บริเวณรอบๆ ทะเลสาบโทโกะยะ × ที่พักพร้อมเลานจ์ต้อนรับสำหรับพักผ่อนการบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

I requested caregiving equipment, and it was installed perfectly, which was a great help. The staff were polite, provided clear explanations, and were very attentive. The Hotel is luxurious, and the guest rooms are beautiful and spotless. There is a wide variety of meals; they look gorgeous and taste great. In any case, it was a wonderful Hotel. I would like to visit again.

We were very satisfied with the wide variety of sweets in the lounge, and the meals were also very delicious. All three of us agreed we would like to come again. The bath was relaxing as well. We will definitely return—thank you very much.

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

We stayed at Sanraku to celebrate my husband’s and my 70th birthday anniversary as a couple. First, we were comforted by the attendants’ lovely smiles. At mealtime, we were deeply moved to find a wonderful hand-drawn plate by the manager displayed on our table. We also heard that the menu card was hand-drawn by the manager as well. They even prepared a purple celebratory vest for our 70th birthday celebration and took commemorative photos for us. In the bath area, we were surprised by the wide variety of shampoo, conditioner, and body wash available. In the changing room, there was also an assortment of high-end skincare products, which my daughter was able to use. It was a truly attentive Hotel in every way. My daughter and I are already talking about staying at Sanraku again. Thank you very much.

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

Although it was the rainy season and we were concerned about the weather, we had good weather and enjoyed a comfortable one-night stay thanks to the excellent hospitality throughout the property. The meals were also delicious, with well-crafted creative dishes. We felt this is a Ryokan we would like to visit again in a different season.

I traveled with my partner. The Hotel felt a bit old, but all the staff we passed greeted us warmly and cheerfully, which was very pleasant. They promptly assisted with the reservation call for river rafting and handled it efficiently. The meals in the morning and evening had a wide variety of dishes, were visually colorful, and used local ingredients, which I appreciated. The chicken in the hot pot was delicious, as was the rice. I would love to visit again if I have the chance. Next time, I’d like to try river rafting too!

Stayed here again. The front desk and staff were from overseas, but they were always smiling and provided pleasant, welcoming service. Some parts of the property feel a bit dated, but there was a happy hour, a variety of dishes beyond hot pot, and drinks as well, so we had an enjoyable time. The open-air bath in the large public bath is on the small side, but it’s comfortable and you can relax at your own pace. It isn’t barrier-free, so it may be challenging for some guests, but I personally really like this hotel and would love to stay again if I have the chance to visit Nikko.

We stayed in a suite Room, and it was exceptionally spacious and spotless!! The buffet meals were outstanding, and my wife and I were both very satisfied!! We’d love to come again!!

During our two-night, three-day stay, we were able to relax and unwind in this quiet Accommodation. The meals were also very delicious. The Tochigi Wagyu beef in particular was tender and outstanding. All the staff provided pleasant, welcoming service, which made our stay very comfortable. The large public bath was spacious, and perhaps because there aren’t many guest rooms, it never felt crowded—almost like having it to ourselves—so we could soak at ease. I was happy that the hair dryer was a ReFa. The welcome apple juice and manju were delicious. I noticed the apple juice was sold at the shop—I regret not buying some to take home. I’d love to stay again when visiting Kinugawa or Nikko.