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It was the best trip. This was a wonderful Ryokan in every respect—Japan’s oldest bath, the cuisine, the service, and the Onsen. I stayed at Kashotei with in-room dining, and every dish of the carefully prepared kaiseki meal was outstanding. The staff were perfect—always smiling and considerate—and the tour was also educational, helping me learn about the hot-spring cure area and the history of the Accommodation. After enjoying the open-air bath, family bath, and Japan’s oldest bath, my skin and hair felt silky smooth. The lounge is great too. Please do visit.

I personally love the Genroku-no-Yu bath, though it may not be to everyone’s taste. The route to the annex can be hard to find, so it’s best to ask the front desk for clear directions first.

The Accommodation has a nostalgic, retro feel while still being very stylish and lovely. This time we stayed in the “Japanese Twin with Terrace” Room—tatami flooring, low beds, and a deck terrace. What impressed me most was how comfortable the bed was! I was told it’s a Nishikawa Muatsu mattress, and it truly felt amazing—I slept unbelievably well. The pillow was also excellent, and I completely fell in love with the bedding. I’d like to use the same one at home, so I would really appreciate it if you could tell me which type of Muatsu it is. The Onsen was wonderful as well. All three private baths had their own unique charm and were beautiful. The large public bath was also very relaxing—I ended up going in many times during our stay. As soon as you soak in the Onsen, your body warms up right away. The water feels soft, and your skin becomes moisturized and silky smooth. I also loved that bath towels were provided at the baths, so you can always use a clean one. Truly excellent therapeutic bathing. Unfortunately it rained this time—but because of that, we were able to take our time at the Accommodation, soak in the Onsen slowly, and enjoy doing nothing. We chose a Plan with 12:00 checkout, so we didn’t have to rush in the morning and could enjoy the Onsen until the very end. And then—the meals. Absolutely no complaints. Each dish was carefully prepared and beautifully presented. It was a meal where you can truly enjoy every course for what it is. And something I’ll never forget: draft Yebisu beer! After it arrived, the foam gradually rose up into a rich head—it looked delicious even before tasting. And when I tried it… it really was incredible. I honestly thought there aren’t many places where draft beer tastes this good—it moved me. This “Joshu Beef & Gunma’s Blessings / Three Free Private Open-Air Baths / 12:00 Checkout / A Nostalgic Holiday” Plan was absolutely perfect for me. Shima Onsen in the rain is wonderful too. Soak in the Onsen, eat well, drink well—and sleep incredibly well. In this charming retro Accommodation, I had an amazing time that relaxed both my mind and body. All of the staff were pleasant as well, and the overall atmosphere throughout the Accommodation felt very comfortable. We felt great from start to finish during our stay. The Onsen, meals, bedding—and above all else—the warm hospitality from everyone on staff. Everything felt so comfortable that this is an Accommodation I definitely want to stay at again.

The staff were very kind and helpful, which made our stay wonderful. With this Plan, we were able to use the private bath free of charge. Since there are only a few guest rooms, we enjoyed a calm, relaxing atmosphere where we could clearly hear the sound of the clear stream. We would love to visit again if we have the chance.

I thought it was a very nice Ryokan. Even though the building and Facility are understandably old, all of the staff were wonderful. Dinner had a wide variety of dishes, and for my growing son they kindly provided extra white rice in addition to the final rice course, which we really appreciated. The attendant was also very kind, and we enjoyed our meal at a relaxed pace. There were several baths and we couldn’t try them all, but I’d definitely like to come back and enjoy them again. One small downside was that the shower temperature in the bath area wasn’t consistent, but overall it was a great stay. Thank you very much for your hospitality.

It was a wonderful Ryokan in every respect—hospitality, open-air bath, and meals. I would stay here again.

