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I’ve been staying here for years, so I always feel at ease. It’s close to the station, and there are plenty of supermarkets, convenience stores, and reasonably priced places to eat nearby. It’s also fun to take a walk around town.

All of the staff left a truly great impression and were wonderful. I was very satisfied with the Facility and the meals as well. Since it’s right in front of Jingu Stadium, getting around was extremely easy. The only thing I’d like to see improved is that the large public bath was too hot to stay in for long. (Since there are two tubs, it would be nice if the temperatures could be adjusted.) There were children as well, so I felt a bit sorry for them. Everything else was perfect, so I plan to stay here every year when I come to watch baseball games. Thank you very much.

I booked Hotel Chinzanso Tokyo, where you can enjoy the sea of clouds, to celebrate my wife’s birthday. The first surprise was that I had requested a birthday message plate at “Il Teatro,” the Italian restaurant we reserved for dinner, and the Hotel coordinated everything wonderfully—at check-in, they presented my wife with a handwritten birthday message card from the staff. Honestly, I was truly moved by their hospitality. As an IKYU Diamond member, we received a Room upgrade, and they also suggested switching to a suite (for an additional fee). The upgraded garden-view Room was spacious with a beautiful view—we were completely satisfied. The sea of clouds was incredibly magical; it looked different each time depending on the hour, and we never got tired of it no matter how many times we watched. Service at “Il Teatro” during dinner was also excellent, and we had an unforgettable birthday dinner at a window-side table overlooking the garden. The food was delicious, and the recommended Chardonnay was outstanding—exactly my kind of white wine. After that, we went to the bar for cocktails and returned to our Room, but we were having such a great time talking that we ended up missing the final grand sea of clouds show of the night. My wife and I agreed to make Hotel Chinzanso Tokyo our annual birthday tradition, promising each other: “Next year, let’s dine in one of the private rooms used for Hanzawa Naoki filming—and this time we’ll definitely watch the grand nighttime sea of clouds from our Room.” It became a wonderful memory for us. Thank you very much! We will be back!

This was my first stay here, and it was extremely satisfying. I stayed at Shangri-La the day before, but this exceeded my expectations (of course, I also like Shangri-La). Every staff member I met provided impeccable service, and it felt truly pleasant. They kindly accommodated a Room upgrade and late check-out as well, making it a genuinely fulfilling stay. The complimentary minibar was great, and personally I especially loved the bathroom. With the upgrade there was also laundry available, so I could do my washing—overall I was truly satisfied. Although I often stay at Shangri-La, Palace, or Ritz, I would like to recommend this place to friends as well. Sitting in the Room’s arflex chair, enjoying minibar drinks and snacks while reading—it was absolutely wonderful!! Thank you very much!!

The location was great and very convenient. The Hotel has a retro atmosphere. Everything was well cleaned, and we had a comfortable stay. Having a washing machine and dryer was very helpful! The front desk staff were all kind—nothing to complain about. This is a Hotel we’d love to stay at again if we have the chance. Thank you for your hospitality.

I used this place for the first time to meet a friend who lives along the Chuo Line. I chose it because of its high Reviews, and it made sense once I realized at check-in that it’s part of a karaoke chain I often use. It’s close to the station, and there are plenty of shops along the way, so you won’t have any trouble. Plus, inside the Facility you can enjoy various light snacks and drinks for free, which was a big help during this hot season since I didn’t have to walk around outside much. There’s no elevator in the Facility, so going back and forth between the 1st floor (lockers) and the 4th floor (dining area) is a bit tiring, but it’s manageable—almost like good exercise. Loungewear and towels are freely available, and amenities are well stocked throughout, so there’s no need to bring extra items. The large public bath was more spacious than expected, and I was surprised they even had both a mist sauna and a tent sauna. For light meals, they served ramen and dashi ochazuke from late afternoon into the evening. Drinks included alcohol as well. In the morning there were curry and dashi ochazuke, plus pancakes and cereal. It also seemed like miso soup and the drink bar were available at all times during my stay. I’ve stayed in many capsule hotels before, but thanks in part to how considerate other guests were, this was by far the most comfortable capsule experience I’ve had—including both amenities and overall comfort inside. The price may be slightly higher than average, but service is attentive down to small details, so overall satisfaction is high. I’d definitely like to stay again if I have another chance.

