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On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

I love Onsen and always stay at a Hotel with rooms that have an open-air bath. I visit Atami, Hakone, Fukushima, and Kinugawa at least 10 times a year, but this was my first time at Kanaya Hotel. The teppanyaki meal was wonderful, and the bath was amazing! I definitely want to come again—thank you very much.

This time, I stayed with two male friends. We could really feel the staff’s warm hospitality, the meals were delicious, and the baths were excellent! Next time, I’d love to stay here with my wife.

We chose this Onsen Accommodation because it had the highest Review rating among Onsen Accommodations within a three-hour drive from our home in Yokohama. When I parked my car in the wooded parking area, the owner appeared out of nowhere and said, “You shouldn’t come in such a nice car—you might scratch it.” His playful comment made us laugh. As with any place, visiting an Accommodation for the first time can be nerve-racking, so we truly appreciated how you put my husband and me at ease the moment we arrived. After stepping inside, we were further comforted by the warm welcome from the proprietress—it was genuinely moving. The flowers placed throughout, the beautifully maintained garden, and even the sound of birdsong were all wonderful. Above all, the food was outstanding. Both dinner and breakfast featured many ingredients harvested at home—everything was fresh, and we could really enjoy the natural flavors. The dashi was also thoughtfully tailored to each dish, and we could feel how much care went into every detail. The bath was spacious as well, with excellent water. This is an Accommodation I sincerely want to return to. Thank you very much to everyone on staff.

I visited with my husband for a belated wedding anniversary. The welcome at the entrance by so many staff members was amazing—I was truly surprised. The grand lobby was wonderful, filled with the sound of a pipe organ and an indescribable atmosphere, and the classical furnishings were beautiful as well. We stayed in Building No. 8 in a Japanese-style room with beds. It was incredibly spacious, with a stunning view and the soothing sound of the river flowing below. There was also a TV in the bedroom. The vanity area was large, and even the private bath had Onsen water—pure luxury. The rooftop garden bath was beyond amazing, and all of the other baths were excellent too. Watching trains go by while soaking, seeing birds of prey spread their wings across the sky, and taking in the mountain range—it all felt mystical. I wanted to stay forever... Dinner was served in a semi-private room (almost completely private—and very spacious), and it was an outstanding kaiseki meal with incredible attention to detail worthy of a traditional restaurant. At the end, we even received an anniversary gift from the proprietress—it meant so much to us, and we are truly grateful. Breakfast was also delicious—especially the dashimaki tamago; I became a big fan. Each dish was beautifully crafted and tasted wonderful as well. We will definitely return—this became a truly special memory for us. Thank you very much. P.S. 1: The Asaya manju were unbelievably delicious—I made Reservations for four boxes, and everyone loved them. P.S. 2: The lounge was also fantastic—stylish interior design with wonderful craftsmanship; the sweets were delicious, and they even prepared matcha for us. The manju served with it were Asaya manju as well—an Accommodation that showed heartfelt care in every detail. I would like to order Asaya manju again.

We stayed for one night and two days. We could see the Kinugawa River from our Room, and everything was spotless—an extremely comfortable Room. The meals were a classic Plan centered around pork shabu-shabu, but the spread was very luxurious. It was delicious! The Onsen was also wonderful. Since it was raining, we couldn’t use the open-air bath at night, but by the next morning the rain had stopped and we were able to enjoy it. The water left our skin silky smooth—it was truly excellent. This has become an Accommodation we’d love to visit again. Thank you very much.

Although it was the rainy season and we were concerned about the weather, we had good weather and enjoyed a comfortable one-night stay thanks to the excellent hospitality throughout the property. The meals were also delicious, with well-crafted creative dishes. We felt this is a Ryokan we would like to visit again in a different season.

This stay was even more comfortable than usual. We arrived early, but right after check-in we were informed that our Room was ready, and the staff handled everything flexibly. The Room was as clean as ever, and the bath was still wonderful, but this time the meals were improved in both quality and taste. The restaurant was not crowded, and we received attentive service—likely thanks to how well the dining Reservation times were arranged. I felt a real depth in how the staff maintained an appropriate distance while still being considerate. The care shown by an experienced female staff member and a key male staff member reached every detail. The younger staff were also very pleasant, and their strong teamwork made our stay extremely comfortable. Personally, I keep coming back to Kinugawa because the Rooms are close to the baths, and this time was better than ever. I have already made a Reservation for late summer as well. My rating reflects the price point.

All of the staff were very friendly and provided attentive hospitality. The dishes were beautifully presented and delicious, making our trip truly wonderful.

