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I stayed here with my mother, younger sister, and our dog. The Room was spacious and clean. The meals were authentic and absolutely delicious. The grounds are very large, so we had plenty of space to walk our dog and enjoyed being surrounded by nature. All the staff were kind, and we never had any unpleasant experiences. The Onsen was smaller than expected, but the open-air bath was great. Thank you very much for taking care of us.

Thank you for taking care of us during the event at Stella Theater. Your staff’s exceptional hospitality and the delicious food made everything absolutely wonderful.

We stayed here for my husband’s birthday trip. Our Room faced Mt. Fuji, and the view was amazing—we could see Mt. Fuji clearly even from the open-air bath. The meals also included Mt. Fuji-themed dishes, which we enjoyed with all five senses. There was a fireworks festival at Lake Kawaguchi, and the hotel prepared special seating on the rooftop so we could watch comfortably. We were also able to make a Reservation for a surprise birthday cake through the website, and it was served at our requested time. The service was excellent, and we would love to stay again.

This was my first stay at Fufu Kawaguchiko, and it was my fifth Fufu property overall. The food was exceptionally delicious. The large public bath and sauna were also wonderfully relaxing. Since there is a garden, I thought it would be even better if there were an open-air bath as well. At other Fufu properties, the lounge offered complimentary drinks, so I was disappointed that this one did not.

I stayed here for the first time during the Obon holidays. The staff were very attentive, and the meals and lounge service were excellent. The Hotel and my Room were kept very clean, and the views were wonderful. I did not use the large public bath this time. I wish the gift shop had a wider selection.

I stayed here after climbing Mt. Fuji. I was able to relax in a Japanese-style Room. The breakfast buffet offered a wide variety of both Japanese and Western dishes, and everything was delicious. I especially liked having an omelet made right in front of me. Parking is free, and check-out is at 11:00, so I’d like to stay again if I have the chance.

The weather was great, and we had a clear view of Mt. Fuji. The meals were delicious, and we were very satisfied. It was disappointing that Fujiyama Onsen was closed.

We stayed here for a family trip. We have a small child and caused you some trouble in various ways, but the hostess always helped us with a smile. Not only the barbecue Facility, but also the well-maintained garden, the interior, and the delicious coffee—everything showed such thoughtful care, and we were truly impressed. Enjoying the chef’s delicious pizza and an abundant barbecue platter while looking out at Mt. Fuji was amazing. Thank you for an unforgettable experience.

Free Shuttle Service is available from Kawaguchiko Station. (Pickup requires a Reservation in advance; drop-off can be reserved at check-in.) Both the exterior and interior show their age, but the Room and other areas are well cleaned and kept tidy. The sink felt a bit dated. The Room key was delightfully nostalgic (laughs). I didn’t use the outdoor bath, so I can’t comment on it, but the Room I stayed in had a shower only. It seemed newly renovated and was very clean. (The provided shampoos include both DHC and Ichikami!) Lotion, emulsion, and makeup remover were POLA amenities. I ordered both dinner and breakfast; the portions were generous and everything was delicious! I really appreciated that it wasn’t buffet-style. Hot dishes were served hot. There is a laundry area; detergent costs 100 yen, but the drum washing machines are free to use! (There are two machines.) The staff’s service was excellent! So it felt more like a Ryokan than a Hotel. Thank you very much for your hospitality during my stay!

The staff’s greetings are outstanding. The Facility and Rooms are frequently renovated, so everything is spotless. The dinner and breakfast venues also feel fresh, and you can really see the ongoing effort to keep updating the menu, interior design, and even the lighting. The food is stylish with a wide variety of dishes. The dessert corner at dinner is especially delicious, with baked sweets and cakes made using various fruits. Personally, I was happy to see blueberries on the buffet given the season. Marriott never disappoints wherever you stay in Japan or abroad, but Yamanakako was particularly memorable!

Stayed with a family of four and one dog. The view from the terrace was nothing but lush greenery, and we could truly enjoy a perfect resort atmosphere. Breakfast on the terrace while listening to birds and insects was incredibly soothing. The garden was spacious, and we were able to play badminton and other games with the kids. The amenities felt thoughtfully selected to include only what’s necessary, which left a great impression. There were washrooms on both the first and second floors, with two hair dryers provided. A washer-dryer and detergent were also available, so we had no inconveniences at all. If I had to mention one thing, as others have noted, the sauna temperature is low so it may feel a bit underwhelming—but considering various factors, I can understand why it’s set up that way. The disposable slippers were nice, and everything was thoroughly cleaned down to every corner—exactly what you’d expect from Rakuten STAY Villa. There is a large nature park across the street where dogs are allowed, so morning walks were very pleasant. Dog supplies are somewhat limited: a few pee pads, two types of food bowls, wet wipes, and something like plastic bags for picking up waste are provided. There wasn’t a dedicated trash bin for dog waste, so we ended up throwing used pee pads into the kitchen trash bin; it would have been nice to have one for dogs. Our whole family agreed that we’d love to stay here again next year.

