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This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

This was our first stay with my husband, a friend, and two dogs. The Room was spacious, and although it rained both nights, we were able to relax and take it easy. The dog run was covered with wood chips, so our dogs’ paws didn’t get muddy. Having a free-flowing hot spring bath in each villa was very appealing, and my Onsen-loving husband took many baths and was very satisfied. This time we chose the No Meals Included plan, but we bought cheese and bread from the shops introduced in the in-room guide for this Accommodation, and everything was delicious. We’ve been talking about staying for three nights next time. We’re looking forward to staying again. Thank you very much for your hospitality.

We stayed for one night and two days. We made a Reservation with the Anniversary Plan, and it was wonderful to be able to consult freely from preparing the surprise through the day itself. Thanks to you, the surprise was a success—thank you very much! The staff were also very attentive, and we had a comfortable stay. The food was delicious as well, and we were able to enjoy an amazing day.

I stayed with my elderly mother. After letting them know in advance, they prepared a Room close to the bath and even provided a legless chair, which we truly appreciated. Both dinner and breakfast offered a wide variety of dishes, and each one was delicious—we were very satisfied. My mother was especially happy to enjoy many different dishes little by little. The bath was a milky, cloudy hot spring, with the temperature just right, and it felt wonderful no matter how many times we went in. We were able to relax and spend quality time together as parent and child while warming up slowly. Most Accommodations provide only one small towel, but here there was an extra small towel in addition to the amenity set (with towels), which I found very convenient. The experienced staff had a calm, reassuring “true hotel professional” manner, and their explanations about the facilities were very thorough. The international staff also made a great effort to explain things in Japanese, and their friendly smiles left a strong impression. I think this is an Accommodation with warm hospitality that is also considerate for families traveling with elderly relatives. I would love to visit again with my mother.

The meals were luxurious and delicious, the Room was spotless, and the bath was wonderfully relaxing—there was nothing to complain about. The staff member in charge was very friendly and kind, so we felt completely at ease throughout our two-day stay. The massage was excellent as well; even though the weather wasn’t great, it didn’t bother us at all, and it turned into a truly satisfying trip. Thank you very much. We would love to visit again.

This was our first stay as a couple with our dog. From the moment we arrived, the owner and all the staff welcomed us with thoughtful care and warm smiles, and any tension quickly melted away, leaving us feeling at ease and at home. We were soothed by the free-flowing natural hot spring Onsen in our room, and enjoyed the calm retro-modern atmosphere throughout the property that felt like stepping into an anime or fairy-tale world. While savoring outstanding, healthy, locally sourced cuisine, we could almost feel impurities gently leaving our bodies and energy returning. We were able to truly relax both body and mind. We will definitely be back.

We stayed here on a family trip with my parents. The Room was spacious and airy, and the greenery visible from the window was truly beautiful—so we were able to relax from the moment we arrived. This time we stayed in two Rooms, “Sono Ichi” and “Sono Yon,” and both had large baths and were wonderful spaces where we could unwind completely. The staff’s thoughtfulness also left a strong impression. They responded attentively whenever needed, while maintaining a comfortable sense of distance that never felt intrusive. They warmly celebrated my mother’s birthday, which made my parents very happy. They even sent a forgotten item to our home, and we remained grateful until the very end of our stay. The meals were unforgettable as well. The cutlet was light yet full of rich lean-meat flavor, and absolutely delicious. And the ayu sweetfish was so good that everyone in our family agreed it was the best ayu we had ever had. From the Room and bath to the food and hospitality, everything was flawless. Thank you for making our precious family trip even more special.

