โออิตะ × ที่พักยอดนิยมสำหรับชมพระอาทิตย์ตกโรงแรม·เรียวกังที่มีคะแนนความพึงพอใจสูง - 2หน้า

As a first-time guest, I didn’t know the entrance passcode and was stuck. I contacted the Hotel after 3:00 p.m., but instead of speaking with someone, I only received automated guidance telling me to send my questions by email. While I was doing that, an email with the entrance passcode arrived (it wasn’t sent in response to my request—it was a separate email). Only then could I enter and complete check-in. The first email did not mention that a passcode is also required at the entrance, so it’s easy to mistake the number under the QR code for the entrance code. It was raining, and because the eaves at the entrance are high and short, some guests couldn’t get inside without getting wet. Other guests were also confused—I even had to unlock it from inside and tell them that the entrance passcode is different. It would be helpful if there were on-site instructions explaining how many digits the entrance passcode has and that it is different from the QR-code number. The Room itself was new and clean, although the walls are thin enough that you can hear TV sounds. Since I stayed in my Room during daytime on a Multiple Night Stay, I would like a “No cleaning / Do not enter” sign to be provided.

We stayed in the Luxury Suite as a family of four. The Ryokan slippers were a bit hard and uncomfortable to wear. Other than the distance and cold walk from the Room to the large public bath, everything was excellent. The rental yukata and hair accessories were lovely. On snowy days, we recommend avoiding the Yamanami Highway. We are grateful for the front desk's kind advice on the best route home.

This was my first stay. The front desk staff were very courteous. There were complimentary drinks on the first floor, and the ice-cold draft beer was excellent. The Room was spacious and had a massage chair, so I could relax, but I couldn’t adjust the air conditioning—when I tried to operate it, it turned off. I filled the in-room Onsen right away and enjoyed a very pleasant bath, but my parent, who has difficulty walking, said the step was high and felt scary. Since everything is flat around it, I thought a handrail would make it safer. I understand this may be difficult as it is not barrier-free. I was looking forward to dinner. Everything was delicious, including salt-grilled ayu and chicken hot pot, and even the white rice was excellent. The children’s lunch plate was also generous in portion size, and my child happily bit into a big fried shrimp. However, there was one thing that concerned me. My child’s dessert (a mousse-like item topped with fruit) that came with the lunch plate was taken away partway through for some reason. Since I happened to be on the phone at that moment, I wondered why. After that, as if nothing had happened, the removed dessert was served to an adult instead, and jelly was placed for my child. I assumed it had been a mistake, but I believe an explanation should have been given. Taking something once served to one person and then serving it to someone else seems inappropriate etiquette-wise. At the very least, some explanation when bringing out the jelly for my child would have been appreciated. Overall it is a wonderful Accommodation; only the dinner service response bothered me. Thank you very much.

My wife and I stayed here for our usual short getaway. By chance, there were no other guests, so we were lucky to have the large public bath all to ourselves. The staff who assisted us were polite and kind, making it a truly comfortable day. We would love to stay again if we have the opportunity.