เซนโงกุฮาระออนเซ็น × โรงแรม·เรียวกังที่มีคะแนนความพึงพอใจสูง

This was our first stay here. Although we originally planned to come by car and had to switch to the train at short notice, you still picked us up at the scheduled time. The Room was just the right size for two people, and we also appreciated how clean it was. There were plenty of amenities and many complimentary drinks, so we were able to relax and take our time. Each dish was carefully prepared, and combined with dining in a private room, it felt truly luxurious. Everything tasted excellent. We enjoyed the chocolates served at the end of dinner during our morning coffee time. The late-night snack was also refined and delicious. The bath required adjusting the temperature, but that actually allowed us to set it exactly how we liked it, which was great. As it is a sulfur hot spring, there was a faint scent that lingered after bathing, but it wasn’t too strong—just enough to feel its benefits. Breakfast was also delicious: kamameshi cooked with dashi with slightly indulgent side dishes, all thoughtfully prepared. Overall, we were truly satisfied with our stay.

It had been since last autumn, but this is an Accommodation that soothes me no matter when I visit. Of course, the Room and the Onsen are wonderful, as are the meals—modern French with witty, thought-provoking menus each time, and a Japanese breakfast made with carefully selected ingredients—but even more than that, I’m always delighted by the staff’s quiet attentiveness everywhere, including turndown service during both dinner and breakfast. I go outside the rear entrance to smoke each time, and there was a small bench that hadn’t been there before. Near the exit were several mats you can use on the bench. I was moved by these little touches and found myself even more captivated by Kokon. I’m already looking forward to deciding when to visit next.

With more newly opened Hotels in Hakone, we have stayed at several, but after visiting Hiramatsu again for the first time in a while, we truly rediscovered how comfortable it is. My mother and I enjoyed a relaxing, unhurried stay, and we were very satisfied with both the quality and quantity of the meals. We will definitely return. Thank you again for everything.

We stayed here to celebrate our dog’s first birthday. It was our first family trip with the puppy we had just welcomed home, and we had many worries, but thanks to the kindness of the staff and the well-stocked amenities, we were able to relax and enjoy a comfortable stay. And above all, the meals were delicious!! We had both breakfast and dinner, and both left us completely satisfied—full in body and heart. The Onsen in the large public bath was wonderful as well. The open-air bath in our Room is not an Onsen, but it was spacious and relaxing. Our family has already been saying how we want to come back again soon.

First of all, the cleanliness of the Hotel’s Rooms and other Facilities was very, very good. I stayed for three nights and treated myself by taking an Obon holiday at this Hotel. It was an Obon holiday filled with gratitude for the food and all the staff. The Onsen was also wonderful, and I felt genuine care in every detail, including the free ice pops after bathing. Thank you for such a wonderful trip with my dog. I will come again, and I look forward to staying with you then as well.

This was my second stay. I visited with my parents, the three of us. The bath is on the small side, but the Onsen water quality is excellent—personally, I think it’s far better than most Onsen. Meals were the highlight for me, and the cuisine here is outstanding, on par with kaiseki in Tokyo. With plenty of seasonal ingredients, everything tastes wonderful and you can truly enjoy each dish. It was a very relaxing one-night, two-day stay.

With only a small number of Rooms, we were able to enjoy the Facility without much contact with other guests. As for the baths, we were able to take our time and enjoy all of them—the private open-air bath, the in-room open-air bath, and the in-room indoor bath. We’d also like to try the stone sauna next time. There were hours when we could use the lounge for beer, alcohol, coffee, and more. Although we couldn’t make it for cocktail time, we still made good use of it. It would be even better if the lounge stayed open a little later. Every dish had a gentle flavor and there was an impressive variety; everything was delicious and beautifully presented, so we enjoyed it with our eyes as well. Being able to choose three desserts ourselves was also great. Because we could dine at a relaxed pace, the portions felt just right and everything was very tasty. The Room was so clean that it didn’t feel like 15 years had passed at all, and we stayed very comfortably. If I had to mention one thing, it would be that the wash area was a bit small. We also appreciated the thoughtful touches, such as having separate towels prepared for the open-air bath and the indoor bath. We would definitely like to stay again. Thank you very much.

I’ve stayed at many Accommodations, but I may have never felt this comfortable anywhere else. We decided to go to Hakone on short notice and made a Reservation. The food was beyond words—watching it disappear was genuinely sad (in the best way). When my father dropped his napkin and I went to pick it up, a staff member immediately came over and brought a fresh one. Even though our Reservation was last-minute, they also prepared an anniversary message plate for my parents. This is true hospitality! The open-air bath in the Room was pure luxury, and the water felt wonderful. This is an Accommodation I definitely want to return to. Thank you so much!

We stayed in two Rooms with my elderly mother, my sister, and us as a couple. My mother requested a Room with beds and meals served at a table and chairs, so we chose Senkyoro. The dining area was wonderful, with spacious seating arranged comfortably. The food was delicious, and the tableware was beautiful down to the small bowls. The Onsen had milky-white water and felt very relaxing.

