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Because it’s close to Zao, this was my first stay at this Accommodation. To put it mildly, it’s one of the best Accommodations I’ve ever stayed at. It’s fairly large, so the interiors and lobby are well appointed, but above all it’s quiet and comfortable. The large public bath with an open-air bath is excellent as well, and the teppanyaki cuisine was outstanding. There was nothing to complain about. The service struck just the right balance of attentiveness and distance, and everything was impeccably clean—I truly enjoyed my stay.

This Hotel exceeded my expectations—wonderful in every way and an amazing value. All the staff welcomed us with great smiles, and everyone we met at check-in, at the restaurant during dinner, and at breakfast provided excellent service, making our trip to Zao truly pleasant. I was also happy to see their thoughtful attention, such as calling the elevator in advance when we were heading that way. When we entered our Room, there were tea snacks plus chilled sweets in the refrigerator—at this price, I honestly wondered if it was really okay for us to stay here. The Room was also very spacious. The Onsen was of course fantastic, and we were able to use the Onsen at affiliated Hotels as well, which was a real treat for us Onsen lovers. We would love to visit again. Thank you very much.

I had a very comfortable 3-day, 2-night stay in a quiet setting. The meals were delicious, and the nightly mini concerts in the lobby were truly relaxing. As I was traveling solo, it wasn’t cheap, but the Facility and the quality of the cuisine more than justified it. If I had to mention one thing, the toilet paper in the Room was thin and a bit inconvenient to use. It was a wonderful and comfortable Hotel that will likely make me want to return again in summer.

This was my first stay here, and I was able to relax very comfortably. Not only were the meals and the Onsen wonderful, but the staff were also very courteous and attentive.

This was my first time visiting Zao Onsen. After considering several Onsen Accommodations, I chose a smaller Accommodation where I could truly relax. As I headed from Kaminoyama toward Zao, the temperature dropped, and after riding my motorcycle in the intense heat, the cool breeze felt wonderful. The Accommodation is an older building, but it was filled with many charming decorations that made me feel warm inside. The indoor Onsen was artificial, but it was pleasant and available 24 hours a day. Outside, in a separate building, there was a free-flowing hot spring bath fed directly from the source; it was strongly acidic and at a comfortable temperature, making it very enjoyable. Dinner dishes were all carefully prepared and included many local specialties from Yamagata Prefecture. It was great that each dish came with an explanation when served. The steamed dish in particular was outstanding. Breakfast also offered a wide variety of items, and I was very satisfied. All of the staff were kind and greeted us properly—I could really feel their hospitality. This is an Accommodation I would like to visit again.

It was my first time in a while soaking in a bath with a strong sulfur scent, and it truly felt like, “I’m at an Onsen!!!” I was very satisfied. The front desk staff and the dinner service staff were also young, efficient, and excellent.

I chose Zao Onsen this time because I wanted to soak in Wald Berg’s open-air bath again after a long time. When I arrived at the Hotel, I felt the hospitality and service were better than before. At the front desk, they seemed to remember that I had stayed here previously. When I was shown to my Room, I appreciated that the air conditioning had already been set to a comfortable temperature. And then, the Onsen—Zao Onsen really is wonderful. Among all the baths in Zao Onsen, Wald Berg’s forest open-air bath is spacious and truly outstanding. Dinner was more than satisfying as well, and I was happy that even a solo guest receives a beer. I ended up enjoying the open-air bath four times—it was excellent. The only disappointment was that the riverside open-air bath was closed due to bear activity, so I couldn’t use it. In the past, my mother-in-law, my wife, and I came together and enjoyed our stay; this year my mother-in-law passed away, so it was just the two of us. As it is Obon season, we enjoyed Zao Onsen while remembering her fondly.

I enjoyed soaking in Zao Onsen’s strongly acidic, milky-white water with a distinct sulfur scent—this is what an Onsen should be like. Since it’s an old building, there are countless flaws if you start pointing them out, so I stayed while telling myself that’s just how it is. The staff work hard, but not at a level that truly impresses. The meals featured many local specialties and were good, but the rice—the most important part—was too firm at dinner and far too soft at breakfast. This Accommodation is recommended for those who love Onsen.