The Room, baths, and meals were all wonderful. Both the in-room bath and the private Kashinoki-no-Yu Onsen were excellent. When I mentioned that the handle on the bath basket had come off, they responded immediately. As for the food, when I told them I have gout and can’t eat pork, they adjusted part of the meal. Every dish was delicious, and you could really tell how carefully everything was prepared. The soba was also great. All of the staff we spoke with in various situations were very pleasant, and it truly became a memorable trip. The view from the Room was amazing as well. There was a light mist over the mountains, and we enjoyed the beautiful scenery. It rained at night, but that actually made it even more relaxing with the sound of rain—I didn’t feel disappointed at all even though it rained. The American who traveled with me was impressed by everything and happily said they will definitely come again! I rarely write a Review no matter how much I travel, but Tsuruya was truly outstanding. If you’re considering a trip to Gunma, this is an Accommodation I would highly recommend—so I decided to write this Review. Next time, I’d love to enjoy the winter scenery along with the Onsen and meals. We will definitely visit again! Thank you very much.

We had a very relaxing stay. We’d love to come again, but there aren’t many sightseeing spots nearby, so it’s perfect for a quiet, laid-back getaway. Thank you for your hospitality.

We stayed here to celebrate a special anniversary, and it turned out to be an even more wonderful stay than we expected. The warm, attentive hospitality from the proprietress and all the staff made us feel truly welcomed. The Room was exceptionally clean and well maintained, so we could relax in complete comfort. Each private bath had its own charm, and we were able to fully enjoy the Onsen at our leisure. Both dinner and breakfast were extremely satisfying. Dinner offered a wide variety of dishes—everything from meat and fresh sashimi to richly flavored vegetables was outstanding. Breakfast also featured local ingredients, with gentle seasoning that suited our tastes perfectly. Since it was our anniversary, we requested a surprise cake, and they kindly accommodated us, making this an unforgettable trip. We would love to return again in a different season. Thank you so very much.

After descending from the mountains on the second night of my two-night stay in Shima Onsen—somewhere I had long wanted to visit—I stayed at this Accommodation. It is located in a quiet area, and the beautiful views of the Shima River from both the Room and the baths, along with the excellent spring quality and comfortable temperatures, made me very satisfied. The three large public baths were each enjoyable. The proprietress’s picture-story show and talk, which she has continued for 33 years, were skillful, fun, soothing, and highly recommended. The staff were also polite and very pleasant, providing attentive hospitality throughout. This is one Accommodation I would like to stay at again.

Although the exterior looks a bit old, once you step inside it is wonderful, and the front desk staff were very pleasant. The open-air bath in the Room was extremely relaxing, and I ended up using it many times.\nUnfortunately, we ran into a typhoon on the way back and had to leave without seeing anything, but I would like to visit again when the weather is good.

Not only were the cleanliness and comfort excellent, but I also felt this was a wonderful Hotel thanks to the staff’s attentiveness, thoughtfulness, and teamwork. As we were traveling with my elderly parents, I contacted the Hotel in advance about a few concerns, and they kindly offered helpful suggestions. On the day of our stay as well, they showed such considerate care and checked in on us so often that I almost felt sorry for troubling them. Although it was a Saturday in the last week of May and I’m sure there were many guests, it was very quiet. There was no crowding at meals or in the baths, and our Room—spotlessly clean—was very comfortable. Even my father, who usually uses an Onsen only once wherever we go, said “My body feels so much lighter!” and went in twice—both evening and morning. We were also very grateful for the private bath. My sister had been avoiding Onsen because she was self-conscious about her surgical scars, but thanks to this stay she was able to enjoy an Onsen again for the first time in a long while, which made her truly happy. Thanks to Itoen, our whole family was able to relax comfortably and have a wonderful time together—we are filled with gratitude. I will strongly recommend it to friends as well! Thank you very much.

The spacious hinoki bathtub in the onsen was amazing, with plenty of room to stretch out. As advertised, the BBQ hamburger at dinner was the most delicious. We stayed in a room called "Island Blue," and the wood stove provided a warm and relaxing atmosphere. The autumn leaves from the room and the view of Hosen Gorge within the property were stunning. This time, we used our trial Diamond membership, so late check-out went smoothly; however, it was slightly disappointing that we had to confirm during dinner to receive the Chivas Regal benefit. It seems improvements have been made compared to reviews from a few years ago, so there’s still potential for further growth.

