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This was a truly wonderful Accommodation—one I’d absolutely love to return to! Both the exterior and interior were beautifully maintained, with tasteful decor and a very comfortable atmosphere. With pet-friendly Accommodations, you can sometimes notice odors in the Room, but that wasn’t the case here at all. The cleaning was impeccable, and everything felt extremely fresh and spotless—you wouldn’t even guess pets are welcome. Because of that, it also made me feel we should be extra mindful of good manners (such as using dog diapers) so everyone can enjoy their stay comfortably. The meals were delicious as well—gently seasoned so you can really taste the quality of the ingredients, and you could tell each dish was prepared with great care. The signature French toast in particular was outstanding! It’s something I highly recommend trying. Above all, the owner’s warm personality made our stay even more special—we were genuinely happy to be welcomed so kindly. Both the indoor bath and outdoor bath were great, and we were able to relax deeply. We had such a pleasant time with our dog; the food was excellent; and the owner was wonderful. It was an incredibly comfortable Accommodation. Thank you very much. We’d love to stay again!

I first stayed here last November and gave it a perfect score, and this time as well—it’s another perfect score. Above all, the Onsen (milky white sulfur spring) is outstanding. You’ll want to soak again and again. The men’s bath is compact with three washing stations, so it may feel a bit crowded when the Hotel is fully booked, but even so, it has a charm that makes you want to come back. Dinner and breakfast were also excellent—no complaints at all. There is a menu provided, but considering the price, it’s reasonable that the meal is set out on the table from the start. Try to be seated early if possible. The front desk staff and serving staff are very dog-friendly and wonderful. This time I used a Japanese-style Room, and they had prepared simple square mats so dogs wouldn’t slip on the wooden floor area; their thoughtful consideration—making them available as needed—was truly impressive. If I had one request for improvement: the wooden gate at the entrance to the outdoor dog run was partially rotted and starting to break, so I’d be happy if it could be repaired. Even with that, this is a Hotel worthy of a perfect score. I’ll be planning another stay, and I look forward to visiting again then.

Everything was wonderful, and I was especially impressed by how spacious the private bath was. Of course, the bath in the Room was also very relaxing, the meals were delicious, and the staff were kind and attentive—I loved everything. If I could make just one indulgent request, I would appreciate it if you could offer more savory snacks in the lounge (I wouldn’t mind paying for them), rather than only sweet items.

It was a wonderful, very comfortable Accommodation. The Room layout and atmosphere were excellent, and simply gazing at the forest view from the window was soothing—I lost track of time. The in-room Onsen was easy to use, and the water temperature was perfect whenever I bathed. The staff who assisted us were also wonderful. The meals were delicious, and the portions were just right. I would love to stay again in a different season.

We stayed here on a family trip with my parents. The Room was spacious and airy, and the greenery visible from the window was truly beautiful—so we were able to relax from the moment we arrived. This time we stayed in two Rooms, “Sono Ichi” and “Sono Yon,” and both had large baths and were wonderful spaces where we could unwind completely. The staff’s thoughtfulness also left a strong impression. They responded attentively whenever needed, while maintaining a comfortable sense of distance that never felt intrusive. They warmly celebrated my mother’s birthday, which made my parents very happy. They even sent a forgotten item to our home, and we remained grateful until the very end of our stay. The meals were unforgettable as well. The cutlet was light yet full of rich lean-meat flavor, and absolutely delicious. And the ayu sweetfish was so good that everyone in our family agreed it was the best ayu we had ever had. From the Room and bath to the food and hospitality, everything was flawless. Thank you for making our precious family trip even more special.

We stayed for one night with my daughter’s family, our grandchildren, and our Chihuahua. The Room was clean and spacious, and the kids and our Chihuahua were running around happily!! We were very satisfied to enjoy a BBQ on the covered terrace without worrying about the weather. Breakfast arrived warm in the delivery box, so we could eat right away—and it was delicious! The bathroom was also spacious, and we all enjoyed it together. Unfortunately, it rained so we couldn’t use the dog run, but we’d love to come back and try again! We’ll definitely stay again as a family.

It was my first time staying at an all-inclusive Hotel, and I was truly impressed by how outstanding and delicious the food was. The staff were also very helpful and responded quickly to any questions, which I really appreciated. I would like to visit again during the autumn foliage season.

It was a wonderful Accommodation. The staff’s service was very pleasant and made us feel truly comfortable. Their efforts for guests and thoughtful hospitality felt warmly sincere. It is a wonderful Accommodation where you can truly relax. We would love to visit again if we have the chance. It was our first time staying in Nasu, and it became a lovely memory for us. In particular, the male attendant’s lighthearted talk at dinner made everyone smile and created a relaxed atmosphere. Thank you very much. We also visited for an anniversary, and we were very happy to receive such a lovely gift. In fact, we just celebrated our 25th wedding anniversary. Thank you again for all your kindness and care. We will cherish it and use it with gratitude.

