บริเวณน้ำพุร้อนรอบทะเลสาบอาชิ × โรงแรม·เรียวกังที่มีคะแนนความพึงพอใจสูง

My first visit to Hakone in decades. I stayed at Matsuzakaya Honten, an Accommodation filled with elegance and tradition. From the warm welcome at the entrance to the farewell, everything was impeccable. The staff were wonderful—always smiling and greeting us. In particular, I was amazed at how fluent the international staff were in Japanese; it felt completely natural. All-you-can-drink alcohol and soft drinks were included, and both dinner and breakfast were delicious. Especially memorable was the grilled dried horse mackerel at breakfast—it was wonderfully rich and flavorful. Even in these times when costs are rising, I could really feel the Accommodation’s efforts. Thank you very much. P.S. Thank you as well to the staff member who guided me to my Room and served the meals (I’m sorry I can’t recall your name). Please do not send direct mail or letters to my home address.

I’ve been wanting to visit in every season since my last stay, but our schedules never lined up, so we ended up returning in July again. The cedar-lined path from the Accommodation to Hakone Shrine felt cool and refreshing even under the strong sun, and we were lucky enough to hear the evening cicadas singing—reminding me once again how wonderful Hakone is. Even during dinner we could occasionally hear them; together with the thoughtfully prepared dishes with elegant seasoning and the recommended sake, it made for a truly luxurious time. The next day, after enjoying a healthy breakfast carefully prepared, we were kindly driven to Motohakone Port. From the deck of the pirate ship, we cruised while looking at Mt. Fuji and fully enjoying the cool breeze. We’ll be back again.

Now in my 40s and with my parents in their 70s, I stayed here for a special parent-and-child trip. Unfortunately, it rained, but in the end we had an extremely satisfying stay. The sense of history, the tasteful architecture and furnishings, the staff’s hospitality, the wonderful meals (we dined at Le Trianon for both dinner and breakfast), and the cleanliness of the large public bath—plus the stunning view from the open-air bath—were all outstanding. My parents were truly delighted as well. In particular, Le Trianon’s breakfast course was the best we have ever had on any trip! Each dish—from the egg dishes to the smoothies—was carefully explained to us, making it a memorable experience (I was especially impressed that they used eggs from my hometown). Recently I stayed at newer luxury hotels in Karuizawa and Atami in a similar price range to this Hotel, but this historic Hotel clearly stands apart in terms of service and atmosphere. I hope to return with my family someday. Thank you very much.

It was a wonderful Accommodation. The Room size and the open-air bath were both just right for relaxing. The staff were also lovely, with the perfect sense of distance, and it was very soothing. I’m quite strict about cleanliness, but it was flawless. I’d love to stay again. For this price, the quality makes me want to come back.

We stayed in the largest Room. Even the bath in the Room had a view of Lake Ashi. For dinner, our second son wanted Western food, so we chose French cuisine. It was delicious!! He especially liked the bread. The women’s bath was amazing too, with an open-air bath and a mist sauna!! We happened to stay on a day when there were fireworks. We went to watch from a spot where you can see them from the observation deck and the bridge below. They looked absolutely beautiful! In the evening, the lounge becomes a free lounge where you can enjoy drinks and snacks! At check-in, we also booked in-Room massages for all four of us!! I fell asleep halfway through. For breakfast, we chose Japanese cuisine. The grilled fish was horse mackerel and it was delicious!! It’s a Hotel I’d love to stay at again when visiting Hakone.

Although it was my first stay, the price was affordable and I was very satisfied with the meals, the Onsen, and the location. It was a little out of the way, so it felt like being in the forest and I could relax at a leisurely pace. Thank you very much.

We stayed as a family to celebrate my mother’s 88th birthday. From the time of our Reservation, you kindly helped us with various requests and arranged a Room that made it as easy as possible for my elderly mother to get around. I called several times with questions, and everything had been properly noted, so the conversations went smoothly. Our stay was very comfortable. There were several staff members in training, and they all assisted us with great care. They also took commemorative photos for us several times. We would definitely like to stay again. Thank you very much.

