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Above all, the open-air bath with a view of the snow was delightful. Our child who wanted to play in the snow had a great time in the hotel's garden using free tools for making snowballs and borrowed sleds. The onsen was also excellent. The breakfast and dinner buffets featured

All of the staff provided courteous service that made us feel at ease. The attendant who served our in-room meal was cheerful and polite—truly a pleasure to meet. This trip also celebrated our son’s university acceptance, and our family was deeply moved by the Hotel’s thoughtfu

There is also a shower room, and I think the price is very reasonable. The service was courteous, and the front desk staff at check-in were especially friendly, with a bright smile that left a great impression. Also, the restaurant staff member from overseas spoke excellent Japa

The buffet is beautifully prepared and everything tastes fantastic—you can enjoy both the local specialty Himokawa udon and Joshu beef, so there’s nothing to complain about. Both kids and adults are sure to be fully satisfied. (No need to wait in line at nearby restaurants.) The

The accommodation provided a wide range of amenities such as baby pajamas, toothbrushes, slippers, shampoo, and diaper bags, which made packing light and very convenient. Meals were thoughtfully prepared in stages for babies, kids, and adults. High chairs and cutlery for children

I stayed for one night as a birthday gift for my mother. The front desk staff were very kind and helpful. The bath, especially the open-air Onsen, was amazing. I enjoyed the different temperatures and the unique qualities of each Onsen source. If I may mention one thing, it wou

I truly appreciate their thoughtful attention. The Onsen we had been looking forward to was perfect in every way—quality of the water, abundance, and atmosphere were all outstanding. The long drive from afar was well worth it seeing my parents' smiles, creating wonderful memori

There was a variety of sake to choose from, and we could enjoy our meal in a lovely private room. The breakfast buffet included local dishes and was delicious. The staff guided each group to their seats, which was reassuring. The hot spring water is drawn from the Yubatake, and i

We enjoyed sweating it out with free table tennis and ended up spending too much at the retro game center (laughs). The meals exceeded our expectations and were absolutely delicious. Our kids had such a great time that they were sad to leave. We would love to stay again if we h

The staff provided excellent service, including many foreign staff members who were all very polite and professional. It was wonderful. The meals were delicious, and the Onsen's large public bath was very spacious and relaxing to enjoy. The breakfast buffet offered a wide var

The tableware was very elaborate, showcasing the chef's exceptional skills. We stayed for two nights but wished we could have stayed longer. My partner was also very satisfied and praised that if we visit Shima Onsen again, we would love to stay at Tsuruya. The Room, cuisin

We stayed in a special room on the 7th floor, which was spacious and made the children very excited! The food was plentiful and delicious, and the hospitality was filled with kindness! It's a hotel that makes you want to visit again! I'm looking forward to the addition of a

We stayed as a three-family group. The bath was spacious and clean, the room was large and comfortable, and the meals were delicious with a wide variety of options—everyone was very satisfied. Karaoke was so much fun! The staff were all kind, which was the most delightful point.

Despite being such a large Hotel, our whole family was truly impressed by the warm service that anticipated every need. The meals we looked forward to were excellent—the breakfast and dinner buffet selection was incredibly extensive, high quality, and delicious. In particular, th

We arrived in the evening, but when we called, they came to pick us up at the bus terminal right away. It was also close to Yubatake, so we were able to enjoy our time a lot. I would like to stay here again next time. Both the Japanese staff and the international staff were very

As mentioned in other Reviews, the Onsen water quality is truly outstanding. I thoroughly enjoyed the benefits of the free-flowing natural hot spring. The private bath was also excellent in both temperature and water quality—so comfortable I could have stayed in it forever.

We arrived quite early, and they kindly allowed us to park in the guest parking lot so we could go sightseeing on the stone steps. The Room was spacious, and the in-room Onsen was excellent. Meals were served in a private dining room. The portions were so generous that we couldn’

The 1st-floor Onsen was very pleasant. For the buffet, I wish there had been a live kitchen. I also wish the food labels included allergy information. The miso soup tasted excellent. Being able to use the parking lot until 12:00 after check-out was very helpful. Overall, it’s g

It truly felt like an escape from everyday life. The staff were always smiling and promptly addressed any concerns we had. The meals were, needless to say, delicious. Our elementary school child was captivated by the "Yokai Hunt" event, creating unforgettable summer memories. Wha