I stayed with my mother in her 80s. A Resort Hotel in the forest—we were able to relax quietly and take our time. The lobby, arranged with stone and wood, had a dignified, substantial atmosphere. The Room had plenty of indirect lighting, which felt very calming. However, if you want to read, it would be better to have a reading light. It was also nice to have a bath in the Room. The sulfur hot spring left my skin feeling smooth. At bedtime, the sound of running water was slightly noticeable. Both dinner and breakfast were beautifully presented, and everything was delicious. It was also great that drinks were complimentary in the lounge. There is a large window in front of the counter, so you can feel close to the trees and nature outside. The staff were kind and very pleasant as well. I’d like to stay again.

Our children love this place, and we visit almost every year; this year again we were able to relax and enjoy our stay. There was a small mix-up with part of the dinner, but it was resolved promptly, and both the staff’s response and follow-up were excellent, so we were very satisfied. We would love to visit again.

The staff’s warm hospitality made us feel truly cared for, and we were able to forget about everyday life and relax in the Onsen. We also enjoyed the course dinner. We’d love to visit again.

Wearing a hat in the misty drizzle, I will never forget being able to fully enjoy the beautiful mountain stream and its free-flowing Onsen straight from the source. The abundant volume of hot water, like a geyser, was truly the height of luxury and made for an exceptional holiday. However, it was disappointing that some young people got heavily drunk in the river bath late at night and were shouting loudly, but when I reported it you responded immediately, which I appreciated. I was deeply impressed by your dedication to maintaining order at this traditional Ryokan even at the expense of sleep. I understand there are limits to judging guests in advance, but I feel it would be better to provide thorough reminders beforehand. Sorry for my blunt suggestion. I know it must be difficult with so many different kinds of guests. Still, I thought that filtering out preventable trouble as much as possible would also make things easier for your staff. After all, I want to enjoy this beautiful stream-side hot spring source in peace—and that tranquility is what makes the wonderful cuisine and Room truly shine.

We couldn’t hear pets from other rooms, and our dog seemed to relax and enjoy the stay. Having a private open-air bath made it easy to use at any time, which was wonderful. The meals were delicious, but since there were many hot pot dishes on a warm day, we felt that a few more chilled options might have been nice—overall, we were very satisfied.

Our first trip to Nasu-Shiobara. We had been looking forward to our stay very much. There were four of us: my 90-year-old mother, my husband and I in our 60s, and our daughter in her 30s. Everyone agreed that the Room, baths, and meals were all extremely satisfying. Our Room had a private open-air bath with free-flowing natural hot spring water, so my mother could soak many times with peace of mind. The spring quality was excellent as well—the hot water flowed continuously and left our skin feeling wonderfully smooth. The meals featured plenty of seasonal ingredients, were beautifully presented, and had gentle flavors—absolutely satisfying. It was such a wonderful Accommodation that our whole family agreed we definitely want to return during the autumn foliage season.

It was spacious and comfortable. The artificial Onsen felt like a proper Onsen. It might be a good option for a Multiple Night Stay. This time, I came to Nasu to dine at a certain restaurant, and even though it was No Meals Included, I was surprised at how affordable it was. I’d like to try other Room types as well.

The bath was excellent. The staff were very courteous, and I would like to stay again. If I had to mention one drawback, there are many stairs, so I would appreciate a ramp.

We visited on a summer vacation weekend with our 6-month-old large dog (Golden Retriever, male) and our family of four. Nasu Highlands has many dog-friendly Accommodations, and we’re really glad we chose to stay here! The Dog Comfort Cottage was spacious, and any odors were hardly noticeable. Our dog was thrilled with the sofa and the terrace. The path to the bath is a steep slope, but it was convenient that we could enter the Onsen building directly. Thanks to that steep slope, the view from the terrace was exceptional. The dinner and breakfast buffet in particular were delicious, and everyone—from the person serving us to the Hotel staff—was wonderful. Our family was truly impressed. (Thank you so much, Ms. F-sawa!) Since it was peak season, check-in took quite a while, but thanks to our Diamond member benefit of late check-out, check-out went smoothly. Next time we’d like to come at a different time. Even though it was our first trip with our dog, we felt at ease and had a comfortable stay. We’d love to stay again.

As a mid-sized to small Hotel with relatively few guest rooms, it never gets unpleasantly crowded, so I can stay comfortably and I really like it. However, there are many families with children, and some people leave their kids unattended during meals, which was a bit troublesome. It doesn’t bother me elsewhere, but I do think a certain level of manners is necessary during meals. Even so, the Hotel is quiet and relaxing overall, and there are plenty of well-made dinosaur displays, so I like it a lot. I hope this Hotel continues for a long time—I’m rooting for you. By the way, this time the pool water seemed warmer than before—whether due to the setting or the season—and it wasn’t cold at all, so we could enjoy swimming comfortably without having to dash into the sauna.

Clean and spacious room with an Onsen-like bath that left my skin feeling smooth and refreshed. The staff's hospitality was excellent, and the breakfast was delicious, making it a memorable stay. I will definitely return when traveling to the Nasu area. Thank you for your hospitality!

I stayed here the night before a golf outing the next day. It was my first time, so I was a bit anxious, but the front desk staff were very kind and courteous, which was a great help. Both the Room and bathroom were thoroughly cleaned and felt very fresh, and there was also a sauna bath, so I could relax and enjoy my stay. If I have the opportunity, I would like to stay here again.