This Onsen Accommodation is tucked away in the mountains, a short distance from the center of Shima Onsen. Although I hadn’t made a Reservation, they kindly provided Shuttle Service, which was a big help since walking in the extreme heat would have been tough. There are three private-use baths on the first floor. You can use them anytime if available, and you can also check availability online, which is very convenient. The refrigerator had chilled water inside—a nice touch. Drinks can be purchased from the refrigerator on the first floor. There is also one massage chair. The bath amenities were exceptionally well stocked—possibly the best I’ve ever seen—not only shampoo and conditioner, but also shaving foam and facial cleanser, with a wide variety of options. With three baths for a relatively small number of rooms, it felt like they were available whenever I wanted. Because it’s free-flowing natural hot spring water (kakenagashi), I could even bathe late at night. Being able to soak without worrying about others was wonderful. Compared to the Ryokan’s exterior, the dining area was chic, clean, and newly built. The food was delicious and I was very satisfied. I traveled by train and bus, so limited service frequency is a drawback—but aside from that, this is an outstanding Accommodation.

It was a cozy accommodation, but a very clean and excellent ryokan. The food was outstanding, especially the Joshu beef steak. Additionally, the handmade soba noodles were delicious. The private onsen was slightly small but a very nice bath. Thank you for your hospitality.

These days, it’s rare to find an Accommodation without foreign staff, and the meals here are very carefully prepared using local ingredients. There are many baths, and they will even let you reserve a large open-air bath that was apparently once used as a mixed-gender bath. It’s an excellent open-air bath and highly recommended. There is also an open-air bath a short walk from the Accommodation, but I was told it can only be used during daylight hours because bears have been seen in the area. The building has the feel of an old Ryokan and shows some wear in places, but it is kept clean and well maintained. The resident cat has changed over time; when I asked the proprietress, she brought her out on a leash. Perhaps because she is well loved, she likes people and will purr even when meeting you for the first time.

The Accommodation’s services felt fairly minimal, but the staff responded to questions and provided guidance very politely and kindly. The building shows its age, and the Room had a slight musty smell right after entering, but it was only noticeable when coming and going and didn’t bother me much during the stay. The Onsen has three open-air baths, and if they’re available you can use any of them freely. There’s no time limit, so you can relax at your own pace. Each bath has a different temperature, and there are washing areas as well, so I could compare them as many times as I liked depending on my mood that day. It was an Onsen lover’s dream—I was completely satisfied. This time I booked a Plan with one night and two meals, so meals were served at the sister property. It felt a bit inconvenient that drinks were charged separately on the spot, but the number of dishes was just right, and the meat was very delicious.

It was a wonderful Accommodation. The Room was spacious, and the open-air bath in the Room was large and continuously flowing, so I enjoyed it many times. There are two private indoor baths and one private open-air bath, so the bathing facilities are excellent. Dinner was served in the Room, everything was delicious, and I finished it all. Breakfast was served in a private dining room with partitions, and it was convenient to order refills of rice, miso soup, and tea via tablet. Breakfast was also very delicious. Having chawanmushi at breakfast made me very happy. I also appreciated that coffee after the meal could be brought to my Room. It stayed cool even in summer, and I was able to relax and fully enjoy both the Onsen and the meals at a leisurely pace. I would definitely like to visit again, and I look forward to staying with you then. Thank you very much for your hospitality.

The facility is old but kept very clean, making for a comfortable stay. The meals were perfectly suited in terms of ingredients and portions for us as an older couple, and they were delicious. The host family was incredibly kind and welcoming. The Onsen was exceptional and even helped improve my joint pain. Plus, having a Japanese-style room with an Onsen at such a reasonable price is amazing! We will definitely visit again. Thank you very much!

On my first visit to Shima Onsen, I had planned to arrive early and do some sightseeing, but due to heavy rain, I ended up waiting until check-in—thank you very much for accommodating me. The Room was very clean and more spacious than I expected. The in-room bath was at the perfect temperature, and I used it many times, which helped relieve my everyday fatigue. I made a Reservation with No Meals Included, but the à la carte dinner was also delicious, and the service was courteous. With an 11:00 check-out, you can take your time, and since you just return the Room key and leave, it feels casual and easygoing—perfect for someone like me who isn’t comfortable with the formal hospitality and send-offs typical of long-established Ryokan.