คานางาวะ (นอกเหนือจากฮาโกเน่) × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 2หน้า

We stayed here as a family. It was conveniently located near the station, making it easy to access Enoshima and Kamakura. Check-in was smooth, and the staff were very friendly and helpful. We were able to relax in the Onsen, and the breakfast was delicious. We would love to stay here again.

Even on a rainy day, I was able to arrive without getting wet at all from Sakuragicho Station’s South New Ticket Gate. I had booked two rooms for one person and was a bit confused at check-in, but the staff helped me right away and the process went smoothly. There’s also a Seijo Ishii supermarket on the first floor, which made it incredibly convenient to pick up delicious drinks and snacks for an evening nightcap. Of course, the room was clean as well, and I appreciated the comfortable hospitality that was eco-conscious without being excessive.

From the time of my initial inquiry, the staff were extremely courteous and helpful, which allowed me to feel at ease on the day of our stay. The welcome cruising we had been looking forward to was fantastic, and since it was my wife’s birthday, they kindly upgraded our Room as well. We were able to spend a special time in an outstanding location. Thanks to the warm hospitality of all the staff, it became a truly satisfying anniversary. We would love to stay again.

I was very satisfied because the complimentary amenities suited my skin type. The staff were excellent, and since I had some time before check-in, I waited in the lobby and they kindly offered an early check-in. Their explanations were clear and very helpful. It was also very convenient to be able to check the coin laundry availability on the Room TV.

We stayed in the annex. I had been a bit worried after reading reviews mentioning insects and wondered if it might be an older building, but it was absolutely wonderful. The building may be old, but it is kept very well maintained. As soon as we entered the room, it smelled pleasant from the entrance, and everything was very clean—there was no sign of insects at all, so we felt comfortable staying there. We were able to relax completely. The hot spring and the meals were both excellent.

From the warm welcome at the front desk during check-in to the friendly greetings and conversations from the breakfast staff, everyone was kind and made our stay very pleasant.

Conveniently located near the station. Close to Yokohama, it offers easy access to everywhere and plenty to enjoy.

We chose this property for our road trip because of the parking options and the spacious Room. There is a large multi-story parking garage at Urban Plaza about a 3-minute walk away, so we didn’t have to worry about not being able to park. The Room and bed were both spacious and comfortable. With a car, it was reasonably priced and conveniently located for sightseeing, so we were very satisfied.

I stayed here for the first time to celebrate my birthday, and I’m glad I did—I had a very satisfying stay. At check-in, the gentleman who assisted me was extremely courteous, which made for a pleasant start to my trip. The Room was spotless, and I was especially happy with the well-stocked amenities. The shower in the Room was excellent. I had assumed it would be small, but there was plenty of space and strong water pressure—very satisfying. I also used the Onsen and the pool. The pool had a great view; it was a shame it was cloudy that day, but there were warmer areas in the water temperature-wise, which felt really nice. If I had to mention one thing, it would be perfect if they were directly connected to the Hotel with no need to go outside. I wanted to use the Onsen before checkout, but even though it isn’t far, you still have to walk outdoors—and I didn’t feel comfortable doing that right after waking up without makeup—so I gave up on that idea. Still, I had a fulfilling and worthwhile time overall, and I’m glad I chose to stay here.

This Hotel is conveniently located near Shin-Yokohama. I think it’s a very good Hotel. The shampoo and other amenities are high quality, and I have no complaints. If I had to mention any drawbacks, the shower temperature can be a bit tricky to adjust, and the TV is slightly small. Even then, those are only minor inconveniences if you really look for them. It’s an excellent Hotel for the price, so I will definitely stay here again.

A beautiful Hotel that can also host weddings! It was clean and comfortable. Highly recommended for women.

I didn’t know Kanagawa had such a wonderful place. I was able to relax and take it easy. The room was clean, and the sound of the river was soothing. In the morning, I saw three deer crossing the river. The bath and meals were both great. Tea and water are self-serve, but I think that’s part of their effort to keep the price reasonable. I’d love to visit again.

I often enjoy refreshing stays at luxury hotels mainly in central Tokyo with friends, but this time I ventured to Yokohama for the first time. The spacious room offered a wonderful view through the large windows, and I was able to spend a relaxing, luxurious time. When I returned from dinner, the drinks and towels we had used during the day had been replenished, and I truly appreciated the thoughtful attention to detail and high-quality hospitality. This time, I also enjoyed afternoon tea and a teppanyaki dinner. The afternoon tea was not overly sweet, and it paired beautifully with a wide selection of teas, including original flavors. The teppanyaki dinner highlighted the excellence of the ingredients; every dish was delicious, and I was impressed with each course. From the room to the dining and service, everything exceeded expectations, making it a truly refreshing stay. I would love to visit again. Thank you for such a wonderful experience.

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

We visited to enjoy a family vacation. THE HOUSE has wonderful taste. From the moment we stepped inside, we fell in love with the ocean view stretching across the entire window. We were also captivated by the sight of Mt. Fuji glowing in the sunset, and couldn’t stop taking photos. There was an original photo book casually placed there, and when we opened it, inspiring words appeared, which conveyed the lovely thoughts behind this place when it was built. Since it was Golden Week, Aburatsubo and Misaki Port were crowded, but coming back felt like returning to a secluded private villa where we could truly rest and enjoy the quiet. Also, at a Hotel or Ryokan you can feel slightly rushed about breakfast times, so it was great to spend relaxed “THE HOUSE time” without that. Our dog could also stretch out and seemed very happy. Thank you very much.

The staff were very kind. The Room was clean overall and very comfortable to stay in. When I asked for a soft drink, they prepared a different variety than expected, which surprised me—in a great way! I was really happy. There was a small kitchen, so it was convenient for light cooking. Also, there was an excellent selection of face wash and skincare items like toner, which was great. The bed was fluffy and the pillows were soft, making it very comfortable to sleep. I also appreciated having a Nintendo Switch available—it was really fun! There were so many services, and everything was fantastic. I’d definitely like to stay again!

I stayed here back when it was Edit Yokohama and had a great impression. There are no windows, but it’s stylish, and I was really happy to have a large TV in front of the bed where I could watch YouTube and TVer. Breakfast also included fresh vegetables, and soba was available as well. It’s very reasonably priced, and I really enjoyed my stay.

Stayed on the 11th-floor ladies-only floor. The view was great, and the Room had a calm atmosphere, so I had a very comfortable stay. The two paintings were lovely, and I felt the colors and materials of the furnishings, along with the soft warm lighting, were thoughtfully designed for women. The female staff member at the front desk was also very kind and helpful. This is a Hotel I would like to use again.

The breathtaking ocean view stretching out beyond the large windows was truly spectacular—it felt like being abroad in an amazing location! We brought together delicious ingredients purchased nearby and enjoyed a lively, fun dinner with our family of five and our dog. Both the kids and our dog were thrilled, and we were completely satisfied. All of the staff were very kind and helpful, and we truly appreciate it. Thank you!

Thank you very much for your hospitality. The staff’s polished service was outstanding, and the room felt extremely clean. The size, amenities, and in-room facilities were all very satisfying. In particular, the room with a balcony this time had a wonderful view and was perfect. The Bay Club Lounge is on a completely different level from lounges at other hotels, and we were able to spend an elegant, relaxing time there. The cocktails, mocktails, and food are always truly delicious and make us feel happy. We sincerely hope these wonderful services will continue unchanged in the future... Thank you again for your warm hospitality.