ไซตามะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

We were satisfied with everything—the guest room, the private open-air bath, and the restaurant. The retro furnishings in the room were truly comforting, and we were impressed by the thoughtful care in the meals. We enjoyed a level of luxury that exceeded the price. This is a Hotel we would love to visit again. The Hotel staff were also wonderful. As I get older, I find peace in an Accommodation like this. I hadn’t had many chances to visit Chichibu before, but this was an excellent Hotel as a base for visiting Mitsumine Shrine, Chichibu Shrine, and Hodosan Shrine (the Chichibu Three Shrines pilgrimage), as well as sightseeing in Nagatoro. Thank you very much.

I previously stayed here with my 4-year-old daughter, and while I was a little nervous about our first trip with a young child, we had a wonderful time—delicious meals and a clean Room, and we were very satisfied throughout our stay. This time, my husband was able to join us. The meals were different from last time but just as delicious as ever, and since we chose the largest Room, my daughter was thrilled. What made me especially happy was that the washing area in the women’s bath has been expanded! All of the staff were very kind, and we had a comfortable stay. We will definitely stay again as a family.

Before our stay, I didn’t expect to enjoy the Hotel experience itself this much. But once we checked in, the atmosphere and the book-filled spaces were even more comfortable than imagined—in the best way, it far exceeded our expectations. Our family loves relaxing at a Hotel, so it was wonderful that each of us could spend time however we liked without having to visit lots of tourist spots. The well-known bakery and restaurants nearby were also great, and we enjoyed exploring the area as well. It was a scorching midsummer day when walking outside was tough, but just staying inside the building was more than satisfying. When making our Reservation, I was a little surprised by how high the Review ratings were, but after staying there, I completely understand why. You can enjoy it together with the Kadokawa Musashino Museum—it’s truly a Hotel where staying itself becomes the purpose. Everyone in our family was very satisfied, and it’s a great find that makes us want to stay again.

This time, my parents and I stayed here. We’ve stayed about four times, but it had been a while since our last visit. The staff’s service here is truly outstanding. I’ve stayed at many Accommodations, and this ranks among the top one or two. Thank you very much.

This was our first time staying here, and because my mother has a disability, you kindly assisted us from the parking Reservation onward. You also changed our room to a universal room, and thanks to your outstanding hospitality, we had a comfortable stay. There are many restaurants inside the Hotel building, which was very helpful as we didn’t have to worry about the weather. We would love to stay again! Thank you very much to everyone at the Hotel.

I stayed in a double Room with my daughter. All of the staff were polite and very pleasant. The key was a standard type, and while the Room had a slightly retro feel that showed its age, it felt clean and didn’t bother me at all—perhaps because everything was so thoroughly cleaned. I could even tell how careful the housekeeping was from the way the hair dryer cord was neatly wrapped. I really appreciated being able to enjoy a delicious breakfast for free.

The service was very attentive, and the Room was clean—overall, I’m very satisfied. Next time, I’d like to try the breakfast as well.

I stayed for one night, and it was a wonderful Hotel from start to finish. The Room uses a PIN code system with no key, so it was very convenient to go out without having to carry a key around. In the evening, alcoholic drinks were all-you-can-drink (free). It was a shame the large public bath didn’t have an open-air bath, but it was clean and the alkaline Onsen water was excellent. Breakfast offered a great selection of both Japanese and Western dishes, and I was very satisfied. I was also impressed by the thoughtful services—being able to choose your pillow, and free coffee and drinks available at all times. What makes this Hotel stand out is how they thoroughly reduce operating costs within what guests can reasonably accept—such as shortening breakfast hours to about two hours, asking guests to help with tidying up, using PIN codes instead of keys, and not handing out unnecessary amenities—and then use those savings to enhance guest services like free drinks and alcohol overall. I felt this approach significantly increases satisfaction. I admired how well they strike that perfect balance where you feel like thinking, “They do so much for us—so we can do this much in return.” I would definitely like to stay again.

Right after check-in, I went to use the sauna and the Onsen, and had them all to myself. Everything was very clean, I warmed up and was able to relax. The entire property and the Room were spotless wherever I looked, very comfortable, and all of the staff were extremely kind. Breakfast the next morning offered a wide variety of options, was filling and delicious, and I was completely satisfied. Up until check-out, everything met my expectations, and I would definitely like to visit again. Thank you very much for your hospitality.