This was our first time staying in Sengokuhara. The interior of the building felt darker than we expected. It felt very private, and we did not encounter any other guests at all during our stay. The meals were just the right amount for us and were very delicious. Above all, the in-Room Onsen was wonderful, and we enjoyed it many times. Having steps installed inside the bathtub made it very easy to use for someone with mobility issues. Overall, it was a very satisfying stay. Thank you for all your thoughtful care and attention. We will look forward to staying again and will get through our daily life with that in mind.

Thank you for your kind support. Thank you very much for allowing us to stay at your Hotel on our anniversary the other day. We truly appreciate your thoughtful hospitality, which made our stay very comfortable. Thank you again, and we look forward to staying with you again in the future.

As expected of Tokyu Harvest Club’s top-tier Hotel. The Room was spacious with high ceilings, fully stocked amenities, and the staff were gentle and attentive. I wasn’t expecting the in-room refrigerator to be free, but I really enjoyed the carefully selected lineup. Above all, I was impressed by the dining. Rather than relying solely on great ingredients, everything was thoughtfully prepared and presented so it could be enjoyed even more beautifully and deliciously. They also accommodated food allergies and preferences as much as possible. I saw other comments saying breakfast was disappointing, but for us both the quantity and quality were more than sufficient. We love vegetables, so we would have been happy with even more—but that’s just personal preference. Considering the price, it’s not a Facility we can visit often, but if we have the chance, we would definitely like to return. Thank you for taking such good care of us.

With only a few Rooms, it was quiet and very comfortable. The in-Room bath was spacious—large enough for about three adults to bathe comfortably. I liked the in-Room bath more than the public bath and used it many times. The amenities were well stocked, which I think many women will really appreciate. All of the meals were delicious, and the portions were just right—filling without being too much. The staff’s attentiveness was excellent, making this an Accommodation I’d love to visit again.

It was my first stay in several years. Due to my own booking mistake, it was a smoking Room, but the front desk offered to prepare an air purifier; the smell did not bother me that much. The Room was spacious, and I enjoyed the meals—they were delicious. Above all, the staff, including the front desk team, were truly wonderful—always smiling and pleasant. Thank you very much. It made for a very good trip.

I stay here several times a year—four times so far this year—and I plan to visit once more before the end of the year. The buffet and kaiseki meals are delicious, and the Onsen and Facilities are clean, so I’m always very satisfied.

We stayed for one night to celebrate my girlfriend’s birthday. All the staff were always smiling, and their service was polite and attentive, so we had a very comfortable and enjoyable time. Upon arrival, we were shown to a private room next to the lobby, where we enjoyed some tea and sweets while choosing yukata. The lobby also had books and a souvenir shop. On the rooftop terrace there was a footbath, and we could truly relax while looking out over Lake Ashi and the surrounding mountains. We didn’t use them this time, but there was also a table tennis room (paid) and a kids’ room. The view from the open-air bath in our Room was amazing—I ended up soaking three times: on the first evening, at night, and again after breakfast on day two (haha). It seems they can also adjust the set temperature of the open-air bath upon request. In addition to the shower next to the open-air bath, there was also an indoor bathroom in the Room. I was happy that the hair dryer in the Room was ReFa. We had both dinner and breakfast during our stay. Both meals were served in the same private room we were shown to upon arrival. Dinner started at 18:00, and breakfast could be chosen between 8:30 or 9:00—great for someone like me who isn’t good at waking up early. Dinner included dishes such as salt-crusted grilled spiny lobster as well as lava-stone grilling of Kanagawa beef and Ashigara beef, which made it really fun. Both dinner and breakfast were truly excellent, and my girlfriend was very satisfied. The large public bath wasn’t very big, but it wasn’t crowded at all—we were able to bathe almost privately most of the time. The water was milky/opaque (nigoriyu), and my skin felt pleasantly soft afterward. I’ve been to Hakone several times, but it’s rare to find an Accommodation this good. We would definitely love to stay again. Thank you very much!

Four of us stayed here on a girls’ trip. We booked a guaranteed Mt. Fuji view Room and were thrilled to see such a beautiful Mt. Fuji! The Room had a nostalgic Showa-era feel, but it came with basic amenities and tea, and since we only stayed one night and didn’t spend much time in the Room, it was more than sufficient. The meals (with breakfast and dinner included) were delicious, and there was so much food we couldn’t finish it all even though we wanted to try more. In the morning, we could hear Japanese bush warblers singing, which felt wonderfully refreshing, and seeing majestic Mt. Fuji made it an unforgettable memory! If we have the chance, we’d love to visit again.

The building, Rooms, and all shared areas are stylish and spotless. The services and meals are excellent. There is nothing around the Hotel, so I was able to relax quietly in the in-room Onsen.

This was my third stay. It was my first time visiting in summer, and the lush greenery outside the window was very soothing. There are many international staff members, but everyone works hard and it never feels out of place. This time, I ordered cake and coffee to go from the café lounge, and I really appreciated how a Japanese staff member carefully packed the cup in the cake box so it wouldn’t tip over—such thoughtful attention to detail. I’ll be back again. Thank you very much.

From check-in to check-out, all the staff were consistently kind, and the service was impeccable. The Facility was new and well equipped, making our stay very comfortable. While the location is not particularly convenient for transportation, there is a Shuttle Service to the nearest station, so we did not feel much inconvenience. Overall, it is a wonderful Onsen Ryokan that we would definitely like to visit again.