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The Room, room service, meals, and Onsen were all truly wonderful—we were completely satisfied with our stay! Thank you very much to all the staff. The pajama fabric was soft and very comfortable to wear, so I bought a set as a souvenir. I’d love to come back again as a treat for myself.

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

From the moment we boarded the elevator to the Ryokan from in front of Sounzan Station, it was an exciting experience. The Accommodation and all the staff welcomed us with a warm atmosphere, and everything—the Room, the carefully prepared meals, the Onsen, and the views—was wonderfully soothing. We were able to spend a slow, quiet, luxurious time. Thank you very much.

The Okinawa Fair and the tuna carving show were amazing! This was our second visit during summer vacation, and it was so delicious that we’d love for you to hold it again next year. The open-air bath in the Room was also very comfortable, and no matter how many times we visit in a year, we never get tired of it. The warm smiles and attentive hospitality from the proprietress and all the staff are so comforting and relaxing that every time we come, we find ourselves wanting to return again soon. We’ll be back before the end of the year—thank you very much.

This time, we visited Lake Kawaguchi and Hakone for the first time, looking forward to seeing Mt. Fuji as part of my wife’s birthday trip. Although it was too cloudy to see the Mt. Fuji we had hoped for, we stayed at Setsugetsuka Bettei Suiun in Hakone and were able to fully enjoy the area. Our Room was a Standard Fourth, and it was very practical and well maintained with thorough cleaning, so we had a comfortable stay. The Onsen was at just the right temperature for me and left me feeling refreshed from the core, and it was also great to be able to use L’OCCITANE shampoo. For dinner, being able to choose the main dish and rice during the meal felt like a thoughtful service that let us decide based on our appetite. Breakfast offered such an abundant variety that we were so full we couldn’t even eat lunch afterward. The after-bath lounge area, along with complimentary drinks and snacks on each floor, was also a welcome service whenever we felt a little hungry. The staff’s hospitality was polite and easy to understand, which left a strong impression on us as well. After checkout we went to Gora Park, and at that time a parking staff member kindly advised us that taking the mountain railway one stop would allow us to walk downhill from top to bottom more easily—very helpful advice for an older couple like us. We hope to come back soon for our “I want to see Mt. Fuji with my own eyes!” revenge trip, and when we do, we would love to stay with you again.

We visited with our 3-month-old baby. As it was our first trip with a child, we were anxious at first, but thanks to the warm hospitality and flexible support, we were able to relax and enjoy our stay. We had made a Reservation for a dinner course at the restaurant, and I was worried that if our baby cried it might disturb other guests. The staff continued to reassure me with thoughtful words, and I was especially impressed by how quickly they arranged to change the latter part of the meal to room service. I’m truly grateful to the kind female staff member who took care of us at dinner! Because of this heartfelt service, we decided to make our next Reservation with a Hyatt property as well. Thank you very much!

We stayed here to celebrate my aunt’s 91st birthday. Just as the Reviews said, not only was the staff’s hospitality outstanding, but every Facility and service was truly top-class. For my aunt, who has difficulty walking, the barrier-free interior made it very comfortable. During our 2-night, 3-day stay, we didn’t step outside the Hotel even once—we simply relaxed and took it easy inside—and both my aunt and I were extremely satisfied. It was a wonderful Hotel that made us want to come back and also recommend it to friends. Thank you very much to all the staff!

It was a lovely, small Hotel with a quiet and relaxing atmosphere. The free-flow option was great. The chandelier in the dining room was sparkling and beautiful. The meals were delicious as well. I was satisfied with the Onsen, the Room, and the service. Above all, it wasn’t noisy or crowded—just calm and peaceful.

The bar counter was wonderful, and we enjoyed many cocktails. When we shared our preferences, the bartender created drinks on the spot, making it a truly enjoyable experience. The champagne brunch we had been looking forward to was a luxurious moment with breathtaking views. We were able to relax at the bar during café time and in the Onsen until the 2:00 PM check-out, making for a very satisfying stay. We would love to visit again.

I was able to relax both mentally and physically. The Room was spacious, and the open-air bath was very pleasant. I felt that a bit more consideration for privacy from outside views would have been nice. Most of the staff were foreigners, but their service was very polite and excellent. Both dinner and breakfast included plenty of vegetables and were gentle on the body. I look forward to staying again.

The Room had a private Onsen with an amazing view, and being able to soak in it again and again was truly soothing. My wife and I also had a wonderful time together. Thank you very much for your courteous, kind service, including the teppanyaki dishes we ordered additionally. Reservations are rarely available, but if possible, we would love to stay at this Accommodation again.

