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I stayed for a Multiple Night Stay. I was very happy to be upgraded to an available Room. Although the weather wasn’t great, I think the view from the balcony is the best at this Hotel. The staff were cheerful, and I had a wonderful stay. I would like to stay again next time.

This was a trip I had been looking forward to, imagining Hakone as a cool summer retreat. With the typhoon’s influence, the weather was unpredictable—sunny at times, then suddenly rainy… Still, during our stay at the Hotel it remained cloudy enough to go for a walk, and I was satisfied. My first impression of the Hotel was that the Rooms are arranged along the building’s curved structure, and I was truly impressed by how calming it felt no matter where you were. Since dinner coincided with a family birthday, we appreciated the congratulatory words and the thoughtful attention from the staff. Thanks to them, we had a wonderful time and were very happy. Thank you very much. As for portion sizes, they were just right for me, and each dish was carefully prepared and delicious. For breakfast we chose the buffet. There was a wide variety—too much to try everything—but it felt a little cramped when carrying plates while choosing dishes. The guest room was clean and beautifully maintained. We could catch glimpses of Mt. Fuji from our Room, and we found comfort in the quiet of Lake Ashi and birdsong—it was very relaxing.

I’ve been staying here for over 20 years. Since retiring, I think I’ve been visiting a bit more often. I also enjoyed the renewed half-buffet breakfast. I’m planning to stay about two more times before the end of the year. As always, the staff were pleasant and welcoming, and I had a relaxing stay. Thank you very much. One request: while the croissants at the current half-buffet were delicious, I would be happy if you could also offer the larger ones you used to have.

This was my first stay here, and it felt far more fulfilling than you’d expect from just one night and two days. From the warm welcome on arrival, everything was handled with great care. The staff’s hospitality left a lasting impression, and throughout my stay they were attentive to even the smallest details. From start to finish—including the send-off at departure—I felt genuinely well looked after. Rather than feeling formal or scripted, it truly felt like each guest was treated as an individual. The Room had a calm, relaxing atmosphere, and best of all was the private open-air bath attached to the Room. Being able to soak in an Onsen at my own pace whenever I wanted was a special luxury, and it felt so good I wanted to go in again and again. Enjoying the open-air bath while taking in the garden and surrounding nature helped me forget everyday fatigue. The meals were also carefully prepared dish by dish—delicious not only in flavor, but also in presentation and seasonal touches. I enjoyed them so much that mealtime itself became one of the highlights of the trip. The overall atmosphere of the Ryokan is wonderful as well—quiet, serene, and naturally calming just by being there. Everything is beautifully maintained down to the smallest details, making it an ideal space for a true escape from daily life. Even though it was a short stay of one night and two days, by checkout I was surprised at how much lighter I felt both physically and mentally—I was able to fully recharge. This is a Ryokan that honestly makes you think, “I want to stay here again.” If you’re looking for Accommodation in Hakone, I highly recommend staying here at least once.

This was our second stay, following last year. We stayed for two nights with four adults and our dog (a Yorkshire Terrier). The Room is spacious, so even a family of four can relax comfortably. The bedroom is also roomy—when we pushed the two beds together, there was still plenty of space for three people. The pet amenities were well stocked, and we had a very comfortable stay even with our dog. The kitchen is easy to use, and it’s convenient that almost everything you need is provided except seasonings. The refrigerator was pre-stocked with drinks such as wine, cup sake, craft beer, cider, and juice, as well as snacks and sweets—these thoughtful touches were much appreciated. One small disappointment was the coffee. Although there were four of us, there were only three coffee capsules; having one per person would be better. Also, we realized too late that coffee for the second day required advance request by the previous day, so we couldn’t receive it and ended up buying some from a vending machine. For a Multiple Night Stay, clearer guidance would be appreciated. The terrace feels private, and although it’s on the first floor, you can see Lake Ashi and the torii gate of Hakone Shrine through the trees—the location is excellent. Last year we noticed quite a lot of weeds in the garden area, but this time it was neatly maintained; we were happy to see that improvement. The terrace footbath was a bit too hot for us. Even at the lowest temperature setting it was still hot; we added water to adjust it but found it difficult to get just right. This may depend on the season and personal preference, but finer temperature control would be welcome. Once at a comfortable temperature, enjoying the footbath while feeling the evening breeze would be wonderful—and likely become one of our favorite moments unique to this Accommodation. The BBQ grill kept on the terrace is also easy to use, making casual BBQs another great feature. Overall, being able to spend time with family and our dog without worrying about others is what makes this place especially appealing. With well-equipped Facility features and amenities—and a relaxing atmosphere with Lake Ashi nearby—this is an Accommodation we’d love to return to again.

