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I stayed for two days, and I was truly impressed by the staff’s kind and attentive service. I have stayed at many Hotels across Japan, but I was once again struck by the meticulous hospitality at Hotel Okura Kyoto. Throughout my stay, their genuine desire to help guests feel as comfortable as possible came through naturally in many situations. During my stay, I dined at the French restaurant on the 17th floor and also used room service; both the food quality and service were impeccable. More than just its Facilities or location, I feel that the staff’s hospitality itself is one of this Hotel’s greatest attractions. It was a Hotel where I would definitely like to stay again.

This was my first stay, and I was very satisfied with this friendly Hotel. It is a wonderful Hotel where I would definitely like to stay again next time. I was happy with everything—service, the Room, the view, the atmosphere, and access—but above all, the breakfast was delicious across the board and left me completely full from the morning. They also helped arrange a surprise for my partner’s birthday, which truly moved us. We look forward to staying again next time.

The lobby was very comfortable and welcoming, making for an elegant stay. It was great that drinks on the first floor were available for takeout. The breakfast buffet was excellent. The room was spacious, and the bathroom was also large and spotless. I liked that the hotel is in a very historic area, but I didn’t personally enjoy how busy and cluttered the surroundings felt. I’d like to stay again when rates are lower. The staff were also very friendly and attentive.

Even though I’ve walked along Teramachi Street many times, I never noticed this Hotel. It’s also very close to Sanjo Keihan, and it was easy to get there even in the extreme heat because I could walk through the covered shopping arcade. There’s a 7-Eleven downstairs, so there was no trouble at all with shopping or meals. The Room is compact but very functional, and I love that the bath and toilet are separate. The bathroom has a washing area and even a chair—everything you could ask for. There’s also drink service, and many international guests stay here; it seems everyone really appreciates the coin laundry. It’s also convenient for accessing the Tozai Subway Line, which helped me a lot on this trip. Despite all these services, the price is very reasonable. This may become my regular place to stay. Breakfast included eel, so I got a great nutritional boost first thing in the morning. And amazingly, there was an automatic rice dispenser where you press a button and it serves exactly the amount you choose—so impressive. Thank you very much for your hospitality.

I stayed for an extended period for work, and the sunny, beautiful Room made my stay very comfortable. The breakfast was delicious, and the front desk staff were kind—I was very satisfied. The location also faces the charming Takase River area, and I would love to stay here again when I’m in town for work.

Pros: - It’s a reasonably priced Hotel, but as you’d expect from the Banyan Tree chain, the service felt comparable to a high-end Hotel. Even though I stayed only one night, the front desk staff remembered my name, and every staff member was quick and professional in their manner. After checkout, I asked if they could keep some food refrigerated with my luggage, and they kindly agreed. - A shower-only setup may be a matter of preference, but since it was midsummer it was perfectly comfortable. If anything, it made the Room feel more spacious. - The tatami raised seating area is also very relaxing. I would have preferred floor cushions (zabuton) rather than regular cushions, but that may be aimed at international guests. Cons: (All minor points—nothing decisive) - The nearest station is Sanjo Keihan, so I wouldn’t say access to all of Kyoto is ideal (though the exit is right there, so it’s a great location if you plan to explore nearby areas). - The in-room TV remote has buttons for Netflix and other services, but the TV isn’t connected to the internet so you can’t use them—disappointing. - This is common in Ryokan-style setups, but the ceramic washbasin has a rough texture; when washing your face it can feel slightly painful if your fingers brush against it. - I used the spa; since it seems to be set up in renovated standard guest Rooms and you step out into the guest Room corridor from reception first, it may feel a bit less “special” or immersive. The treatment itself was very good.

Located in an excellent spot at Kawaramachi Takoyakushi, it is an ideal base for sightseeing in Kyoto. The Room is spacious, and the layout with a vanity sink in the center is very convenient. With a sliding door separating the bedroom and utility area, we were able to sleep very quietly.

It was absolutely wonderful! I kept thinking it would be even more enjoyable if I could speak English, but I still had a great time on my own, sipping cocoa and relaxing!

The courteous service left the most lasting impression. In addition to the excellent location, the facility was well-maintained, clean, and comfortable. The amenity bar offered a wide variety of items, including cooling foot sheets and face packs, which were much appreciated. Complimentary coffee was available on the front desk floor. With traditional Japanese elements like tatami mats and shoji screens as part of the interior design, many guests were foreigners (mainly Westerners). During my stay, I heard more English than Japanese, which added a travel-like atmosphere even though I stayed for practical purposes. It was a hotel I would love to use again. Thank you very much!

Great location, easy to get around, and good value for money. The Room was quiet, and I’d like to stay again. The amenities were a bit lacking for women.