ออนเซ็นอิตะมุโระ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

As a couple in our 40s, we visited to unwind and enjoy some quiet time away from everyday fatigue. We chose a Room with a balcony so we could relax and watch the sky… but across from us, the torn shoji screens of what seemed to be a Hotel that is no longer operating were visible… at night it felt a bit like a test of courage, so we couldn’t go out… lol. Other than that, the food and baths were wonderful, and there was absolutely no sense of crowds—choosing this small Accommodation was exactly the right decision. After dinner, we went to the riverside about a 5-minute walk away, and it happened to be firefly season. We were both thrilled to see real fireflies for the first time…! The whole village was quiet, and compared with Tokyo it was cool in the mornings and evenings. In the morning we enjoyed a gentle-on-the-body, delicious breakfast. We truly felt refreshed from the bottom of our hearts. This is an Accommodation we definitely want to visit again. Thank you for taking such good care of us.

We chose the seasonal activity “YATAI to FARM.” In the morning, we met at the farm, harvested our own vegetables, and the chef grilled them on a teppan right there. They also grilled pork outdoors with 15 different spices. The maitake risotto made with rice grown on-site was outstanding as well. From harvesting vegetables to the meal service, we were truly impressed by the chefs who cooked at a food stall just for us. Although there was occasional light rain, brunch surrounded by nature became an unforgettable memory. Highly recommended!

I was satisfied with everything: the forest view from the room’s deck, the atmosphere and food at the dinner restaurant, the excellent hospitality, and the well-rounded breakfast. The only area for improvement was that the meat at dinner was a bit tough and hard to chew due to sinew.

Meals are prepared in each Room, and the Onsen is spacious—this is an excellent Ryokan. We keep coming back. We look forward to staying again.

There was an issue the day after my stay, but they handled it courteously. I would like to stay here again.

I made a last-minute Reservation the night before and stayed here. The Room had dog amenities, and there was also a trash bin for dog waste in the shared area outside the entrance, which was very helpful. The private bath while looking out at the greenery was also incredibly relaxing. Every meal was delicious, and there was more than enough food even for someone with a big appetite like me—I was very satisfied! I worry that my dog might bark if left alone in the Room, but I could bring my dog along to meals and the bath, so I felt at ease throughout my stay. Thank you for such a comfortable stay from check-in to check-out.

This time, we chose this cottage so we could play the ukulele in the Room. It was our first time staying at such a wonderful Accommodation, and we were truly impressed!! Because it’s relatively new, everything was excellent—to the point that we felt like staying two nights next time. We were completely satisfied! The bedroom was spacious and relaxing; it really soothed us. Highly recommended for any occasion!

It was my first stay in Nasu. The open-air Onsen and meals were excellent. There is also a wide variety of alcoholic beverages. The maisonette room might not suit everyone's taste, but I found it comfortable.

The meals were absolutely delicious, and I was very satisfied, including the dessert. Thank you for kindly accommodating my situation by preparing breakfast to take away! Thanks to that, I was able to reach Hunter in 1.5 hours. I’d love to visit again in summer. Thank you for your hospitality.

We stayed as a family of five (myself, my wife, and our three children) with a Plan that included admission to Nasu Highland Park plus the all-you-can-ride Fantasy Pass. On the morning of our stay, we received the tickets from the owner and enjoyed Nasu Highland Park to the fullest until closing time. After that, we headed to this pension, which is very close—about a 5-minute drive away. When we arrived, the owner and his wife welcomed us warmly, and our travel fatigue melted away. The connecting Room with two adjoining rooms was such a treat for families—our kids were excited saying, “This is different from usual!” The private family bath we reserved before dinner used groundwater, and it warmed us through just like an Onsen—so relaxing and comfortable. Dinner was a course meal, and everything was truly delicious—we were completely satisfied. The highlight was the steak served with a yogurt-based sauce; both my wife and I were genuinely impressed. Rice refills were free, and it was so good that we couldn’t help getting seconds. After dinner there was an impressive variety of desserts—rare cheesecake, caramel pudding, chocolate cake, fruit, and more—and enjoying them with chai tea was perfect. At night it was very quiet around the Accommodation. After the kids fell asleep, my wife and I could relax together. One of our children had a nosebleed at night and slightly stained the sheets. When I told them about it, they smiled and said kindly: “No problem at all. Thank you for letting us know.” They mentioned that some guests leave without saying anything even if something gets dirty; moments like this really showed how warm-hearted they are. Breakfast the next morning featured freshly baked bread with dips and dressings—hearty portions that left us full from early on. We took it easy until close to checkout time before heading home. When we left, they saw us off until our car disappeared from view—it made us feel truly welcomed. Our kids were happy they spoke to them too; even after returning home they kept saying “We want to go again!” It’s about an hour and a half from our house, but this Accommodation left a lasting impression with its relaxed pension atmosphere, heartfelt homemade cooking, and the kindness of the owner couple. We would love to visit again as a family soon.

Both the front desk staff and the head therapist were wonderful. The Shuttle Service staff from Nasu-Shiobara Station was very kind. Thanks to them, we had a fantastic stay. It was like a dream to be able to enjoy such delicious, authentic Peking duck in Nasu Highlands. We will definitely stay again. Thank you very much.

The Onsen was amazing. Taking a walk and getting a massage made me feel relaxed from the core. The meals were healthy and delicious. It’s close to Tokyo, making it the perfect place for some personal relaxation time. Next time, I’d love to book a Multiple Night Stay!

I’d been curious about Bansankan for a while. The food and herbal tea were delicious, and it was great that we could enjoy the Onsen as a private rental.

It felt like stepping into the world of Anne of Green Gables (though I believe Anne is from Canada...), and it was a wonderful space. The Room also had an antique feel, and my daughter was absolutely delighted. The open-air bath requires a Reservation. Unfortunately, because it’s so popular, we couldn’t use it this time, which was disappointing. Next time I’ll make a Reservation earlier (haha). Since the weather wasn’t great, I’d love to visit again during rose season.

I stayed for one night with a friend. We enjoyed cooking in the kitchen, knitting while watching dramas, and spending time at a relaxed pace surrounded by nature! The cabin was well-equipped with various utensils and seasonings, which was very convenient. Additionally, the distance from neighboring cabins allowed us to enjoy our stay without worrying about others. I would love to visit other SANU locations as well!

We stayed as a family of five. The children were very satisfied, and we had a great time. The space was spacious and open, making it very comfortable. We hope for an improvement such as a roof or cover for rainy weather so we can enjoy barbecues regardless of the weather. We would like to stay again if we have the opportunity.