The view from the Room was wonderful. We had a clear view of Lake Ashi and Mt. Fuji. The view from the main building’s Onsen was also great. All the staff welcomed us with warm smiles and provided pleasant service. We would love to stay again.

It had been since last autumn, but this is an Accommodation that soothes me no matter when I visit. Of course, the Room and the Onsen are wonderful, as are the meals—modern French with witty, thought-provoking menus each time, and a Japanese breakfast made with carefully selected ingredients—but even more than that, I’m always delighted by the staff’s quiet attentiveness everywhere, including turndown service during both dinner and breakfast. I go outside the rear entrance to smoke each time, and there was a small bench that hadn’t been there before. Near the exit were several mats you can use on the bench. I was moved by these little touches and found myself even more captivated by Kokon. I’m already looking forward to deciding when to visit next.

We stayed here for our silver wedding anniversary trip. Every dish was delicious!! The in-room open-air bath was wonderful, and we were able to relax in the Japanese-Western style Room—very satisfied! They even prepared a celebratory plate at dinner, and it truly made for a happy one-night stay! Thank you very much. We were also happy that the drinks in the refrigerator were complimentary! We’d love to stay here again when we visit Hakone!

The Okinawa Fair and the tuna carving show were amazing! This was our second visit during summer vacation, and it was so delicious that we’d love for you to hold it again next year. The open-air bath in the Room was also very comfortable, and no matter how many times we visit in a year, we never get tired of it. The warm smiles and attentive hospitality from the proprietress and all the staff are so comforting and relaxing that every time we come, we find ourselves wanting to return again soon. We’ll be back before the end of the year—thank you very much.

Four of us stayed here on a girls’ trip. We booked a guaranteed Mt. Fuji view Room and were thrilled to see such a beautiful Mt. Fuji! The Room had a nostalgic Showa-era feel, but it came with basic amenities and tea, and since we only stayed one night and didn’t spend much time in the Room, it was more than sufficient. The meals (with breakfast and dinner included) were delicious, and there was so much food we couldn’t finish it all even though we wanted to try more. In the morning, we could hear Japanese bush warblers singing, which felt wonderfully refreshing, and seeing majestic Mt. Fuji made it an unforgettable memory! If we have the chance, we’d love to visit again.

I stayed one night with my small dog, son, and wife. The Room was spacious, and best of all, there were two Onsens in the Room—so relaxing. There was also an outdoor garden dog run, and watching our dog happily run around while taking in the magnificent scenery and nature of Lake Ashi was even more soothing. Next time, I think it would be great to bring our own ingredients and enjoy a cozy stay-in getaway.

The Room was very clean, and we were very satisfied. Breakfast in the morning also met our expectations. We would like to stay again.

I think it’s outstanding for relieving lower back pain and fatigue. I was traveling by public transportation and usually had to take breaks because of my back pain, but the day after soaking in the Onsen here, I was able to walk all day without any pain. It was very gentle, not strongly scented, and truly a wonderful bath. As for the Facility, it felt a little old. The meals were generous in portion and very delicious. Although the Facility felt a bit dated, I was still able to relax comfortably. In any case, the Onsen was great! I’d like to visit again in winter.