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We stayed again this year for my husband’s birthday. We were able to relax in the wonderful lounge and enjoy a luxurious time while taking in the beautiful view of the Imperial Palace Outer Gardens. Even though we hadn’t mentioned it this time, they celebrated his birthday, which made us very happy. This is a favorite Hotel we want to visit again and again, thanks to their thoughtful attention to detail.

Thank you very much for your hospitality. I had long been interested in staying at the Marunouchi Hotel with my daughter and grandchild, and I am truly satisfied that we were finally able to do so. I often use Tokyo Station when returning to my family home, and each time I transfer between private railway lines and the Yamanote Line, I have thought I would like to stay at this highly rated Hotel nearby where I could relax at ease. This time, we stayed after taking a stroll around Takanawa Gateway with my daughter and grandchild. From the attentive care of all the staff to the immaculate floors, guest rooms, and restaurant, I was impressed that such a calm atmosphere could be created in the heart of Tokyo. I would definitely like to stay again. Also, since the lounge was being used by guests enjoying cigars, we had a few drinks at the French restaurant instead. The Moscow Mule was delicious, and gazing at the lights of the surrounding buildings near the station made me feel truly elegant. Thank you very much.

I have stayed here several times. This time, I stayed in a newly renovated Room, and it still felt brand-new. Compared to before, the layout and table were more convenient and easier to use. I also highly recommend the breakfast here. They offer both Japanese and Western options, and the Japanese “obanzai” dishes are especially delicious. The view from the restaurant is wonderful as well, with a panoramic view of Tokyo Station. I would love to stay here again. Thank you very much.

This was my second stay. The location was very convenient, within walking distance of a major station. Check-in was courteous and smooth, and this time a new staff member and a senior staff member escorted me to my Room as part of their training. Both were very polite and provided pleasant service. Above all, I was impressed by how clean the Room and bathroom areas were. The bath, toilet, and sink were spotless—it's rare to find a Hotel kept this clean. At check-out, I also received deodorant wipes, which was a big help because it was extremely hot that day. I really appreciated the thoughtful gesture. The only minor issue was that the Wi-Fi signal was a bit weak and not very stable. Overall, I had a very comfortable stay. I would like to stay here again!

I was very happy to be able to sleep soundly at the Hotel. As expected, the Room was clean, and the amenities were excellent, so I was very satisfied. I was a bit concerned that the tables were close to other guests, but I really enjoyed the delicious breakfast. Thank you for your hospitality.

As it was my first stay, you kindly picked me up at Tokyo Station and showed me to a beautifully clean, nicely chilled Room as much as three hours early. Every member of staff welcomed me with such warm smiles that, even in a luxurious space far from everyday life, I was able to spend a wonderfully comfortable day as if I were in my own Room. Breakfast was truly delicious, and on top of that, the delightful conversation with the cute female staff member who spoke languages fluently, along with the thoughtful attentiveness of the male staff member—never intrusive yet always considerate—made me linger longer than planned. I’ll work hard and will definitely stay again!

The Room was spotless and felt very comfortable. The large public bath is great—beautiful, and the cool body soap and shampoo felt wonderful on a hot, humid day. The showerhead is Mirable and the hair dryer is ReFa—amazing. Both were very pleasant to use. In the large public bath, there are cleansing oil, face wash, toner, and emulsion, so you can pack light. You can also borrow a hair iron. Breakfast was delicious!! I ended up getting seconds of rice. The pork miso soup? The miso soup was packed with ingredients and really tasty. I completely understand why it’s rated so highly. I also get why people say it’s a Hotel they don’t want to tell others about. The staff were kind, and the whole Hotel had a warm, welcoming atmosphere. I’ll definitely come again!!! It was so much fun.

I was pleasantly surprised to receive a gift of a hot towel and chocolates at check-in. Of course, the staff’s hospitality was also excellent. I had checked in advance that there was a gym and spa, but the gentle, convincing suggestion—“Your Accommodation Room is on the Mt. Fuji side, and the spa is on the Skytree side, so please feel free to use it”—led me to enjoy both. The Room décor was elegant and refined, and I was amazed they even provided binoculars (unfortunately, the weather was bad so I couldn’t use them). The amenities and drinks were more than sufficient, but when I learned there were several types of pillows available, I couldn’t resist requesting one. Not only are the facilities outstanding, but every single staff member—including those at the breakfast restaurant—provided attentive service; everything on the service side was flawless. Hats off to them. I’ve never had such a comfortable stay before; my companion and I kept saying “We don’t want to leave,” as we checked out.

At this price, being so close to Otemachi is truly appreciated. The Room was quiet, the other guests were pleasant, and my stay was very comfortable. All of the staff were friendly and welcoming. Whenever I need to be in Otemachi and stay the night before, I would gladly stay here again.

