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The views and service were wonderful. The kaiseki dinner during the fireworks was both beautiful and delicious, making it a truly special time for our family!

We stayed as a family of four. Since we booked our stay mainly to use the spa, pool, and kids’ area, we were very satisfied. We especially made great use of the lounge. Regarding service, we realized at check-in that our Reservation did not include the children, but the staff responded quickly and we were able to stay—truly grateful.

I chose Mercure Hotel Matsushiro for my first stay in Nagano Prefecture. I decided after checking the Reviews, and it turned out to be an even better Hotel than the ratings suggested. The front desk staff were very professional and helpful, which made a big difference. We were able to enjoy complimentary services not only in the lounge but also in front of the first-floor reception area. The spacious lounge on the third floor was often full, so it would be great if guests could take drinks and snacks back to their Room when no seats are available. Dinner and breakfast time slots could be selected on a tablet, so we could see how busy it was in advance and everything went very smoothly. A marché event was also held in the Hotel lobby, and we enjoyed taking photos with “6 Monkey” as well as buying plenty of local oyaki dumplings and fresh farm produce. There were also children’s events at the tennis courts, which our child really enjoyed. We had a relaxing, unhurried, and comfortable stay at Mercure Hotel Matsushiro, and we would love to stay again. Thank you.

I found this Facility as a pet-friendly option in the Suwa–Matsumoto area that seemed easy to use and reasonably priced. As you make your way through a maze-like residential neighborhood, the space suddenly opens up and you’ll find the Facility there. The Room is small but unique and comfortable, truly living up to its name as a “secret base you can stay in.” The Room is kept very clean, with amenities and supplies well provided. Despite its size, it’s arranged so you can move efficiently and relax with ease. It was a great example of how to make the most of a compact Room.

Both the Facility and the beautiful natural surroundings were excellent, and we were very satisfied. We would love to stay again.