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This Accommodation has become more upscale in recent years and is now a bit of a splurge for me, so I visited this time to take advantage of a great deal. As always, the Onsen was wonderful, the meals were delicious, and the Room was spacious and very comfortable. I was also happy that you remembered my various requests from previous stays. Thank you to all the staff for your hospitality again—I’d love to visit again when I find another opportunity.

I’ve been wanting to visit in every season since my last stay, but our schedules never lined up, so we ended up returning in July again. The cedar-lined path from the Accommodation to Hakone Shrine felt cool and refreshing even under the strong sun, and we were lucky enough to hear the evening cicadas singing—reminding me once again how wonderful Hakone is. Even during dinner we could occasionally hear them; together with the thoughtfully prepared dishes with elegant seasoning and the recommended sake, it made for a truly luxurious time. The next day, after enjoying a healthy breakfast carefully prepared, we were kindly driven to Motohakone Port. From the deck of the pirate ship, we cruised while looking at Mt. Fuji and fully enjoying the cool breeze. We’ll be back again.

It was a wonderful Accommodation. The Room size and the open-air bath were both just right for relaxing. The staff were also lovely, with the perfect sense of distance, and it was very soothing. I’m quite strict about cleanliness, but it was flawless. I’d love to stay again. For this price, the quality makes me want to come back.

I’ve been staying here for over 20 years. Since retiring, I think I’ve been visiting a bit more often. I also enjoyed the renewed half-buffet breakfast. I’m planning to stay about two more times before the end of the year. As always, the staff were pleasant and welcoming, and I had a relaxing stay. Thank you very much. One request: while the croissants at the current half-buffet were delicious, I would be happy if you could also offer the larger ones you used to have.

I stayed for a Multiple Night Stay. I was very happy to be upgraded to an available Room. Although the weather wasn’t great, I think the view from the balcony is the best at this Hotel. The staff were cheerful, and I had a wonderful stay. I would like to stay again next time.

It had been a very long time since my last visit. The warm, homey atmosphere was just the same, and the Onsen water was as wonderful as ever. Lately I’ve mostly stayed at Accommodations with an Onsen in the Room, but I was reminded again how great Yunohana is—unchanged and truly special. I’ll be back again. The meals were delicious too.

The facilities, bath area, and Room were all clean and tidy, making for a very comfortable stay. There was a great variety of food we enjoyed, along with many kinds of alcohol and drinks—it felt like a luxurious Business Hotel. The staff were very kind, and check-in and payment were smooth. The weather wasn’t great, but it was still a fun golf trip. The misty garden had an almost magical atmosphere and was lovely too.

This was my first stay here, and it felt far more fulfilling than you’d expect from just one night and two days. From the warm welcome on arrival, everything was handled with great care. The staff’s hospitality left a lasting impression, and throughout my stay they were attentive to even the smallest details. From start to finish—including the send-off at departure—I felt genuinely well looked after. Rather than feeling formal or scripted, it truly felt like each guest was treated as an individual. The Room had a calm, relaxing atmosphere, and best of all was the private open-air bath attached to the Room. Being able to soak in an Onsen at my own pace whenever I wanted was a special luxury, and it felt so good I wanted to go in again and again. Enjoying the open-air bath while taking in the garden and surrounding nature helped me forget everyday fatigue. The meals were also carefully prepared dish by dish—delicious not only in flavor, but also in presentation and seasonal touches. I enjoyed them so much that mealtime itself became one of the highlights of the trip. The overall atmosphere of the Ryokan is wonderful as well—quiet, serene, and naturally calming just by being there. Everything is beautifully maintained down to the smallest details, making it an ideal space for a true escape from daily life. Even though it was a short stay of one night and two days, by checkout I was surprised at how much lighter I felt both physically and mentally—I was able to fully recharge. This is a Ryokan that honestly makes you think, “I want to stay here again.” If you’re looking for Accommodation in Hakone, I highly recommend staying here at least once.

We have four dogs, including a Golden Retriever and a Mameshiba, so we always stay in a villa with a private dog run. However, every time we’ve felt that something was always just slightly inconvenient—but RETONA was perfect. Since there’s a splash pond in the dog run, we thought we should bring towels, but there were towels right at the entrance, along with a water tank for dogs and bowls. We also received one complimentary drink per person from the vending machine at the dog-run entrance!! Thanks to that, our dogs were able to run around the spacious dog run to their hearts’ content and slept soundly at night. For dinner, since our dogs are always with us as usual, we assumed the food would end up getting cold—but each dish was served at just the right time: hot items while still hot and cold items while still cold. Everything was delicious—the soup and even the mango vegetable juice—and the appetizers were presented like an afternoon tea set: not only tasty but also beautifully arranged. Whenever we met any staff member, they greeted us with wonderful smiles, and they even helped carry our luggage upon arrival—which was truly helpful for our multi-dog household. The bath in our Room was very spacious as well, everything was spotless throughout, and above all we didn’t feel any drawbacks or inconvenience at all. We travel at least five or six times a year, and during long holidays we often stay about four nights. We would absolutely love to visit again. Thank you very much.