Second visit There is a welcome drink. The Room is clean. Dinner is delicious. The imoni stew in particular was excellent. This time we had the pork shabu-shabu, but it was not very good. I recommend the Genghis Khan or Yamagata beef Plan. The open-air bath is on the hot side. If you go to the baths at Lucent Takamiya first, you can enjoy it even more. On departure, the staff saw us off as well. We visited Zao three years in a row. We won’t be able to go next year, but we would like to stay again.

All of the meals were delicious. The Room had a wonderful view of the mountains and nature, which was very refreshing. All of the staff were kind and welcoming. The Room was thoroughly cleaned and very comfortable. The Onsen was great, but the changing area was hot because the air conditioning wasn’t working well. To get to the large public bath you need to go down a few stairs, so it would be nice if an elevator could take you right to the entrance. The welcome-drink coffee in the lobby was very tasty, but I would be even happier if it were free. The honey apple vinegar in front of the restaurant was freely available and very delicious. The ropeway is right in front of the Hotel, and there is also a Lawson convenience store and souvenir shops nearby, which made it very convenient. The hot spring water was excellent and offered great value for money—overall, it was a truly wonderful Hotel. Thank you very much!

This time I took the Shinkansen to Sendai and used the free Shuttle Service bus from Sendai Station for a round trip. After arriving, I had a beer, and at dinner I ate and drank as well. I also got to use the pool, so I was very satisfied. Since I was traveling alone, my Room was a single and felt a bit small, but next time I'd like to go with friends and try staying in a larger Room. I'd like to visit again.

A Room with an open-air bath, great views, and a wonderful atmosphere. We also appreciated being able to enjoy free drinks such as beer. Both dinner and breakfast were satisfying in both quantity and quality. The relaxed dining atmosphere was excellent! The staff’s thoughtful hospitality was also very pleasant.

Both dinner and breakfast were absolutely delicious, and we were very satisfied!! The baths are divided into a large public bath and a natural hot spring bath; both were very relaxing, and the kids loved them. We’d love to visit again if we have the chance!

This was my second stay, and it was relaxing again. I have stayed at other accommodations in Zao Onsen several times, but this accommodation is highly recommended in every aspect—Onsen, meals, and price. During my previous stay, the elevator directly connected to the open-air bath was out of order, which was inconvenient. This time it had been repaired, making access from the room to the open-air bath smooth—I ended up using it five times. Both dinner and breakfast were served as set meals, and we were very satisfied with the quality and variety. We stayed as a family of three and felt refreshed in every way. We will definitely return. Thank you again for a wonderful stay.

You can enjoy a carefully prepared meal served in your Room at a relaxed pace. The Facility is old, but it is clean and felt like coming home to my parents’ house. From the window, the view of the mountains of Aone and the sound of birds made me feel refreshed. I would definitely like to visit again.

Very convenient for skiers. Lift discount vouchers are available in the off-season in March. Unfortunately, I didn’t know about them on the first day and couldn’t use one. Many Hotels around here are like this, but it’s great that you can still take a bath after check-out once you’re done skiing. The open-air bath has excellent water quality, but it was a bit disappointing that after check-out only the indoor bath is available. The meals were more than enough, and I didn’t have room for the all-you-can-eat imoni soup and dessert. I wanted to have the imoni soup the next morning even if it was just reheated, but it seems it’s only served at night. I thought it would be nice if the foreign staff smiled a bit more, but since I train Hotel employees as a Japanese-language teacher, I tend to be overly critical. They are probably doing their best.

From the moment we arrived at the parking lot, the staff kindly guided us, and throughout our stay—from check-in at the front desk to meal times—every staff member was cheerful and welcoming, making us feel great! We stayed with our dog, and they were very kind to him as well. The facility seemed old but was very well-maintained and spotless—no issues at all! The meals were exceptional, starting with Yamagata beef for dinner and various small dishes. The breakfast buffet was of high quality with just the right variety of options. The bathwater was hot, but the spring quality was excellent! We appreciated being able to bring our dog into the dining area. If we have another opportunity, we would love to stay here again!