บริเวณรอบๆ พิพิธภัณฑ์สัตว์น้ำฮาโกเนะ × โรงแรม·เรียวกัง ที่มีการประเมินน้ำพุร้อนและอ่างอาบน้ำในระดับสูง - 2หน้า

This was my first trip to Hakone, and I stayed at this Hotel. The phone support and the front desk service were both very pleasant. For dinner, we chose the French cuisine; the portions were just right, and everything—from the dishes to the dessert—was delicious. For breakfast, we had a Japanese meal, and the dishes made with plenty of local ingredients made for a wonderful start to the day. On our way back, it was raining and I was traveling with my elderly mother, so I waited in the lobby until the last minute for our mountain bus—and ended up missing it. The staff noticed we were in trouble right away and suggested several alternative options, which allowed us to catch our flight home safely. Thanks to your outstanding hospitality in every respect, we had a truly enjoyable trip. The only disappointment this time was the weather, but I would love to come back and try again. I will also recommend this Hotel to my friends. Thank you very much.

The Room had a continuously flowing cloudy Onsen, and we truly appreciated the thoughtful Room Service and Shuttle Service. It was excellent value for a Saturday stay for one guest. The only disappointment was that amenities such as facial lotion were individually packaged and provided for just one use—I would have appreciated at least two uses. The meals were the right amount for me, but they may feel a bit light for younger guests or men. Next time, I’d like to enjoy a drink at the bar.

We stayed here during Golden Week. Dinner was a sukiyaki set and breakfast was French toast, and to be honest, we didn’t have high expectations. Just in case, we bought some good sukiyaki beef at a nearby butcher, but the ingredients provided for both dinner and breakfast were excellent. However, we couldn’t find any clear information about what type of equipment was provided for making sukiyaki, so after searching for quite a while we contacted the staff. Even then, they didn’t know right away and said they would get back to us. In the end we were able to confirm the equipment type and how to use it, but it would be very helpful if this could be explained clearly somewhere. We only stayed one night this time, but we’d like to come back and stay longer.

We stayed here to celebrate our 32nd wedding anniversary. The meals were even better than before—delicious and very satisfying. The view from the room was wonderful and truly relaxing. The property was always spotless, and the staff greeted us with warm smiles, making it a memorable anniversary. Thank you very much.

From the moment we arrived, the staff’s courteous service made us look forward to a wonderful stay. The Room felt open and airy, with lush greenery visible through large windows, and the layout was thoughtfully designed for ease of use. The very spacious semi-open-air bath was at just the right temperature, so we ended up soaking for a long time; perhaps thanks to the spring quality as well, we felt warmed through to our core. The meals used a wide variety of ingredients, were clearly explained, and offered delicious dishes with plenty of variety. Given our age, there was more than enough in both quantity and quality without ordering anything extra, and we were very satisfied. Because it is not a large Accommodation, getting around was easy and stress-free without any chance of getting lost, which we also appreciated. Even at departure they took great care in seeing us off—an Accommodation that left us with a pleasant afterglow. The total cost can vary widely depending on food and drinks (wine), but this time we felt it was an excellent value for money. We have one more favorite Accommodation in Hakone now.

We have stayed with our dog at many luxury hotels in Japan and abroad, and this was honestly one of the very best—easily competing for No.1 or No.2. If I were to compare it overseas, it’s hard to say which is better: this or the Manor at Capella Singapore. It was a truly outstanding detached villa suite that stands shoulder to shoulder with the world’s top luxury hotels. We stayed for two nights from 9/20 with three family members and our dog. Because a typhoon was approaching, we arrived early, but the staff handled everything politely and smoothly and kindly escorted us to our room about two hours earlier than usual. Before our stay, I read every review on Ikkyu, and it felt like many of the past concerns had been addressed. I was also impressed by how sincerely you seem to take guest feedback. Since this two-night stay cost around JPY 1,000,000, I was slightly worried about whether it would truly feel worth the price—but the sense of exclusivity in the detached villa (No.100) exceeded all expectations. A dedicated parking space, an approximately 300 m² private dog run, a two-story/two-bedroom layout, in-room dining available only for this villa, complimentary champagne and drinks in the refrigerator, private dining rooms when using the restaurant—every detail felt thoughtfully elevated in a way that made perfect sense. The meals were especially exceptional—clearly a step above any hotel we’ve stayed at before. The matsutake course and clay-pot rice were superb, and on our second night you prepared an entirely different menu from the first. To truly experience RETONA at its best (ideally in this villa suite), I strongly recommend staying at least two nights. (I’m sure other rooms are wonderful as well.) It became an unforgettable three days worthy of my daughter’s 12th birthday and our dog’s 6th birthday. We are deeply grateful to all staff members for your warm hospitality—including your attentive email communication even before arrival. If I may mention just one small point: there was a spider web on the ceiling above the sink area. We fully understand that insects are common given the natural surroundings—and it was minor enough for us to remove ourselves—but checking higher areas as well would make everything even more perfect. Next time we will definitely return as a family to stay in the same room again—perhaps in spring or summer—to enjoy seasonal dishes in another time of year. This has become one of my favorite luxury hotels; thank you very much for everything.