Check-in via tablet was smooth, and the service was just right, making the stay very comfortable. We were worried the meals might not be enough, but for our age group it was just the right amount and we finished almost everything. The food was delicious. The Room with a semi-open-air bath felt a bit small, but it was well cleaned and we had a pleasant stay.

We stayed for 3 days and 2 nights. The allergy accommodations were excellent, and although I may have caused you some extra trouble, I truly felt how attentive your service was. We’d love to stay again.

We stayed here for our daughter’s 3rd birthday trip. Our main plan was Yunessun, but perhaps because we told them in advance that it was a birthday trip, the staff prepared a handwritten birthday card and even a birthday plate at dinner—our daughter was so happy! There was also a kids’ space, which helped us make good use of our time, and the baths were very relaxing. During the rock-paper-scissors event, all the staff crouched down to her height to talk with her, which meant a lot to us. There was such a wide variety of food that we couldn’t finish everything. The facilities were clean and well maintained. We’re glad we made such wonderful memories! There were many other families around, so even if our child cried or got fussy, it felt normal and we didn’t have to worry too much. We’d love to come again!

We chose the Surprise Plan for a celebration, and the communication was very courteous. The Room and open-air bath were spacious, relaxing, and very clean. We were also happy to have plenty of free drinks. We chose the wagyu course, and everything was delicious. The staff were friendly, and we enjoyed chatting with them as well. Being able to adjust the open-air bath ourselves meant we could always soak at just the right temperature, which was a great feature. Breakfast was also excellent. We felt refreshed in both body and mind, the surprise was a success, and we’re truly glad we chose this place. We’d love to stay in one of the other Rooms too!

We stayed here on a trip that also celebrated a family occasion. Everything was wonderful—the Onsen, the spacious Room, the view, and the staff’s service. The building and Rooms have a sense of history, but everything was thoroughly cleaned, so we felt comfortable staying there. The food was delicious, and the presentation was beautiful as well. The portions were very generous, so I think even men will feel completely full. Women can probably finish it too if they try hard. At dinner, we ordered an upgrade to a parfait with Daiginjo pudding (I believe it was 1,000 yen), but we were already full before it arrived and ate it anyway, so we couldn’t really enjoy the taste—something I regret. I would have been happy if it had less whipped cream and cost around 500 yen. All of the staff were very kind, and there were also international staff in the restaurant, so it seems like a safe choice for travelers from overseas as well—I highly recommend this place. Everyone greeted us with smiles, which made us very happy. We made wonderful memories with my mother! We would love to stay again—thank you very much!

Choosing this Hotel for my first solo trip to Hakone was the right decision. There are relaxing spaces throughout the spacious grounds, and the all-inclusive plan is also very appealing. Getting around inside the Hotel involves stairs and covers a wide area—perfect for getting some exercise! I’ve made another Reservation, so I look forward to staying again.

Herbal medicinal teas before and after meals are also a nice touch. At dinner, you can drink as much as you like of your preferred beverages, including alcohol, and every dish was truly delicious. Although we stayed on a weekday, they kindly served us the weekend-only sashimi as well, which we enjoyed with fresh wasabi! The baths were crowded, so we couldn’t relax as much as we’d hoped, but overall we were satisfied. However, it was disappointing that the futon in the Japanese-style room was quite thin.

I stayed at Laforet Hakone Gora Yunosumika Aya Wing. Both the Room and the Onsen were wonderful, and I enjoyed bathing many times. The meals were also very delicious. However, since you need to move from the annex to the main building for dining, I think it would be better to have a covered walkway so guests don’t get wet in the rain. Overall, I received satisfying service. The system of purchasing amenities may be good for the environment, but considering the price, I think they should be provided in the Room.

It was my first time in Hakone Gora, and I was able to relax at this quiet Accommodation surrounded by forest. From the welcome drink onward, the meals kept coming—an indulgent dinner with plenty of cheese and meat. It was a bit too much for me, but everything was delicious. Breakfast was wonderful as well, with freshly cooked rice, miso soup, and rice topped with an Onsen egg—I thoroughly enjoyed a Japanese-style breakfast for the first time in a while. It is a small-scale Accommodation with a calm atmosphere; the Room was spacious enough, and there was also an open-air bath, which made it very convenient to use. I was happy to wake up to birdsong. All of the staff were very kind and attentive—thank you very much.