As a couple in our 40s, we visited to unwind and enjoy some quiet time away from everyday fatigue. We chose a Room with a balcony so we could relax and watch the sky… but across from us, the torn shoji screens of what seemed to be a Hotel that is no longer operating were visible… at night it felt a bit like a test of courage, so we couldn’t go out… lol. Other than that, the food and baths were wonderful, and there was absolutely no sense of crowds—choosing this small Accommodation was exactly the right decision. After dinner, we went to the riverside about a 5-minute walk away, and it happened to be firefly season. We were both thrilled to see real fireflies for the first time…! The whole village was quiet, and compared with Tokyo it was cool in the mornings and evenings. In the morning we enjoyed a gentle-on-the-body, delicious breakfast. We truly felt refreshed from the bottom of our hearts. This is an Accommodation we definitely want to visit again. Thank you for taking such good care of us.

The meals were absolutely delicious. Everything we ate felt carefully prepared, and it was truly wonderful. Breakfast was also excellent across the board and exceeded our expectations. The bath was great as well. We would definitely love to visit again!

Since the full renovation, every facility has been spotless. I was satisfied with everything, but I was especially surprised at how spacious all four private baths were—and they were impeccably clean. The water was excellent, with no unpleasant chlorine smell overpowering the sulfur scent. The Nordic-style sauna was also very relaxing. The meals were delicious and just the right amount. This is a Ryokan I would definitely like to visit again.

This was my second stay. Last time, due to an unexpected matter, I couldn’t have breakfast, so this time I stayed until just before checkout. Even though it was a weekday, the Accommodation was almost fully booked. However, I was able to use the private bath with hardly any waiting. The in-room bath also had a green sulfur hot spring with mineral deposits floating in it. At first the bathwater was very hot, but you adjusted the flow of the water for me, and after that I could enjoy it comfortably. Thank you very much. I would love to visit again.

We stayed here as a couple.\n\nWe had been interested in this Accommodation for some time, and after actually staying, it exceeded our expectations. Above all, the milky-white free-flowing Onsen from the source was outstanding, and soaking at a leisurely pace felt truly luxurious. We also enjoyed the private open-air bath together without any worries, which became a wonderful memory.\n\nBoth dinner and breakfast featured carefully prepared dishes that made the most of local ingredients, and we were completely satisfied with both the taste and portion sizes. Everything at both meals was delicious, and we were impressed to enjoy freshly made dishes served piping hot.\n\nThe staff’s hospitality was warm, with thoughtful attention to detail throughout our stay, making it very comfortable. The Room was clean and had a calm atmosphere, allowing us to slowly unwind from everyday fatigue.\n\nThe Onsen, cuisine, and hospitality were all excellent—we were satisfied in every way. This is an Accommodation we would highly recommend to couples looking to enjoy a relaxing Onsen trip.\n\nThank you very much for everything. We would love to visit again as a couple in another season.

Whenever we visited Oku-Nikko and Yumoto, we would stop by Senjogahara or the ranch, and this Accommodation had always caught our eye. After turning 60, my spouse and I stayed here for the first time. The Onsen and the breakfast and dinner were wonderful, and it was a relaxing summer holiday to see many couples around our age dining in the restaurant. After ringing a bear bell and walking around Senjogahara for over an hour, we headed to Nikko Toshogu Shrine!

It was a truly wonderful Accommodation where we could stay comfortable throughout our visit. Everything was impeccably clean, and from the moment we stepped into the Room, we felt at ease. The meals we had been looking forward to were outstanding in both presentation and taste for both dinner and breakfast, and we enjoyed them very much. The baths were also a highlight—not only the open-air private hot spring bath with its wonderful sense of openness, but also the cypress bath in the Room, where we could stretch out to our heart’s content while surrounded by the soothing scent of wood. Everything about our stay was excellent and became a great memory. We would definitely like to stay again. One last question: the towels smelled so lovely and were very relaxing! If you don’t mind, would it be possible to tell us which fabric softener you use?