We stayed for one night to celebrate my girlfriend’s birthday. All the staff were always smiling, and their service was polite and attentive, so we had a very comfortable and enjoyable time. Upon arrival, we were shown to a private room next to the lobby, where we enjoyed some tea and sweets while choosing yukata. The lobby also had books and a souvenir shop. On the rooftop terrace there was a footbath, and we could truly relax while looking out over Lake Ashi and the surrounding mountains. We didn’t use them this time, but there was also a table tennis room (paid) and a kids’ room. The view from the open-air bath in our Room was amazing—I ended up soaking three times: on the first evening, at night, and again after breakfast on day two (haha). It seems they can also adjust the set temperature of the open-air bath upon request. In addition to the shower next to the open-air bath, there was also an indoor bathroom in the Room. I was happy that the hair dryer in the Room was ReFa. We had both dinner and breakfast during our stay. Both meals were served in the same private room we were shown to upon arrival. Dinner started at 18:00, and breakfast could be chosen between 8:30 or 9:00—great for someone like me who isn’t good at waking up early. Dinner included dishes such as salt-crusted grilled spiny lobster as well as lava-stone grilling of Kanagawa beef and Ashigara beef, which made it really fun. Both dinner and breakfast were truly excellent, and my girlfriend was very satisfied. The large public bath wasn’t very big, but it wasn’t crowded at all—we were able to bathe almost privately most of the time. The water was milky/opaque (nigoriyu), and my skin felt pleasantly soft afterward. I’ve been to Hakone several times, but it’s rare to find an Accommodation this good. We would definitely love to stay again. Thank you very much!

The building, Rooms, and all shared areas are stylish and spotless. The services and meals are excellent. There is nothing around the Hotel, so I was able to relax quietly in the in-room Onsen.

This was my first stay, and I was able to spend such a fulfilling time that it hardly felt like just one night and two days. From the warm welcome upon arrival, everything was handled with great care, and the staff’s heartfelt hospitality left a strong impression. Throughout my stay, they paid attention to even the smallest details, and their service remained wonderful all the way through to the farewell at departure. Rather than feeling formal or routine, it truly felt like they valued each guest as an individual. The Room had a calm atmosphere, and best of all was the open-air bath attached to it. The luxury of being able to soak in the Onsen slowly whenever I wanted was exceptional—it felt so good that I wanted to go in again and again. Enjoying the open-air bath while taking in the surrounding garden and nature helped me forget everyday fatigue. Each dish was prepared with great care, and I could enjoy not only the flavors but also the presentation and sense of seasonality. The meal itself became one of the highlights of my trip—it was that satisfying. The overall atmosphere of this Ryokan is also wonderful. It is quiet and relaxing, and simply being inside made me feel naturally at ease. Everything is well maintained down to the smallest details, making it a perfect space for enjoying an escape from everyday life. Although it was a short stay of one night and two days, by checkout I felt surprisingly refreshed both physically and mentally—I was able to truly recover from my fatigue. This is a Ryokan where you can honestly think, “I want to stay here again.” If you are looking for Accommodation in Hakone, I highly recommend staying here at least once.

This was my first stay. I thoroughly enjoyed the drinks, of course. I wasn’t expecting much from breakfast, but I was pleasantly surprised by how delicious it was. As soon as I got home, I booked again right away. Thank you very much. A squirrel even came to visit outside the window.

We visited with our 3-month-old baby. As it was our first trip with a child, we were anxious at first, but thanks to the warm hospitality and flexible support, we were able to relax and enjoy our stay. We had made a Reservation for a dinner course at the restaurant, and I was worried that if our baby cried it might disturb other guests. The staff continued to reassure me with thoughtful words, and I was especially impressed by how quickly they arranged to change the latter part of the meal to room service. I’m truly grateful to the kind female staff member who took care of us at dinner! Because of this heartfelt service, we decided to make our next Reservation with a Hyatt property as well. Thank you very much!

I was able to relax a lot again this time. It was a shame it rained, but I still managed to enjoy the open-air bath. Thank you very much for upgrading our room! Starting this visit, late check-out (1-hour extension: 3,300 yen) became available, and we used it right away. I’d like to use it again when we visit in December next time!

This property boasts a wonderful location where you can soak in the hot springs while gazing at Mt. Fuji. Located at Ubako Station, it is easily accessible by ropeway. The hotel also runs frequent shuttle buses, which was very convenient. You can also enjoy views of Mt. Fuji from the Japanese-style room, making for a relaxing and luxurious stay.

The food was truly delicious! Not only dinner, but also the vegetables at breakfast were excellent. The restaurant where we enjoyed the welcome drink and the guests-only lounge were both very comfortable, and we had a wonderful time. The bath felt a little small, but it was clean and pleasant. We were impressed and would love to stay again.

Everything was excellent! We’ll definitely be back.

This was our second stay, and the three of us—my daughter, my grandchild, and I—visited together. We were assigned a Room at the property’s discretion, and it was spacious and wonderful; we were truly impressed. Due to various circumstances we could only stay one night, but we enjoyed it to the fullest. The meals were delicious, the staff were very kind, and we were able to relax—everything was truly great! My grandchild kept saying how much fun it was. We’d love to come back again.

The rooms and hot springs have a sense of history, but they are clean and very satisfying. The baths switch between men and women by time slot. The best part, without a doubt, was the food. With a Japanese-Western fusion style, both the Western and Japanese head chefs showcase their skills. It’s not a buffet; the dishes were served at just the right pace, making the meal both enjoyable and delicious. I would definitely like to visit again.

When I called to let them know I would be checking in late, they were very pleasant and helpful. The room was spacious, and the view really felt like Hakone. Although my stay was short, it was very comfortable! The bath was also excellent!

As soon as we entered the Accommodation, there was an indoor dog run, and all the dogs were very friendly—our dog seemed to have a great time too. The Room was clean and well maintained, which made our stay very comfortable. The Facility information could be accessed by scanning a QR code and viewing it on our own smartphones, so there was nothing unnecessary on the table—it felt simple and uncluttered. The meals were delicious as well. Thank you very much.

The foreign staff were very attentive and provided excellent hospitality. The meals were also delicious. The only disappointment was the bath. The water may be good, but it is far too small—fine for two people, but I would hesitate to use it with three. Since Hakone is a hot spring area, I would have liked a bath that could accommodate at least four or five people.