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It was such a wonderful stay that five stars aren’t enough. Of course, the room, hot spring baths, and meals were excellent, but what stood out most this time was the heartfelt hospitality from everyone on staff, especially our butler. From the reservation stage onward, we felt your thoughtful attention to detail, and we were able to relax and enjoy every moment during our meals as well. Thanks to you, it became an unforgettable final trip for just the two of us as a couple. We were truly happy. Thank you so much. We already want to come back again (haha).

We stayed here over Silver Week to celebrate a birthday.\n\nAs this inn is known for its cuisine, we were most looking forward to the meals—and everything from start to finish was absolutely delicious. We booked the simmered golden eye snapper (Kinmedai) course because we specifically wanted to try it, and I highly recommend it at least once. The chef’s special sweets were also wonderful.\n\nThere is also a great selection of local sake. I didn’t have much of an image of Shizuoka sake before, but we enjoyed trying different ones by the single serving. The food was so good that we ended up drinking a bit too much.\n\nOur room was in a separate annex, and meals were served in a private dining room, so we rarely ran into other guests and could truly relax.\n\nWe also used the private reservable bath, and together with the bath in our room, we ended up bathing four times in total. The water temperature was perfect.\n\nAll of the staff were polite and attentive. We’d love to come back again as a treat for ourselves. We came to celebrate, but I ended up enjoying it just as much.

Perched on a hill near Kawana Station, this Accommodation has a wonderful sense of charm. Even though it is upscale, the attendants were warm and approachable, making our stay truly comfortable. The Onsen baths are available both indoors and outdoors, and we could enjoy them at the same time; the water quality was excellent. The kaiseki dinner was outstanding—as expected of a renowned Ryokan—and we enjoyed it so much that we even had the late-night snack. The peaceful atmosphere, with occasional birdsong, was so soothing that we didn’t want to leave. We will definitely return.

Once again, I was very satisfied with everything—the cuisine, the hospitality, and the Facility—and was able to relax. Last time, I mentioned that the meat dish at dinner was a bit fatty and that I would appreciate a leaner option, and you kindly changed it to filet. Also, last time at breakfast, the delicious dried horse mackerel was served near the end of the meal, which was a little disappointing; however, this time there was no such issue and I was extremely satisfied. The soba served as a late-night snack during bar time was also delicious. The only disappointment this time was the bad weather—everything else was perfect. (As always, I ended up drinking too much.) I would love to visit again to relax. Thank you very much.

This was our second stay. They prepared a spacious room on the 6th floor, which was convenient as it was on the same floor as the large public bath. There was a wide variety of yukata patterns, and it was fun to choose the colors for the obi and tabi socks as well. The meals were served in a private dining room, beautifully presented in colorful dishes, with delicate and refined flavors. I especially love sweets, so I was happy to enjoy three different desserts. The hot springs were wonderful—especially the open-air bath with its great view. It’s a quiet place where you can relax at your own pace, so I recommend it for anyone who enjoys taking things slow. I would love to stay here again.

This was our fifth stay at UMI, and this time my spouse and I were able to relax and enjoy some delicious drinks on our own, without our children, who are now in their third year of working. Thank you for the towel with the Kaze no Kaori logo to commemorate our fifth visit. The dried horse mackerel for breakfast was as delicious as always, so we bought five to take home. Our children also said they would like to visit UMI again, so we plan to return next March as a family of four. We look forward to seeing all the staff again.

The Room ambiance, the meals, and the hospitality of the staff—everything was absolutely satisfying. In particular, the dinner tableware and presentation felt wonderfully special and made us feel truly pampered. We also booked an aroma massage, and we were very pleased with the therapist’s professional service (playing soothing music in our Room and carefully explaining each oil’s benefits).

We stayed here for our last trip as a couple before the baby arrives. We asked that no raw foods be served, and they kindly changed not only the dishes but also the drinks to caffeine-free rooibos tea, which we truly appreciated. It was clear that they adjusted the menu so it felt no different from meals made with raw ingredients, and it became a wonderful memory for our last trip as a couple. Both the Room and the bath were lovely, and we would like to stay again as a couple when things have settled down. Thank you very much.

