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Thank you for having us for one night. The meals were delicious, and the service was excellent. I forgot my belt in the Room, but when I contacted you, you promptly sent it to my home with shipping prepaid. It was carefully packaged and arrived in perfect condition. Thank you very much for your help.

I visited with my husband for a belated wedding anniversary. The welcome at the entrance by so many staff members was amazing—I was truly surprised. The grand lobby was wonderful, filled with the sound of a pipe organ and an indescribable atmosphere, and the classical furnishings were beautiful as well. We stayed in Building No. 8 in a Japanese-style room with beds. It was incredibly spacious, with a stunning view and the soothing sound of the river flowing below. There was also a TV in the bedroom. The vanity area was large, and even the private bath had Onsen water—pure luxury. The rooftop garden bath was beyond amazing, and all of the other baths were excellent too. Watching trains go by while soaking, seeing birds of prey spread their wings across the sky, and taking in the mountain range—it all felt mystical. I wanted to stay forever... Dinner was served in a semi-private room (almost completely private—and very spacious), and it was an outstanding kaiseki meal with incredible attention to detail worthy of a traditional restaurant. At the end, we even received an anniversary gift from the proprietress—it meant so much to us, and we are truly grateful. Breakfast was also delicious—especially the dashimaki tamago; I became a big fan. Each dish was beautifully crafted and tasted wonderful as well. We will definitely return—this became a truly special memory for us. Thank you very much. P.S. 1: The Asaya manju were unbelievably delicious—I made Reservations for four boxes, and everyone loved them. P.S. 2: The lounge was also fantastic—stylish interior design with wonderful craftsmanship; the sweets were delicious, and they even prepared matcha for us. The manju served with it were Asaya manju as well—an Accommodation that showed heartfelt care in every detail. I would like to order Asaya manju again.

This stay was even more comfortable than usual. We arrived early, but right after check-in we were informed that our Room was ready, and the staff handled everything flexibly. The Room was as clean as ever, and the bath was still wonderful, but this time the meals were improved in both quality and taste. The restaurant was not crowded, and we received attentive service—likely thanks to how well the dining Reservation times were arranged. I felt a real depth in how the staff maintained an appropriate distance while still being considerate. The care shown by an experienced female staff member and a key male staff member reached every detail. The younger staff were also very pleasant, and their strong teamwork made our stay extremely comfortable. Personally, I keep coming back to Kinugawa because the Rooms are close to the baths, and this time was better than ever. I have already made a Reservation for late summer as well. My rating reflects the price point.

All of the staff were very friendly and provided attentive hospitality. The dishes were beautifully presented and delicious, making our trip truly wonderful.

We were very satisfied with the wide variety of sweets in the lounge, and the meals were also very delicious. All three of us agreed we would like to come again. The bath was relaxing as well. We will definitely return—thank you very much.

We stayed at Kinugawa Onsen “Kizuna” from July 31 to August 2, 2026 (2 nights/3 days). We checked in with two adults, one child, and two Chihuahuas. I thought I had made a Reservation for a Room without an open-air bath, but due to what seemed to be a communication issue, we were instead shown to a Room with an open-air bath (a lucky surprise). Having an open-air bath in the Room meant we could enjoy the Onsen anytime, day or night, and our whole family had a truly happy time. For every meal (breakfast and dinner), we were able to dine in a private room (rather than the usual shared dining area). The menu changed each time, so we looked forward to every meal and headed there excitedly. Each dish was refined and absolutely delicious. With drinks as well, we felt completely satisfied after every meal. By chance, the Nikko Fireworks Festival was held on Saturday, August 8, and we were able to enjoy spectacular fireworks from our Room as well (another lucky moment). Above all else, what made our stay so comfortable was the attentive service from the manager and staff members—and their genuine hospitality in accommodating guests’ requests. That level of professionalism seemed to fill the entire Ryokan, allowing guests to relax completely and enjoy an exceptional experience. For three days, we fully enjoyed an extraordinary getaway both physically and mentally. It may sound childish, but it was such a wonderful Ryokan that I didn’t want to leave—I wanted to stay forever. Everyone in our family kept saying “Let’s come again,” so we will definitely return. My heartfelt thanks go out to everyone who took care of us at “Kizuna.” Thank you very much for everything.

After staying at Mikazuki Hotel in Chiba (Katsuura and Kamogawa) last year and the year before, we visited Nikko Kinugawa Hotel Mikazuki for the first time this year. With the all-inclusive plan, we could enjoy a welcome lunch right after arrival and use the pool as well, and the kids seemed to have a great time. Both Japanese and international staff provided excellent service, with thoughtful attention throughout, which really impressed us. I was excited about the all-you-can-drink alcohol from the welcome lunch onward, and my wife and grandparents also loved how clean the Hotel was and how good the service was—so we would definitely like to stay again! Thank you very much for taking care of us for two days.

