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It was a wonderful villa. Mount Fuji was right in front of us, and we could see it clearly thanks to the great weather! The meals were all delicious, and we were very satisfied! We brought our dog along, and they had so much fun playing around. We would love to stay here again. Thank you very much!

We recently stayed with our two dogs for a birthday trip. It was our first time at Regina in Lake Yamanaka, and it turned into a truly enjoyable getaway. All of the staff were very kind and welcoming to our dogs as well. The Room was clean and comfortable, and we had a wonderful stay—if anything, we only wished there had been one more Room. The large public bath was also very relaxing. Dinner was Italian, and every dish was delicious; even the bread was excellent, so we were very satisfied. The restaurant seating was spacious, and having space for our cart was a big help. Since it was a birthday celebration, we received an adorable cake and they even took photos for us—such a lovely memory. It was also our first time using the pool, and it seemed like they had fun (haha). The drink bar in the lobby—especially the coffee and apple cider vinegar drink—was delicious and much appreciated. We would love to visit another Regina property as well. Thank you very much.

I stayed here with my mother, younger sister, and our dog. The Room was spacious and clean. The meals were authentic and absolutely delicious. The grounds are very large, so we had plenty of space to walk our dog and enjoyed being surrounded by nature. All the staff were kind, and we never had any unpleasant experiences. The Onsen was smaller than expected, but the open-air bath was great. Thank you very much for taking care of us.

I heard this is the oldest property in Reggina. The building did feel a bit dated, but it was kept very clean. The bedding was comfortable and I slept well. The staff were especially wonderful. Reggina is consistently pet-first, which made us feel at ease. Both dinner and breakfast were Japanese-style and very delicious.

Stayed with a family of four and one dog. The view from the terrace was nothing but lush greenery, and we could truly enjoy a perfect resort atmosphere. Breakfast on the terrace while listening to birds and insects was incredibly soothing. The garden was spacious, and we were able to play badminton and other games with the kids. The amenities felt thoughtfully selected to include only what’s necessary, which left a great impression. There were washrooms on both the first and second floors, with two hair dryers provided. A washer-dryer and detergent were also available, so we had no inconveniences at all. If I had to mention one thing, as others have noted, the sauna temperature is low so it may feel a bit underwhelming—but considering various factors, I can understand why it’s set up that way. The disposable slippers were nice, and everything was thoroughly cleaned down to every corner—exactly what you’d expect from Rakuten STAY Villa. There is a large nature park across the street where dogs are allowed, so morning walks were very pleasant. Dog supplies are somewhat limited: a few pee pads, two types of food bowls, wet wipes, and something like plastic bags for picking up waste are provided. There wasn’t a dedicated trash bin for dog waste, so we ended up throwing used pee pads into the kitchen trash bin; it would have been nice to have one for dogs. Our whole family agreed that we’d love to stay here again next year.

We stayed here with our dog. The Facility was clean, and it was great that dog supplies were provided. The kitchen was also convenient, with everything we needed. This is a Facility we would like to use again.

The Facility is new, clean, and comfortable, making for a pleasant stay.

Although it was a short stay, the room was spacious and overall very clean, which made for a highly satisfying experience. It would be even better if the BBQ time could be extended! We had a wonderful time enjoying family togetherness. Thank you very much.

Used by seven of us for a family trip during summer vacation. The view of Mt. Fuji from the Room was amazing. The Room and tableware were spotless—nothing to complain about. When the vending machine didn’t return change, the staff responded very quickly and politely. We’d love to stay again.

An amazing location surrounded by breathtaking nature. In the morning, we took a walk with the kids through the great outdoors, spotting animal tracks and even wild squirrels and deer. It was a magnificent experience you can’t get in everyday life. What makes SANU special is being able to enjoy it all with peace of mind. From helpful communication before our Reservation to well-maintained Facilities and equipment, plus advance information about the surrounding area, there’s plenty of support to help you stay comfortably. Our whole family was able to enjoy this extraordinary experience with confidence.

The meals were simply the best. The homemade pizza and tart are a must-try. Heating appliances are installed in all rooms, so there was no trouble keeping warm. Additionally, there are clothes drying appliances, which were helpful for drying clothes wet from the heavy rain. I stayed with my pet. The availability of cages, food bowls, and toilet sheets was helpful. The staff were friendly and provided excellent hospitality, which was satisfying.

We traveled all the way from Kansai! The area is surrounded by abundant nature, offering a cool and surreal experience. The interior was impeccably clean, providing a wonderful space to relax! Lake Kawaguchi is nearby, and on clear days you can enjoy views of Mt. Fuji—though unfortunately, we missed that this time. We hope to visit again on a sunny day! It’s definitely a place we’d love to return to!

The maisonette-style room instantly lifted our spirits the moment we walked in. The view of Mt. Fuji from the bath was also spectacular. However, one thing: the cleaning wasn’t thorough. There was trash left on the balcony, and we even found potato snack crumbs under the cushion of the massage chair.

We stayed during the New Year holidays with our Shiba Inu and family. Renting the entire cottage was very relaxing, and the beds were comfortable, allowing us to unwind. The private dog run was a great feature, and despite the freezing weather, our Shiba Inu seemed to enjoy it immensely. The staff were all kind and responsive, which enhanced our overall comfort. If there is a minor inconvenience, it would be that having a combined shower and toilet can be less convenient for larger groups. While having a jacuzzi and sauna is excellent, their location away from the shower room and adjacent to the dining area made them slightly less accessible. It was very dark at night, so bedside lamps or footlights would have been helpful. Since it was a family trip during New Year's holidays, we did notice that terrestrial TV channels were unavailable—a small disappointment for us. However, the meals were delicious! The Room was very comfortable; even in extreme cold weather conditions, we stayed warm throughout our visit in this lovely cottage where we could relax with our dog easily. We look forward to visiting again during another season!