Since it’s just one stop from Tokyo Station on the Sobu Rapid Line, I initially wondered if the access might be a bit inconvenient. However, after past experiences feeling overwhelmed by large groups of foreign tourists, I thought it might actually be quieter—and chose this hotel. It turned out to be absolutely the right choice. The Room was spacious enough for two people, and the large public bath was roomy and spotless. It was pleasantly uncrowded at just the right times, so we enjoyed it both at night and in the morning. At night, there was no noise from nearby rooms, and I was able to relax and sleep well. The standout feature was breakfast. These days it’s rare to see so many staff members on hand—everyone worked efficiently while greeting guests warmly. Both the side dishes and rice were delicious. A chef at the Japanese food station served corn takikomi rice and recommended their shaved ice as well, mentioning that even the syrups were homemade. I had matcha syrup with condensed milk, and my friend had Kaga roasted hojicha syrup with condensed milk. The ice was wonderfully fluffy, the syrups were rich in flavor, and the condensed milk had a clean sweetness—it was honestly the best shaved ice I’ve ever had. The front desk staff were also kind, efficient, and a pleasure to interact with. I’ll definitely stay here again when my friend visits Tokyo next time. Thank you very much.

I made a Reservation at this Hotel for overseas guests. We originally planned to stay with four people, but due to visa issues one guest was unable to travel to Japan. The cancellation was on the day of check-in, and normally a 100% Cancellation Fee would apply; however, because of my oversight I was unable to contact you that day. When I asked about the payment method the next morning, your staff kindly told me, “No payment is necessary this time.” I am truly grateful for your sincere and warm consideration. The guests who stayed also spoke very highly of the Hotel, saying that the Room was clean and comfortable, the location was convenient, and they were very satisfied overall. They also said the staff’s kindness left a strong impression. If I have another opportunity, I would definitely like to stay here again. Thank you very much.

I stayed here to celebrate my birthday in advance. There was a “Happy birthday” message in the refrigerator and macarons beautifully served in a glass. I was very happy.\nIt’s always such a comfortable space, so I stay here whenever I can.

My friend who stayed with me highly praised your Hotel’s convenient location—just one stop from Tokyo Station—and was happy to say they would like to stay again in the future. They also said the bathtub was spacious and easy to use. The bathtub in my Room felt small, so I wondered if the size varies depending on the guest Room. The front desk staff member who assisted me at check-in did not explain the drink bar in detail, so I’m not completely sure about this, but I overheard a male front desk staff member explaining to another guest that it can be used multiple times. If it can be used more than once, that would be wonderful. One suggestion: when I entered my Room after check-in, only the sheer curtains had been closed, so the Room was very hot. As we move into a warmer season, it may be better to close the blackout curtains as well in some Rooms.

It was an amazing two days. The greenery in the Room—and above all, the bath facilities—were wonderful. The open-air bath, the spacious sauna, and the soothing high-frequency music playing in the background helped me truly relax. I would love to stay again.

It was very good! As a couple who smokes, the best thing was that there was a smoking Room. I think it was the smoking Room floor, but the hallway from the elevator to the Room didn’t strongly smell of cigarettes (non-smokers might feel it does...), and even inside the Room there wasn’t an odor that bothered us as smokers. The front desk staff were pleasant, and both check-in and check-out were very smooth. At check-in, there was a recommended breakfast guide on the front desk machine, so we bought breakfast vouchers and used them the next morning. The service was good, and we were able to spend our morning time efficiently. Maybe because it was Sunday morning?! but we could choose between Japanese or Western style; I would have been happier if the Japanese set felt a bit more traditionally Japanese. When we visit Tokyo again, I would like to stay at this Hotel again.

This was my first time staying in a double-bed Room with my wife. We both sleep fairly still, but every time my wife moved, the mattress vibrations carried over to my side, which really bothered me and kept me from sleeping soundly. Still, it’s the reliable APA Hotel—if you’re staying alone, I think you’ll be very satisfied.

The entrance is just outside the ground-level exit of Takebashi Subway Station, and the Room is spacious with a great view of the Imperial Palace.

I stayed at Sotetsu Fresa Inn Kanda-Otemachi, but there is also Sotetsu Fresa Inn Kanda about a 10-minute walk away, and I mistakenly went to the wrong one when taking a taxi. I would like you to avoid using such confusingly similar names.

The location was a bit far from the station, but I enjoyed a relaxing 2-night stay in a spacious Room.

The welcome sweets reflected thoughtful hospitality and were a delight. The breakfast venue offers a spectacular view overlooking the Imperial Palace. Although there were many international staff members, both they and the Japanese staff were cheerful and kind throughout our stay.