I traveled with my partner. The Hotel felt a bit old, but all the staff we passed greeted us warmly and cheerfully, which was very pleasant. They promptly assisted with the reservation call for river rafting and handled it efficiently. The meals in the morning and evening had a wide variety of dishes, were visually colorful, and used local ingredients, which I appreciated. The chicken in the hot pot was delicious, as was the rice. I would love to visit again if I have the chance. Next time, I’d like to try river rafting too!

It was an amazing value for money! The photos made it look a bit old, so I was a little worried, but there were no issues at all. I made a Reservation for a spacious Room, and it was absolutely fantastic! The view was great, the Room was clean, and I was truly satisfied. The open-air bath was very relaxing too. And above all, the buffet was such an incredible deal! There were so many things I wanted to eat for both dinner and breakfast that I couldn’t decide. The young woman at the front desk was also very pleasant. Also, there is the Kinu-kaniwa Suspension Bridge near the Hotel, and the scenery there was amazing.

We stayed here for the first time just after New Year’s, and my spouse, our dog, and I were all very satisfied—so we came back again four months later. Everything was excellent: truly pet-first, wonderful staff hospitality, great meals, and relaxing baths. Modern stylish Accommodations are nice too, but we really love Kinugawa’s charming retro atmosphere… We’re already planning our third visit this year… We’ll be coming all the way from Izu (lol). See you then!

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

This was my first stay, and I was truly surprised by how spacious the Room was. I was able to relax at a leisurely pace. The lounge was also spacious, with a wide selection of drinks. Both dinner and breakfast offered a great variety and were delicious. I would like to stay again.

I was satisfied far beyond the price.

Thank you for taking care of us on our one-night, two-day family trip over the long weekend. It seems Reservations for karaoke, table tennis, billiards, and the private family bath are available on a first-come, first-served basis. With an 18:00 check-in, we could only make a Reservation for billiards. Even though the price is the same, it felt like we missed out a bit. Meal times also fill up starting with the most popular slots. I appreciated that both guests and staff were mostly Japanese. The buffet was great, and having all drinks included was excellent. However, many of the staff were older and seemed to have a hard time keeping up with refills... I would have liked to see younger staff working more efficiently there. That said, the senior staff worked hard and were very polite!! The Room was spacious and nice, but there were snack crumbs under the desk... It would be helpful to have a lint roller in the Room.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

The exterior looked like an ordinary Ryokan, but inside, the Rooms, baths, and dining area were all very clean. The meals were delicious Nikko-style dishes, carefully presented in thoughtfully chosen tableware and handmade. It was also very close to Nikko Edo Wonderland—about a 2–3 minute drive—so it’s a recommended Ryokan for those who are not particular about Onsen. To the proprietress: the washlet in Room 205 is broken. I think it would be best to have it repaired as soon as possible.

The Ryokan staff were very thoughtful, even in the smallest details!

We used Reserve for his birthday. The guest room and Facilities were very spacious and spotless. This Accommodation pays close attention to every detail, from the building itself to the furniture and small touches. It was exactly as imagined, with wonderful hospitality—we were completely satisfied! Breakfast was very luxurious; I chose the Japanese set meal, and there was also a salad and dessert buffet, so we were fully satisfied from the morning. The space was so comfortable that we didn’t want to leave. We would love to come again, and it’s an Accommodation I can confidently recommend to friends.

I made a Reservation at this Accommodation mainly for a Room with an open-air bath. In reality, the Room was spacious, and the bathtub in the open-air bath was larger than expected, so I was very satisfied. Meals were buffet-style with a wide variety of options. At many buffets, the sashimi is not as fresh as it could be, but here it was fresh and delicious. At this price for what you get, I have no complaints. I would like to stay again.

During our two-night, three-day stay, we were able to relax and unwind in this quiet Accommodation. The meals were also very delicious. The Tochigi Wagyu beef in particular was tender and outstanding. All the staff provided pleasant, welcoming service, which made our stay very comfortable. The large public bath was spacious, and perhaps because there aren’t many guest rooms, it never felt crowded—almost like having it to ourselves—so we could soak at ease. I was happy that the hair dryer was a ReFa. The welcome apple juice and manju were delicious. I noticed the apple juice was sold at the shop—I regret not buying some to take home. I’d love to stay again when visiting Kinugawa or Nikko.