I visited to experience an auberge.\nThe food was wonderful, and the service was kind and welcoming, making my stay warm and comfortable.\nI would definitely like to come again.

Three days before our stay, my son suddenly decided to join us, so I called to ask if it would be okay to increase the number of guests. You kindly accommodated the change, which was a great help. Once again, the meals were delicious. We took our time choosing from the menu, and everything we selected was excellent—everyone was very satisfied. I was also happy to see that improvements had been made so the cypress bath in the large public bath is less slippery. We were able to have dinner served in our room again, and we truly appreciate all the help from the staff member in charge. This inn is highly recommended—you can fully enjoy both the hot springs and meals thanks to everyone’s warm hospitality. Thank you very much for taking such good care of us.

We searched for an all-inclusive, ocean-view Hotel with breakfast and dinner buffets and a pool, and stayed here as a family during our summer vacation. The wide variety of all-inclusive options, the breakfast and dinner buffets with live cooking stations, the pool, and the many types of Onsen were all wonderful. We also enjoyed the free soap-making activity with our child. Everyone at the Hotel was truly kind. They always greeted us with smiles and attentive service, never showing any sign of being busy or affected by the heat. We were deeply impressed by their hospitality and were able to relax at a very leisurely pace. Even during the Shuttle Service on our departure day, they saw us off at the bus despite how busy mornings are—we were touched until the very end. We would definitely like to stay again. It was an amazing summer memory for both children and adults—everything was taken care of.

It was a trip with heavy rain the whole time, but we arrived at the Hotel early and were able to enjoy ourselves a lot. It was disappointing that we couldn’t use the outdoor facilities because of the rain, but our grandchildren and parents enjoyed the indoor Facility, while grandpa and grandma enjoyed the Onsen. However, because of the heavy rain, it was difficult to get to the restaurant. It would have been perfect if it hadn’t rained! The Room was spacious and we were very satisfied. The food was also delicious. If I had one small request, it would be about drinks at places like the restaurant—since we were traveling with a 2-year-old, it would have been nice to have something like barley tea available.\nWe’d like to visit again next time on a day with better weather.

With construction starting in September, and since we can only travel on weekdays, this was our last stay of the year. The food, the baths, and the Room were wonderful—and above all, the staff’s hospitality was exceptional in every way. What impressed us most this time was how you remembered what we discussed during our previous stay about how to serve chilled sake, and then made it happen exactly as promised. We were able to enjoy it deliciously right to the very last sip. Your prompt response truly surprised us and made us feel that you are always thinking of your guests. This is a special place for us. We are deeply grateful for this encounter, and we sincerely look forward to seeing everyone again next year.

I stayed here recently. The atmosphere, service, and cuisine were all truly outstanding—just what you would expect from a classic Hotel. In the calm, historic setting, I was able to relax and enjoy a leisurely time. Each dish was delicious, and I was very satisfied until the very end. All of the staff were courteous, making my stay very comfortable. It’s a wonderful Hotel that I would definitely like to stay at again.

The Onsen, the meals, and the service were all excellent! We’ll definitely be back!

We stay here every summer. We come for the nature of Jogasaki and the meals at this Accommodation. Every time, we enjoy outstanding kaiseki cuisine that is wonderful in both presentation and taste. This time, during dinner, a Japanese staff member kindly explained each dish in detail, which made an even better impression. We will visit again next year.

The Accommodation itself is compact, but the detached annex is impressive and offers plenty of space. The meals were distinctive yet delicious. Each dish was thoughtfully prepared.

Ito Kowakien is a place I was taken to as a child. I visited again for the first time in 30 years, this time with my wife, and every staff member we encountered was wonderful—their smiles, their words, and their service. After returning home, it made me want to be kinder to others. Thank you for continuing to be here just as you always have. I hope to visit again on another special occasion.

We stayed here as a family. The pool and the Facility were clean, and the pool temperature was just right, so we had a great time. If I had to mention one thing, the convenience store is a bit far by car, and there are few streetlights at night, which makes driving difficult—so it would be perfect if drinks and alcohol were prepared in advance. We would love to stay again with our family if we have the chance.

The Room, the bath, and the private bath were all great. The food was also excellent. There was a fireworks festival, and it was close to the venue so we could see it well. We will stay again.