Five of us stayed together, and both the bedroom and living room were spacious, very clean, and extremely comfortable. Check-in was smooth as well! The amenities were well stocked, including loungewear, and it was very helpful to have plenty of provided tableware, cooking utensils, and seasonings. Above all, the sauna heated up to a high temperature in a relatively short time—it was fantastic! If I had to mention one thing, we would have loved one or two more relaxation chairs, but it was such a great Accommodation that it felt almost too good for the price during the Obon holiday period.

I’d been wanting to visit for a long time, and I was finally able to stay this time. Unfortunately, because of the rain there was no goat welcome, but I enjoyed a champagne welcome drink in the lobby and headed to my Room feeling excited. The Room was very spacious and impeccably clean, so I felt comfortable throughout my stay. The fog was quite heavy so the view wasn’t very clear, but I was told you can see Mt. Fuji on a clear day. I also really appreciated the complimentary free-flow drinks in the refrigerator. I requested refills of various items such as half bottles of champagne and water. The bath is an Onsen, with a faint sulfur scent and just the right temperature. It wasn’t an open-air bath, but opening the window made it feel wonderfully airy. It was also my first time staying in a Room with a sauna (with cold plunge), and it was a great experience—I worked up a good sweat and truly enjoyed it. Dinner was thoughtfully prepared across every dish and absolutely delicious! The wine pairing was excellent as well, and I had a wonderful time until the very end. For a late-night snack, we were served conger eel sushi—far beyond what you’d expect for “late-night,” truly authentic. I enjoyed it with another refill of champagne. For breakfast we chose in-Room dining; the pork miso soup was especially delicious, and being able to have seconds left me completely satisfied. Above all, the staff were courteous with just the right sense of distance while still being incredibly attentive—checking on drink replenishments in our Room and more—which made for an excellent stay. I would love to return for another stay. Thank you very much.

We stayed here when I was seven months pregnant for a maternity trip. It was our first time staying in Gora, and with so many Accommodations to choose from, we decided based on the in-room open-air bath, the Reviews of the food, and the high level of service—and it was absolutely the right choice. Every dish was delicious, and from check-in to check-out we had a truly comfortable experience. It was our last trip together as a couple before the baby arrives, and it became a very memorable journey. My husband also said that although he has stayed at many Accommodations before, this one left a particularly strong impression and he was very satisfied. We would definitely like to stay again.

We stayed here for our silver wedding anniversary trip. Every meal was delicious!! The in-room open-air bath was wonderful, and we were able to relax in the Japanese-Western style Room, which we were very satisfied with! They even prepared a celebratory plate during dinner—it truly made for a happy one-night stay! Thank you very much. We were also happy that the drinks in the refrigerator were complimentary! We would love to stay here again when we visit Hakone!

From the front desk with a panoramic view of Hakone’s great natural scenery to the Room with a private open-air bath, everything was excellent! The food was also very satisfying. The incense service and drink service were plentiful and much appreciated. The staff were very kind as well. We’ll be back!

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

From the moment we boarded the elevator to the Ryokan from in front of Sounzan Station, it was an exciting experience. The Accommodation and all the staff welcomed us with a warm atmosphere, and everything—the Room, the carefully prepared meals, the Onsen, and the views—was wonderfully soothing. We were able to spend a slow, quiet, luxurious time. Thank you very much.

I had always thought that if I were to stay in Hakone, it would be at Suishoen, and my wish finally came true—I was able to visit at last! It was exactly the Accommodation I had imagined, and I could truly feel the high quality in every aspect, making for a very fulfilling stay. The meals I had been looking forward to were not only delicious but also a delight to the eyes, and both dinner and breakfast were excellent. That said, the corn rice at dinner felt a bit overdone… I think simple corn would have been enough. The Room was more spacious than I expected and very relaxing, and I thoroughly enjoyed the bath with a footbath feature. Above all, the staff’s thoughtful hospitality was outstanding—this was an Accommodation where I felt truly comfortable.

I stayed here with my wife for our wedding anniversary. The Room and the in-room bath were very clean, and we were able to relax and enjoy a wonderful time. Both dinner and breakfast were delicious no matter what we tried, and we were truly impressed. All of the staff were kind, and greeted us every time we saw them, so even though it was just a one-night stay, we felt very comfortable throughout. If we have the opportunity, I sincerely hope to stay here again. Thank you very much for providing such a wonderful experience.

The Okinawa Fair and the tuna carving show were amazing! This was our second visit during summer vacation, and it was so delicious that we’d love for you to hold it again next year. The open-air bath in the Room was also very comfortable, and no matter how many times we visit in a year, we never get tired of it. The warm smiles and attentive hospitality from the proprietress and all the staff are so comforting and relaxing that every time we come, we find ourselves wanting to return again soon. We’ll be back before the end of the year—thank you very much.

We stayed in a 14-tatami room with the Beef Shabu-Shabu Plan. We drove there, and after check-in they kindly provided Shuttle Service to Togendai. Dinner featured beautifully marbled beef shabu-shabu, which got the whole family excited, and it was delicious. Although we couldn’t see Mt. Fuji even once due to afternoon thunderstorms on both days, we were very satisfied with the great hot spring bath and tasty meals.