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We stayed as a family of seven for our summer vacation. The view of Mt. Fuji from the Room was amazing. The Room and tableware were spotless—nothing to complain about. When the vending machine didn’t return change, the staff responded very quickly and courteously. We’d love to st

Stayed with a family of four and one dog. The view from the terrace was nothing but lush greenery, and we could fully enjoy a perfect resort atmosphere. Breakfast on the terrace while listening to birds and insects was incredibly soothing. The garden was also spacious, and we wer

This was my first stay with SANU. The high ceilings, spotless space, and modern wood design truly lifted my spirits. I stayed without renting a car; aside from the 30-minute walk each way to the nearest convenience store, it wasn’t inconvenient, and I had a full day enjoying the

Renting the entire cottage was very relaxing, and the beds were comfortable, allowing us to unwind. The private dog run was a great feature, and despite the freezing weather, our Shiba Inu seemed to enjoy it immensely. The staff were all kind and responsive, which enhanced ou

I chose your Facility for relaxation after climbing Mt. Fuji. The private and well-equipped space allowed me to fully enjoy my stay! The meals were also extremely delicious.

The atmosphere from the entrance was pleasant. The service during check-in was also nice. I was moved by the view of Mt. Fuji from the room, and both dinner and breakfast, as well as the open-air bath, were very satisfying. Since it was my first time in Yamanashi Prefecture and I

The front desk staff and restaurant staff (including foreign staff) were all very pleasant, and I was extremely satisfied. The futon was clean, and I slept soundly. The meals were diverse and enjoyable. It was a bit disappointing that the miso soup was lukewarm. If there

The view of Lake Kawaguchi from the 7th-floor room was excellent. We enjoyed the welcome drink, large public bath, sauna, and free massage chairs. We also had fun with the karaoke that we reserved for free. All the staff members were pleasant, and we were satisfied with th

We stayed for two nights as a family of three with a 5-year-old child. The Room, meals, large public bath, and amenities—everything was excellent! [Staff] Everyone spoke to us kindly. We were happy to see thoughtful attention to detail everywhere. [Meals] The menu was elaborate

The room with a low bed was comfortable, and the room was clean with nothing to complain about. The only thing that bothered me was that there was no changing area, so it felt like you were immediately in the room after getting out of the bath. It's fine if you're alone, but it m

Fuji, I felt very happy. The same view could be seen from the large public bath on the 5th floor. The meals in the morning and evening are worth the price, but the staff are kind, polite, and friendly, making it a great deal for this price. I will use it again. Thank you

In addition to a snack buffet service and amenities such as toner, they also lent out a baby formula maker and board games—everything was thoughtfully provided. The manga corner wasn’t just well stocked; it also had sofas and cozy hideaway-like spaces, making it a truly blissful

Upon check-in, a kind lady welcomed us warmly and explained the facilities. The room was already heated upon entering, which was a thoughtful gesture. The room itself was incredibly clean and lovely. The water facilities were spotless, and although I had heard it might take time