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It was a wonderful Hotel! We chose a Plan that included two sessions in the private family bath, and it was such a relaxing time together as a family—making great memories. All the staff were kind, and we enjoyed an elegant stay. Everything was spotless and incredibly comfortable

It was the first time in a while that we were able to truly enjoy outstanding French cuisine, and my spouse and I were genuinely moved. Each dish was delicate and delicious, and the service from all staff members was refined and wonderfully comfortable. We are truly grateful for

There was a shuttle service from the station, and the staff provided excellent service. The private open-air bath in the room was amazing, and I used it many times, haha. Above all, the food was incredibly delicious, and they even prepared a complimentary birthday plate for m

The post-bath ice candy service reminded me of Dormy Inn and was delightful. At Velbois restaurant, both taste and service were above standard—the doneness of the sea bream poêlé was excellent. It was nostalgic to see Mr. Sa (once called "the strongest contractor" at Hakone High

It was a very spacious room on the top floor, clean and wonderful. The living room has underfloor heating, so it's warm. It has a luxurious and clean feel with a large TV and a large projector. There is a telescope, and you can see Lake Ashi from the balcony. You can see Mt. Fu

The room had large windows with a breathtaking view. All the staff were very pleasant, and I especially appreciated the thoughtful, non-manualized services during check-in and dinner, which truly reflected their hospitality. The Diamond Member benefits were excellent, particu

They said they thoroughly enjoyed the stunning postcard-like view of Lake Ashi and Mount Fuji from their Lake View Room. They also appreciated the pleasant walks around the Hotel and shared many delightful stories about their experience. Next time, I would love to visit with my f

The staff at the front desk, restaurant, and Shuttle Service drivers were all very accommodating, making my stay pleasant. For dinner, starting at 5 PM came with a complimentary drink, so I enjoyed sake and a highball, and the meal was very delicious. The view of Mt. Fuji from

With a spacious walk-in closet, washroom, and bathroom, it feels simple, clean, and relaxing. Of course, the Onsen is also wonderful. - The French course dinner and wine selection in the dining room were absolutely delicious and satisfying. This Hotel is always my choice when

Each dish prepared by the head chef is like a work of art—absolutely delicious—so both my heart and stomach were completely satisfied. Also, just like at Fufu, I love Hakone Suishoen’s onion dressing—it’s so good that I bought some to take home. I also had the chance to speak wit

- Both dinner and breakfast were delicious. The ingredients and seasoning were well prepared, and the timing of service was perfect. - I stayed in a Western-style Room, and it was spacious enough. - Thank you for preparing champagne for my birthday. - Some information onlin

This was my first trip to Hakone, and we stayed here as a birthday gift for my boyfriend. Both the exterior and interior were stylish and absolutely wonderful. The staff were excellent, and we chose the breakfast-included Plan; we were also grateful for the surprise dessert plate

The staff's smiles and exceptional service reflected the heartwarming hospitality of the Hotel. From welcome drinks, Onsen manju, lobby concerts, kimono-clad staff, foot baths, to ice cream vending machines—every thoughtful touch created an extraordinary experience. Surrounded by

From the phone support and warm welcome, to the spacious flat parking lot, welcome drink, Room size, cleanliness and layout, the tasteful Gabbeh rugs, BVLGARI amenities, Onsen, breakfast, and even the farewell—everything about this Accommodation was wonderful. They also provided

The open view of Lake Ashi from the entrance hall, welcome drinks, quick response from the front desk staff, and selecting colorful yukata on our way to the room—all were perfect. Dinner reservations via QR code were smooth. The room and bed were exceptionally comfortable.

The view was excellent, and we were able to relax while enjoying the scenery from the room and the open-air bath. The meal after a refreshing bath was also fantastic. Each dish had unique touches, and the staff provided tips on how to enjoy them best, making everything truly de

Onsen: The water quality is excellent. There is only one open-air bath for the natural Onsen, but if more baths were added, it would be an even more perfect Accommodation. Dining: The Japanese cuisine here is high quality and very delicious, even compared with other Ryokan and Ho

It’s rare for me to give all 5 stars, but this accommodation deserves it without a doubt! I’ve found a place that makes me want to visit again after a long time! Simply put, it was amazing. The staff's attentiveness, the quality of the meals and drinks were truly exceptional!

I had a very pleasant stay in a clean, spacious Room. The in-room bath was also comfortable, and I was able to truly relax—spending time in the hammock after bathing and enjoying the beer in the refrigerator. The Room was well equipped with items to make my stay comfortable, incl