned about the weather, we had good weather and enjoyed a comfortable one-night stay thanks to the excellent hospitality throughout the property. The meals were also delicious, with well-crafted creative dishes. We felt this is a Ryokan we would like to visit again in a different season.

We stayed at Kinugawa Onsen “Kizuna” from July 31 to August 2, 2026 (2 nights/3 days). We checked in with two adults, one child, and two Chihuahuas. I thought I had made a Reservation for a Room without an open-air bath, but due to what seemed to be a communication issue, we were instead shown to a Room with an open-air bath (a lucky surprise). Having an open-air bath in the Room meant we could enjoy the Onsen anytime, day or night, and our whole family had a truly happy time. For every meal (breakfast and dinner), we were able to dine in a private room (rather than the usual shared dining area). The menu changed each time, so we looked forward to every meal and headed there excitedly. Each dish was refined and absolutely delicious. With drinks as well, we felt completely satisfied after every meal. By chance, the Nikko Fireworks Festival was held on Saturday, August 8, and we were able to enjoy spectacular fireworks from our Room as well (another lucky moment). Above all else, what made our stay so comfortable was the attentive service from the manager and staff members—and their genuine hospitality in accommodating guests’ requests. That level of professionalism seemed to fill the entire Ryokan, allowing guests to relax completely and enjoy an exceptional experience. For three days, we fully enjoyed an extraordinary getaway both physically and mentally. It may sound childish, but it was such a wonderful Ryokan that I didn’t want to leave—I wanted to stay forever. Everyone in our family kept saying “Let’s come again,” so we will definitely return. My heartfelt thanks go out to everyone who took care of us at “Kizuna.” Thank you very much for everything.

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

Thank you very much to everyone who assisted us! We were able to enjoy a relaxing three-day stay!

I traveled with my partner. The Hotel felt a bit old, but all the staff we passed greeted us warmly and cheerfully, which was very pleasant. They promptly assisted with the reservation call for river rafting and handled it efficiently. The meals in the morning and evening had a wide variety of dishes, were visually colorful, and used local ingredients, which I appreciated. The chicken in the hot pot was delicious, as was the rice. I would love to visit again if I have the chance. Next time, I’d like to try river rafting too!

Just a short walk from the station with excellent access, and both breakfast and dinner were delicious. We were able to relax and enjoy our meals in a private Room. For dinner, each of us was served freshly cooked white rice from a small individual kamado pot, which made us very happy! At breakfast as well, the fish and yudofu were each heated at the table, so we could enjoy a warm meal. The large public bath was not overly crowded and felt spacious, allowing us to relax and enjoy the hot water. The Room was also spacious, making for a very comfortable stay. The only thing that bothered me was a slightly musty smell in the elevator, but the Facility was new and clean overall. It’s also close to central Tokyo, and I would love to stay again.

The Onsen area was very spacious, and I was able to relax comfortably. The Room was also large, clean, and comfortable. The buffet selection was plentiful and excellent. I would love to stay again!

The building itself felt a bit old, but it was well maintained, and the Room was clean. In addition to the bedroom, there was another Room, and the in-room bath included an Onsen bath and a separate shower room, which made it very satisfying. The meals were buffet-style, but the quality was quite high. If you went at the wrong time, there were people waiting in line. The Onsen was also excellent. It’s a Hotel I’d like to visit again.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

The location and the Onsen seem to have been well designed by the company that operated it when it was built, and they are quite nice. However, it was disappointing that the Facility and courtyard were not well maintained despite their potential. The food and the staff’s service were excellent, and it is a good option in terms of reasonable pricing. I felt that many Accommodations purchased after COVID-related bankruptcies are like this, and may not last long.

Both dinner and breakfast offered a wide variety of dishes, and everything was delicious—we were very satisfied. The bath could also be used privately if the timing worked out, allowing us to relax in comfort. In addition, the owner and hostess were wonderful people, and their warm hospitality truly put us at ease.