We were highly satisfied with everything—the Room, the Onsen, the atmosphere throughout the building, the service, and the meals. Since there were three of us this time, we booked a quadruple Room. Usually the third person ends up on an extra bed, but here it was a proper spacious bed, so we could truly relax. The entire building is covered with tatami mats, so you can walk anywhere barefoot or in socks and feel relaxed as if you were at home. It was also fun being able to choose a colored yukata. In addition, several types of pillows were placed in the hallway on each floor along with pillowcases so guests could choose—this really felt like exceptional hospitality. The process of taking the slope car to reach the Accommodation was enjoyable as well, and everything about how we were guided was smooth—we really felt how good the service was. The meals were delicious and thoughtfully prepared, making them visually enjoyable too. We also had a dedicated staff member who carefully explained that no allergens were included and provided detailed guidance about each dish—their attentiveness was outstanding. It was truly a wonderful stay.

Although it is a Hotel, it offers the best of both a Ryokan and a Hotel, making it wonderfully relaxing. The welcome drink and sparkling wine after the Onsen really added to the holiday feeling. The other drinks were also high quality. You can enjoy your meals calmly in a private dining room, and the Room is comfortable as well. At the Onsen, you don’t need to bring towels from your Room, and the valuables lockers are easy to use—completely stress-free. There is also Shuttle Service, which was very helpful. It was an extremely comfortable stay. Thank you very much.

This was a truly wonderful Accommodation—one I’d absolutely love to return to! Both the exterior and interior were beautifully maintained, with tasteful decor and a very comfortable atmosphere. With pet-friendly Accommodations, you can sometimes notice odors in the Room, but that wasn’t the case here at all. The cleaning was impeccable, and everything felt extremely fresh and spotless—you wouldn’t even guess pets are welcome. Because of that, it also made me feel we should be extra mindful of good manners (such as using dog diapers) so everyone can enjoy their stay comfortably. The meals were delicious as well—gently seasoned so you can really taste the quality of the ingredients, and you could tell each dish was prepared with great care. The signature French toast in particular was outstanding! It’s something I highly recommend trying. Above all, the owner’s warm personality made our stay even more special—we were genuinely happy to be welcomed so kindly. Both the indoor bath and outdoor bath were great, and we were able to relax deeply. We had such a pleasant time with our dog; the food was excellent; and the owner was wonderful. It was an incredibly comfortable Accommodation. Thank you very much. We’d love to stay again!

As my parents have gotten older and we don’t know how many more trips we’ll be able to take together, I invited my brother and brought my daughter for a family trip. Because my mother has rheumatoid arthritis, we chose this Accommodation on the conditions that the Room had an open-air bath and that all five of us could stay in the same Room. It turned out to be far better than we imagined. We arrived late for check-in, but we were warmly welcomed and given a courteous explanation. Women can choose their preferred yukata pattern to wear inside the Accommodation. The lobby offered complimentary drinks including alcohol; I had a drink for the first time in 10 years, and it was delicious. There were also three kinds of cookies, all of which we enjoyed. Many of the staff were young, and everyone provided very polite service. Because the Accommodation is small and intimate, we rarely ran into other guests, which allowed us to relax completely. Every meal was excellent. Thank you as well for accommodating my child’s allergies. For breakfast, they served a Western-style option for children, so there were many items my child could eat, which made us very happy. Both the Room and the open-air bath seemed new and were spotless—there is nothing to complain about—but above all else, the view is outstanding. The river flows right in front of you, and you can enjoy it almost privately not only from the lobby but also from your Room. We were truly moved by it. We heard that peak autumn foliage is around early November, so next time I would like to make a Reservation around then if possible. If I may make one request: I would appreciate it if cleansing oil could be provided in the Room. When I asked at reception they kindly brought it right away so it wasn’t an issue in practice; however, some guests may use only the in-room open-air bath without going elsewhere, so I hope you will consider it. Lastly, thank you very much for helping us create such wonderful memories on this trip.

I requested caregiving equipment, and it was installed perfectly, which was a great help. The staff were polite, provided clear explanations, and were very attentive. The Hotel is luxurious, and the guest rooms are beautiful and spotless. There is a wide variety of meals; they look gorgeous and taste great. In any case, it was a wonderful Hotel. I would like to visit again.