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Spectacular views from the Room The moment I opened the door, the Tokyo Tower view instantly made it feel truly special. Exceptional Gold Club Lounge experience From welcome drinks (including alcohol!) at check-in and check-out, to afternoon tea in the afternoon and evening cocktails at night... Combined with the wonderful hospitality from the staff, it was so satisfying that I felt like I didn’t need to go out at all—this is exactly what a club lounge should be. Excellent wellness facilities (pool, sauna, and bath) Refreshing in an infinity pool with outstanding views, then fully unwinding in the sauna and bath—pure relaxation. It was a wonderful Hotel that makes me want to come back for a refresh without fail. Thank you very much.

We stayed for two nights starting July 18, and once again had a very satisfying stay. We have stayed at various hotels in Tokyo, but when my spouse and I stay in the city, this Hotel is always one of our first choices. The main reason we choose this Hotel is the staff. Because it’s a Hotel where you have many opportunities to interact with the staff, each individual response can shape a guest’s impression. In that respect, we always feel comfortable here. The service feels very natural, and being able to enjoy our stay with peace of mind is the biggest reason we choose this Hotel. This time, the assistant manager who helped us at the restaurant left a particularly strong impression. The food was of course excellent, but even more than that, their conversation and attentiveness were natural and warm. The kind words they shared with us as a couple also stayed with us. It reminded me again that having staff like this is what makes this Hotel so appealing. We are also satisfied with the Facilities. Although some years have passed since opening, it doesn’t feel dated, and both the building and guest rooms are kept very clean. The bed was comfortable and the in-room air conditioning was pleasant, so we were able to rest well. What I especially like about the Facilities is the bathroom with a separate washing area. Having this feature also encourages us to book. The only disappointment is that items such as shampoo are wall-mounted dispensers, and the nozzles are short and difficult to use. I felt this before as well; precisely because this is a Hotel of this class, I would be happy to see improvements. Whenever we stay in Tokyo going forward, we will continue to choose it as our first option.

Whenever I have a get-together nearby, I always stay here. The pet-friendly size, the bath size, the feel of the Room, and the cleanliness— even down to the amenities—are perfect for me. Of course, the front desk staff are also very friendly. Thank you as always.

I stayed here to celebrate my son’s birthday and mine. Even though I mistakenly made a Reservation for a twin room instead of a double, they kindly changed it for me. We also received celebratory chocolates, and as always, The Ritz makes me feel elegant every time I visit. The staff and the food were outstanding. I would like to come again next year. Thank you very much.

All I can express is my gratitude. Even though it was our first visit, we were touched by your thoughtful attention to every detail, the surprise celebration for our wedding anniversary, and the many people who helped us at the pool. My husband can swim but has difficulty walking, and we truly felt warmly welcomed. In the evening, we dined at Restaurant Sefino. Most guests seemed to be visiting from outside, but if you stay here, it would be a shame to miss dining at this restaurant. It was a truly memorable experience.

This was my first stay, and the service was excellent. The hospitality was truly impressive. It’s a Hotel I’d like to stay at again. I stayed in a suite Room this time, but I felt the amenities were a bit lacking. It would be helpful if items like lotion were provided in the Room. The shower was slightly difficult to use, and the shape of the bathtub forces you into a reclining position, so you need to be cautious (laughs). However, the Room itself was lovely. The view was beautiful, and both the bed and pillows were comfortable. Room service was great as well. Breakfast was absolutely delicious! I even thought about coming back just for breakfast alone!