The Room was spacious, and we could relax with a calm view of Lake Ashi right in front of us. Unfortunately, the weather wasn’t great so we couldn’t see Mt. Fuji, but we hope to come back again on a clear day.

A gentle, wonderful Ryokan that warms both body and soul. No matter how many times we stay, the cuisine is delicious and beautifully presented, like a story—each time bringing a smile to my face with pure happiness. The proprietress keeps everything meticulously clean, and I also love the Onsen with its distinctive sulfur scent. Although we had an unexpected issue this time, all the staff responded with genuine care, reminding me once again of what makes this Ryokan so special. My parents, whom I brought for the first time, loved it as well, so we will be back in another season. Thank you for such a happy time.

We stayed in the 5th-floor Suite with our dog as a family of three. Unfortunately, it was cloudy and we couldn’t see Mt. Fuji, but the view from the Room and the bath were excellent. However, we were really looking forward to watching a movie as a family using the projector and surround sound system, but after renting a movie, the system stopped connecting due to a technical issue during playback... We contacted customer support, but they told us that the network connection around Lake Ashi is poor and asked for our understanding. If that’s the case, we wish you wouldn’t promote the projector and surround sound system as key features of the Room, and would have informed us of this limitation from the start. We ended up wasting quite a bit of time troubleshooting, but aside from that, we enjoyed both the barbecue and breakfast, and had an overall pleasant stay.

We have four dogs, including a Golden Retriever and a Mameshiba, so we always stay in a villa with a private dog run. However, every time we’ve felt that something was always just slightly inconvenient—but RETONA was perfect. Since there’s a splash pond in the dog run, we thought we should bring towels, but there were towels right at the entrance, along with a water tank for dogs and bowls. We also received one complimentary drink per person from the vending machine at the dog-run entrance!! Thanks to that, our dogs were able to run around the spacious dog run to their hearts’ content and slept soundly at night. For dinner, since our dogs are always with us as usual, we assumed the food would end up getting cold—but each dish was served at just the right time: hot items while still hot and cold items while still cold. Everything was delicious—the soup and even the mango vegetable juice—and the appetizers were presented like an afternoon tea set: not only tasty but also beautifully arranged. Whenever we met any staff member, they greeted us with wonderful smiles, and they even helped carry our luggage upon arrival—which was truly helpful for our multi-dog household. The bath in our Room was very spacious as well, everything was spotless throughout, and above all we didn’t feel any drawbacks or inconvenience at all. We travel at least five or six times a year, and during long holidays we often stay about four nights. We would absolutely love to visit again. Thank you very much.

It was a wonderful Accommodation. I got completely absorbed in the golf simulator and ended up swinging for over six hours.

We stayed as a group of 6 adults. First of all, the owner was very kind and considerate, even before our stay. Thank you so much! The plan included breakfast, which featured delicious items like bread, roast beef, fruits, and Hakone rusk provided in the room. The portions were generous and we were very satisfied. The bath was spacious, the room was clean, and we had an extremely comfortable stay. The sauna was also great! It would be nice if the issue with BS channels not being available and the difficulty in figuring out how to fill the bath could be improved, but other than that everything was perfect. It’s a wonderful place!

We stayed for one night with six people on a family trip. Based on the listing, we thought two of us would be sleeping together on futons, but you provided a folding bed for one person, which was very helpful. We wanted to have a BBQ and contacted you in advance with various questions; your quick responses were always appreciated. However, the BBQ terrace has only limited roofing, so when it rained we couldn’t eat outside. (We moved the grill under the small covered area to cook and managed to eat at the indoor table.) Since mountain weather changes quickly, please keep this in mind if you’re planning a BBQ. There were plenty of oil, seasonings, and cutlery—very convenient! The convenience store is about 5 minutes away by car, so we recommend buying everything at once. The building itself was clean, and the Onsen was spacious and wonderful! The Onsen was already filled at check-in and had that distinctive Onsen scent. There’s also a sauna area with an outdoor relaxation space and a cold plunge pool, so you can really enjoy it. Since towels are also used for the toilet and kitchen, it would be nice to have extra towels in addition to one per person. Overall, it was a great Accommodation! We’d love to stay again if we have another chance.