We were very satisfied with the wide variety of sweets in the lounge, and the meals were also very delicious. All three of us agreed we would like to come again. The bath was relaxing as well. We will definitely return—thank you very much.

I traveled with my partner. The Hotel felt a bit old, but all the staff we passed greeted us warmly and cheerfully, which was very pleasant. They promptly assisted with the reservation call for river rafting and handled it efficiently. The meals in the morning and evening had a wide variety of dishes, were visually colorful, and used local ingredients, which I appreciated. The chicken in the hot pot was delicious, as was the rice. I would love to visit again if I have the chance. Next time, I’d like to try river rafting too!

The entire property—including the Rooms and Onsen—was clean and stylish. The food was delicious, and it was a place where we could truly relax. The lobby also has a great view, making it perfect for unwinding. The Onsen in particular was clean and refreshing, with a view of the Kinugawa River flowing in front of it. They also prepared a kids’ meal that children will enjoy. Adults will be satisfied as well—the portions are generous, the flavors are excellent, and you’ll leave feeling full. We would definitely like to stay again.

Just a short walk from the station with excellent access, and both breakfast and dinner were delicious. We were able to relax and enjoy our meals in a private Room. For dinner, each of us was served freshly cooked white rice from a small individual kamado pot, which made us very happy! At breakfast as well, the fish and yudofu were each heated at the table, so we could enjoy a warm meal. The large public bath was not overly crowded and felt spacious, allowing us to relax and enjoy the hot water. The Room was also spacious, making for a very comfortable stay. The only thing that bothered me was a slightly musty smell in the elevator, but the Facility was new and clean overall. It’s also close to central Tokyo, and I would love to stay again.

It was an amazing value for money! The photos made it look a bit old, so I was a little worried, but there were no issues at all. I made a Reservation for a spacious Room, and it was absolutely fantastic! The view was great, the Room was clean, and I was truly satisfied. The open-air bath was very relaxing too. And above all, the buffet was such an incredible deal! There were so many things I wanted to eat for both dinner and breakfast that I couldn’t decide. The young woman at the front desk was also very pleasant. Also, there is the Kinu-kaniwa Suspension Bridge near the Hotel, and the scenery there was amazing.

I was satisfied far beyond the price.

We stayed at Kinugawa Onsen “Kizuna” from July 31 to August 2, 2026 (2 nights/3 days). We checked in with two adults, one child, and two Chihuahuas. I thought I had made a Reservation for a Room without an open-air bath, but due to what seemed to be a communication issue, we were instead shown to a Room with an open-air bath (a lucky surprise). Having an open-air bath in the Room meant we could enjoy the Onsen anytime, day or night, and our whole family had a truly happy time. For every meal (breakfast and dinner), we were able to dine in a private room (rather than the usual shared dining area). The menu changed each time, so we looked forward to every meal and headed there excitedly. Each dish was refined and absolutely delicious. With drinks as well, we felt completely satisfied after every meal. By chance, the Nikko Fireworks Festival was held on Saturday, August 8, and we were able to enjoy spectacular fireworks from our Room as well (another lucky moment). Above all else, what made our stay so comfortable was the attentive service from the manager and staff members—and their genuine hospitality in accommodating guests’ requests. That level of professionalism seemed to fill the entire Ryokan, allowing guests to relax completely and enjoy an exceptional experience. For three days, we fully enjoyed an extraordinary getaway both physically and mentally. It may sound childish, but it was such a wonderful Ryokan that I didn’t want to leave—I wanted to stay forever. Everyone in our family kept saying “Let’s come again,” so we will definitely return. My heartfelt thanks go out to everyone who took care of us at “Kizuna.” Thank you very much for everything.

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

We stayed here for the first time just after New Year’s, and my spouse, our dog, and I were all very satisfied—so we came back again four months later. Everything was excellent: truly pet-first, wonderful staff hospitality, great meals, and relaxing baths. Modern stylish Accommodations are nice too, but we really love Kinugawa’s charming retro atmosphere… We’re already planning our third visit this year… We’ll be coming all the way from Izu (lol). See you then!

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

The exterior looked like an ordinary Ryokan, but inside, the Rooms, baths, and dining area were all very clean. The meals were delicious Nikko-style dishes, carefully presented in thoughtfully chosen tableware and handmade. It was also very close to Nikko Edo Wonderland—about a 2–3 minute drive—so it’s a recommended Ryokan for those who are not particular about Onsen. To the proprietress: the washlet in Room 205 is broken. I think it would be best to have it repaired as soon as possible.