After descending from Mt. Fuji in heavy rain, the warm Onsen was incredibly soothing! They accommodated our unusual requests, and we truly felt their sincerity. The hoto for dinner was also absolutely delicious!! Both the international staff and the housekeeping team were kind and welcoming. There were many inbound guests, but I hope this place continues to thrive. When we consulted in advance, they also offered a Shuttle Service, which was a huge help. We like mid-scale hotels, and for us—focused mainly on sightseeing—this is the best value Accommodation! We had a very comfortable stay. Next time, I’d like to visit when the weather is clear enough to see Mt. Fuji.

We stayed as a family of five, and the hospitality was outstanding. Although they call it a welcome drink, the drink corner was available almost all day throughout our Hotel stay, and until dinner there was even unlimited sparkling wine. In addition to the dagashi (Japanese snack) buffet service and amenities such as lotion, they also offered rentals like a baby formula maker and board games—everything you could ask for. The manga corner wasn’t just about the number of volumes; it also had sofas and cozy hideaway-like spaces, so we spent blissful time there. There are sofa reading areas and kids’ spaces throughout the building, making it truly relaxing.\nThe breakfast and dinner buffets didn’t use luxury ingredients, but there were many delicious, well-thought-out dishes. Alcohol was also all-you-can-drink, and we could compare local sake varieties. The kids-only buffet area and automatic pancake oven were fun, and we also enjoyed local specialties such as hoto hot pot and Fujinomiya yakisoba.\nThere were many international guests as well, but plenty of multilingual signs were posted around the Hotel, and everyone followed Japanese manners, so there was no stress at all.\nBecause the building has some age to it, it had a Showa-retro feel; however, Facility such as the toilets were updated to modern models, so it didn’t bother us at all for a family trip.\nWe would love to come again with our whole family.

We traveled all the way from Kansai! The area is surrounded by abundant nature, offering a cool and surreal experience. The interior was impeccably clean, providing a wonderful space to relax! Lake Kawaguchi is nearby, and on clear days you can enjoy views of Mt. Fuji—though unfortunately, we missed that this time. We hope to visit again on a sunny day! It’s definitely a place we’d love to return to!

The Facility is new, clean, and comfortable, making for a pleasant stay.

The Room was spacious and well-equipped, and cleanliness was well-maintained.

It was a truly wonderful property. We love Studio Ghibli, and our daughters were delighted. Every room was clean, well laid out, and comfortable, so we had a very relaxing stay. Unfortunately, we were there during a typhoon, so we couldn’t enjoy the outdoor activities we had planned (like BBQ), which was disappointing—but even staying indoors was more than enough to have a great time. We’d love to stay again when the weather is nice. If I could suggest one thing: having a few more kitchen items (such as a colander and extra pots) would be helpful when spending more time indoors like we did this trip. For outdoor BBQ use, I think it’s perfectly fine as is. We’re truly grateful for such an enjoyable stay. Thank you very much.

Amazing location! You can see Mount Fuji from the room, the bath, and even outside without any obstructions—truly breathtaking views. Unlike a hotel, you don’t encounter other guests, so it was very relaxing. However, some dishes weren’t properly cleaned or were still wet, which was a bit concerning. Also, being on a mountain means there are many insects; some even appeared inside the room. Most essentials are provided, but bringing items like alcohol wipes for cleaning tables might be helpful. Still, this accommodation is absolutely satisfying!

Every early December, we always stay here for smelt fishing at Lake Yamanaka. The Room has been renovated and is clean, and above all, the dinner is hearty and very delicious. The coffee sticks and tea available on each floor are helpful. We will come back again next year!

An amazing location surrounded by breathtaking nature. In the morning, we took a walk with the kids through the great outdoors, spotting animal tracks and even wild squirrels and deer. It was a magnificent experience you can’t get in everyday life. What makes SANU special is being able to enjoy it all with peace of mind. From helpful communication before our Reservation to well-maintained Facilities and equipment, plus advance information about the surrounding area, there’s plenty of support to help you stay comfortably. Our whole family was able to enjoy this extraordinary experience with confidence.