It’s a small Accommodation, but the Room had an open-air bath, and the futon was wonderfully fluffy. The food was also very delicious. Our attendant was from Malaysia, and her smile was lovely—she served us wholeheartedly. Thank you very much. What concerned me was that the dishes were served a little slowly; my husband, after having some drinks, fell asleep halfway through. Also, since there are only private baths and the in-room open-air bath (no large public bath), we found ourselves watching the time when going to use the private bath. I deducted points for those reasons, but it was an Accommodation where we could relax at a leisurely pace.

The view from the Room was wonderful. We had a clear view of Lake Ashi and Mt. Fuji. The view from the main building’s Onsen was also great. All the staff welcomed us with warm smiles and provided pleasant service. We would love to stay again.

This was my second stay, and once again I was very satisfied with both the generous portions and the delicious food. There were so many kinds of salad at dinner, both in variety and quantity—even the owner said he wasn’t sure how many there were. The salad alone can fill you up, but the bread was also excellent, and the hamburger steak was wonderfully meaty—very satisfying. The Onsen is a private bath. It’s close to the source spring, with a strong sulfur smell, and iron tends to oxidize. The temperature is just right, so you can soak slowly and relax. That said, the Facility is a bit old (the owner even joked it’s like a haunted house...), so it depends on whether it feels worth it for the price. For the Eco Plan, be sure to prepare properly yourself—bring changes of clothes, trash bags, etc. Once you get used to it, you won’t mind how old things are; it actually feels quite comfortable. We’ll be back again. Thank you very much.

We stayed during Golden Week as a family of four. The Accommodation is new and the facilities are clean, so we had a fun and comfortable stay. One thing we noticed is that perhaps because part of the floor is heated, it would be nice to have indoor slippers. Also, there were many very fine fibers on the bath towels. They were washed cleanly, so it may happen during drying. In addition, the signal around the Accommodation was unstable, so we couldn’t check maps on our phones and it took quite a while to find the place. Since there are no signs, we should have taken screenshots or printed directions in advance. After arriving, we fully enjoyed the Onsen and BBQ, and it turned into a wonderful trip. The Hakone craft beer was delicious as well. Thank you very much.

We stayed with our 3-year-old child. Since we were in the LOCA THE CLASS Room, there was a sauna in the basement and a large bath that could fit about 4–5 people. Including the post-bath relaxation area, it was very spacious and thoughtfully designed. It was great that even with a child, we could bathe comfortably. There was also a refrigerator in the changing room, stocked with plenty of bottled water. It was very helpful to be able to drink cold water immediately after bathing or using the sauna without having to go up to the living room on the first floor. We didn’t use them, but there were also powdered drinks provided for before and after the sauna. The living room was spacious as well, and there were two bedrooms. The Japanese-style Room had a tatami area that became almost full once two futons were laid out, which made it feel safe and comfortable for our child at bedtime. On the other hand, there was one disappointing incident during our stay. Early in the morning, the fire alarm suddenly went off with a loud siren throughout the Accommodation. We were later told it was due to an accidental operation in another Room, but it took about an hour for security staff to check and reset everything. During that time, the alarm kept sounding continuously, so we evacuated with our child to a relatively quiet terrace. Afterward, an operator contacted us to confirm what had happened and asked whether we would still be able to make checkout on time. Since it overlapped with breakfast and getting ready in the morning, we explained it would be difficult and they extended our checkout by about 30 minutes. We appreciate their consideration; however, we had hoped to spend a relaxing morning (including enjoying another bath), so that part was unfortunate. I also saw other Reviews on different sites mentioning issues related to fire alarms. As it seems many guests come from overseas as well, I would appreciate it if you could consider measures to prevent recurrence—such as providing clearer instructions at check-in on how to handle fire alarms. Overall, both the Facility and Room itself were extremely comfortable—this is a wonderful Accommodation that is easy for families to enjoy.