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From the moment we arrived at the Hotel through to after checkout, your attentive hospitality continued without wavering, down to the smallest details. We are also deeply grateful to the concierge team for all their help. We enjoyed a truly wonderful time in a very satisfying set

The lounge is wonderful too. The surprise for the anniversary was touching. The view from the room was also impressive. The breakfast was amazing~nice. The staff treated us well, making it a truly wonderful, enjoyable, and comfortable anniversary trip. Thank you very

I was also surprised by how lively and bustling the lobby has become with many international tourists. This time, I was upgraded to a suite, which made for a very comfortable stay. Of course, there were no issues with the room. The staff's service was excellent as well, making my

We stayed as a three-generation family with my daughter and grandchild, using the Premier Grand King Room. Access to the Club Lounge and "SKY PLAZA IBASHO" was available. The view from the room was nice, but the views from the Club Lounge and "SKY PLAZA IBASHO" were truly spectac

The 1F restaurant GINGER GRASS modern thai vietnamese was used by five people for a dinner with a friend's couple, and both the taste and service were outstanding. My mother was very pleased, and I was able to show my filial piety. I would definitely like to use it again next tim

While clearly evolving, I still fully enjoyed the timeless PHT highlights—NYG lunch, the pool, room service, and NY Bar. The familiar staff welcomed me with the same warm smiles as always, and I’m truly grateful! Also, the Ruinart included as an IKYU Diamond benefit was outstandi

At the time of reservation, I had a request for a high floor with a good view within the plan, and the room was on such a high floor with a great view that my companion was very pleased. It might have been a coincidence, but I was impressed by the kind consideration to meet my

The front desk staff were very welcoming and always smiling. Both the Hotel and the Room were clean and well maintained, so we had a very comfortable stay. In the evening, we visited Akasaka Umaya on the first floor. With its high ceilings, it felt calm yet bright—and everyth

They prepared a welcome board and personalized cookies for the dog, allowing both us and our dog to have a wonderful time. Seeing our dog's happy face was our happiness as well. The meals were varied and delicious, allowing us to relax both physically and mentally. It was a Hotel

Upon arriving at the Hotel lobby, I was greeted warmly, which made me feel welcome. I was immediately assisted in Japanese, which gave me peace of mind. Most of the other guests were from overseas, and I didn’t hear anyone speaking Japanese during my stay. The Room was still

With Tokyo's intense summer heat outside, apart from stepping out briefly for lunch during my stay, I spent most of my time enjoying the view from my room during these relaxing 2 nights and 3 days. The staff's excellent service throughout made this summer vacation truly memorabl

We stayed here for our first overnight trip with our 1-year-old. The baby amenities were well stocked, and we had a wonderful holiday relaxing and letting our child play in the open-air bath. It would have been perfect if the lounge drinks included a café latte, but we’ll bring o

I was surprised by the very good Hotel. The luxurious family restaurant attached. The menu is extensive, and the staff is very kind. I was very satisfied with both dinner and breakfast. I think this form is very good. The male staff at check-in was excellent. Polite,

The independent bathroom facilities, beauty-enhancing equipment, and the wide variety of amenities at the amenity bar made our stay highly satisfying. Additionally, we made several inquiries and requests during our stay, and almost without exception, the staff responded kindly

- Although Ikebukuro Station has various exits, if you exit on the east side, it's at the end of the road you will always pass, so it's easy to find even from afar. - Happy with the light meals - 7-Eleven across the street - Plenty of restaurants - Child Sharing Existing Bedding

The cost performance was good, and I was very satisfied. Although it's a bit of a walk from Shinjuku, it was convenient as I could walk to my destination in Yoyogi every day. The foreign male staff at the front desk was pleasant, answering questions promptly with a smile, which l