This was my second stay, following last year. The lobby, Room, and large public bath are clean, spacious, and comfortable. The large public bath is excellent. The Onsen leaves your skin feeling smooth, and I especially liked the open-air bath with a very hot option. Breakfast featured many Chichibu specialties and was healthy, so I could eat plenty without feeling heavy—while still offering hearty options for those who want a more filling meal. I’d love to stay here again when I visit Chichibu.

This was my first time staying at Super Hotel, and I’m already considering a repeat visit. I waited in the lounge on the first floor until 3 PM while enjoying a welcome drink. The variety of drinks was impressive, and the bright café-like atmosphere was so comfortable that even when I was invited to my room, I thought, "I could stay here a bit longer." The ladies' floor is secured with a passcode system, providing peace of mind. The public bath for women may be more compact compared to the men's but still very comfortable with excellent water quality. There’s an all-in-one gel available at the dressing area. At first, I thought there were no pajamas in the Room, but later realized they are self-service from under the pillow selection shelf near the elevator. You can choose between S size and free size. It’s something I assumed would be in the Room by default! For amenities, you can select five items per night from their original collection—there are so many options that it’s hard to decide! Since it was just a one-night stay and I wanted to pack light, this service was incredibly helpful and appreciated. Recently, many hotels seem to have firm beds; however, this bed had a soft mattress pad similar to futons—it wasn’t cold when sleeping and allowed me to rest deeply through the night. Breakfast offered balanced options with a DIY café plate style that tasted delicious! All staff members left a positive impression; this is definitely a Hotel where even solo female travelers can feel safe staying overnight.

We thoroughly enjoyed the all-you-can-drink craft beer server. The open-air bath overlooking the bamboo grove was also wonderful: during the day, you can hear cicadas, and at night it has a majestic, Bamboo Cutter’s Tale atmosphere. The meals were excellent—both dinner and breakfast offered a great variety of dishes. The bar had many cocktails and Japanese whiskies, all delicious. Thank you to the bartender.

This was an Accommodation I had been interested in for some time. The hot water was pleasantly warm, so I could soak and relax at length. The meals were excellent, and I also ordered grilled sesame tofu as an extra. It was exquisite. Overall, the service was very good, and I would like to visit again.

It was conveniently located near Minami-Koshigaya Station, and there was also a convenience store nearby. I didn’t take any amenities, but a variety were available, so it seemed suitable even for a last-minute stay. I’m planning to stay in the Minami-Koshigaya area again at the end of the year, so I may book here again.

It was close to Ikebukuro Station, and being directly connected to the station meant we didn’t have to worry about the heat while getting around. The Room was just the right size for two people, and the sofa and luggage space were convenient, so we had a comfortable stay. Breakfast was a Japanese buffet where you could choose a main dish, and side dishes were served in small bowls you could pick up yourself, which felt clean and satisfying. We will definitely stay again.

The Hotel’s Rooms and common areas are very clean. It’s also close to the station, so the location is excellent. Since it’s just a short train ride from Omiya Station, it’s easy to access the Shinkansen. In addition, as the nearest station is served by both the Musashino Line and the Keihin-Tohoku Line, it’s convenient for getting to many different areas. There are plenty of restaurants around the Hotel, so dining is not a problem. There are also washing machines in the building. The accommodation cost feels like great value, so I stay here again whenever I have business in the Tokyo metropolitan area. If you stay in a Room on the track side, you may hear train noise, but I don’t think it’s much of an issue.

I stayed here on what was said to be the hottest day of the year. Right after check-in, I chose a welcome drink packed with crushed ice. I could feel my overheated body gradually cooling down in the intense heat. The large public bath was also much appreciated for washing off sweat and relieving fatigue. The in-house Facilities were new and well maintained, and everything was kept very clean, so I had a comfortable stay. I will definitely stay here again when I’m on a business trip near Kasukabe.

This was my third stay, and each time the staff have been pleasant, and everything throughout the property—including the Room—has been clean, making for a very comfortable stay. There is an apartment building under construction right in front, so the view has become more obstructed each time I visit, but my stay was so comfortable that it didn’t bother me. This time I chose a No Meals Included Plan without breakfast, and it wasn’t inconvenient at all. When I visit Kawagoe again, I would definitely like to stay here again. Thank you very much!!

The distance from the station, the Hotel Facility, and the Room—everything was satisfying. Breakfast also offered a wide variety and was excellent. I was truly impressed for the first time in a while.

This was my first time staying here, and I was very satisfied with the friendly front desk service and the clean Room. I also work in customer service myself, and I learned a lot from your hospitality. If I have the opportunity, I would like to stay again. Thank you very much.