Although I live outside the area, my son lives in Koenji, and this was my second stay. The Room was thoroughly cleaned, spotless, and very comfortable. Above all, the staff were kind and welcoming, and I truly appreciated their heartfelt service. Thank you very much for your hospitality. I have already made a Reservation for November as well, and I look forward to staying with you again.

I made a Reservation for a Standard Twin, and they upgraded me to a Superior Twin Room. It was only for one night, but the Room was spacious and clean, and I didn’t want to check out early in the morning. I’d like to stay here again when I have business in Shinjuku. Thank you very much.

I was exhausted that day, but I really appreciated how kindly the front desk staff assisted me. The amenities were well stocked, the Room was relatively spacious, and the bed was comfortably soft, so I could relax properly. There’s a Gusto in the Hotel, and there are also plenty of nearby options like Ootoya and cafes, so finding somewhere to eat wasn’t an issue. There was even a drugstore close by, which made me feel very reassured. If I stay in the Shinjuku/Ikebukuro area again, I think this place would be a great choice. I’d love to stay again if I have the chance.

I had business in Shibuya and chose this Hotel because it’s close to the station. I made a Reservation thinking I’d stay at a more upscale Hotel, and it was absolutely the right choice. The night view was wonderful, the Room temperature control was comfortable, and I opted for breakfast (Japanese style)—the rolled omelet and freshly cooked rice were excellent. Next time, I’d like to use the lounge.

I stayed here for an event in Mitaka, the neighboring station. It was very convenient being close to the station, and both the property and my Room were very clean—I was extremely satisfied. The selection of amenities was more than sufficient, and I was happy to find a wide variety of bath salts. I also appreciated the complimentary coffee service, especially that I could put a lid on it and take it back to my Room. The front desk staff were all very pleasant and greeted me with smiles, which made me feel at ease during my stay. If I have another chance to visit this area, I would definitely choose this place again. This is a Hotel I can recommend to friends as well. Thank you very much.

I still think this is a wonderful Hotel. The staff’s hospitality and service were excellent, and I was able to enjoy another comfortable stay. Also, the breakfast was just as delicious as before, and I was very satisfied. The morning pasta made to order and the white wine were outstanding. One thing I noticed was the area around the shelf installed above the bathtub. With a bit more attention to cleaning and inspection, the stay would feel even more pleasant. Also, since the outlet is more than 1 meter from the bed, I recommend bringing a slightly longer charging cable if you want to charge your devices at your bedside. Overall, it was a highly satisfying stay. I would like to stay again. Thank you very much.

It was close to Ikebukuro Station, and being directly connected to the station meant we didn’t have to worry about the heat while getting around. The Room was just the right size for two people, and the sofa and luggage space were convenient, so we had a comfortable stay. Breakfast was a Japanese buffet where you could choose a main dish, and side dishes were served in small bowls you could pick up yourself, which felt clean and satisfying. We will definitely stay again.

I saw in a Review that the breakfast was delicious. Since it’s good value, I can’t complain too much, but it tasted average and there weren’t many items. Guests kept coming and going, but although there were many staff in the kitchen, no one was on the floor, so the tables were not wiped after use. Salad vegetables that guests had likely spilled were left there and not cleaned up. Overall, the Room was clean and the amenities were well stocked. I felt the complimentary coffee near the front desk was bitter and not very good. I arrived before check-in, but they said my Room was ready, so I could get in early, which I appreciated.

Thank you for providing a baby crib—we were able to sleep well.

The staff were very helpful, and I felt comfortable staying here.

Although it is a little away from the city center, Mitaka Station is the nearest station and it offers convenient access from Shinjuku. The Room meets Richmond’s reliable standards and is comfortable. Breakfast at Sizzler is also highly recommended.

As I was traveling alone as a woman, I decided to try the ladies-only floor, and it was excellent. There were basic skincare amenities, and there was also a bottle of cleansing oil in the bathroom. The Room had a hair iron, and I was impressed to find an electric foot massager as well. This may be available on other floors too, but there were free dispensers in the hallway for tea and a sports drink–style water, so I didn’t need to buy bottled drinks. The Room was clean, the location was convenient, and it offered great value for money. I’d love to stay here again.

I had an errand in Kichijoji and was able to stay here again. The front desk staff are friendly, and it’s comfortable—one of my favorites!

This is my regular accommodation when I visit Ikebukuro. I registered through the app this time. Thank you for your continued support.